G2

Morgan V.

Director of IT

Information Technology and Services

Mid-Market (51-1000 emp.)

4/24/2026

"Continuous Helped Us Modernize Quote-to-Cash Without Ripping Out What We'd Builtht Inside Salesforce"

5/5

What do you like best about Continuous?

What sets Continuous apart is that it's purpose-built for enterprise billing complexity, without forcing you into a separate, disconnected system. We were able to manage usage-based pricing, credit balances, and complex rating logic directly within Salesforce, which was critical for us. Our billing models are complex (rating based on pages sent, delivery status, transmission time, area codes), and Continuous puts control of logic in our hands through configuration so changes happen when we need them, not when Engineering has capacity. The product is only part of it. The team brings deep domain expertise and worked closely with us to design a solution that fits our technical landscape across Salesforce, NetSuite, and Azure. They helped us think through tradeoffs and make the right decisions. Continuous was a true partner throughout. Review collected by and hosted on G2.com.

What do you dislike about Continuous?

Nothing negative to highlight. The team did what they said they would, and was responsive, engaged, and delivered against expectations. Review collected by and hosted on G2.com.

What problems is Continuous solving and how is that benefiting you?

We came in with homegrown billing platforms that had accumulated years of technical debt and were creating revenue leakage. At the same time, we were extending CPQ, standing up Salesforce Billing, and NetSuite. We needed to solve for our complex revenue models in a way that aligned to our go-forward Salesforce and NetSuite stack without disrupting what was already working.

Continuous automated our usage-based billing end-to-end, from ingesting raw data directly from AWS S3 to accurately rating it and flowing it through Salesforce Billing. They also helped us extend CPQ to support the full contract lifecycle, including amendments and renewals.

We eliminated revenue leakage, improved invoicing accuracy, and sunset a legacy system that had been a liability for years. Review collected by and hosted on G2.com.