G2

AC

Verified User in Consumer Goods

Mid-Market (51-1000 emp.)

9/24/2026

"Keeping our calls, chats, and texts connected to NetSuite"

5/5

What do you like best about Contivio?

What I like best is having voice, live chat, and SMS in one place, connected to NetSuite. Our team can see the customer context and keep track of conversations across channels instead of piecing them together later. The AI summaries also make it quicker to review what happened on a call and follow up. Review collected by and hosted on G2.com.

What do you dislike about Contivio?

There is a lot of functionality, so it took our team some time to learn the admin settings and get our call flows set up the way we wanted. It would help to make some of those settings easier to find. Review collected by and hosted on G2.com.

What problems is Contivio solving and how is that benefiting you?

We needed a better way to manage customer conversations across phone, live chat, and SMS while keeping NetSuite up to date. Contivio brings those interactions into one workflow, so our team can see the customer’s history and follow up without searching through separate systems. We also use AI summaries to review calls more quickly and capture the important points. Review collected by and hosted on G2.com.