Fast and friendly (especially Noah!) human support (highly appreciated in the AI era), a helpful AI assistant, frequent updates with new features, and Canva integration Review collected by and hosted on G2.com.

Inability to use Web App Sending without SendGrid, as it could have been a workaround for Mac users;

no Eyedropper tool in the email builder;

sometimes we find bugs much earlier than the CM tech team;

an add-in that has to be closed and reopened after signing in;

sending is not deferred individually (as an admin, I mostly send tests for troubleshooting and checking new features, so I don’t need a 5-minute delay, unlike most of our users who send newsletters);

the AI bot icon covers the undo button in the email builder Review collected by and hosted on G2.com.