G2

Verified User in Hospitality

Enterprise (> 1000 emp.)

9/16/2026

"Easy-to-Adapt Queue Routing with Strong Visibility and Reporting"

4.5/5

What do you like best about Content Guru storm?

Easy to adapt on the go (creation of new queues, flows and routing), reliable queue routing, good visibility/reporting for agent and call monitoring for quality control and customer surveys. Review collected by and hosted on G2.com.

What do you dislike about Content Guru storm?

Some Organisation-level settings can't be changed on the user/customer-side. A number of the different modules require separate logins/accounts that are controlled by support. Agent licenses do not auto-flex based on usage/requirements (ie: a reduction of charges if certain accounts are not used in a billing period, or allow for the addition of more agents without first increasing license numbers with Support). Review collected by and hosted on G2.com.

What problems is Content Guru storm solving and how is that benefiting you?

Providing reliable call architecture that can route internationally and be accessed via a web portal (rather than requiring installation). This has allowed us to consolidate groups of staff into 'hubs' servicing calls, regardless of physical location, with the ability to monitor and report on their activities. Review collected by and hosted on G2.com.