G2

Tom K.

senior program manager

Enterprise (> 1000 emp.)

11/15/2022

"Amazing consultative support from Jacqueline Catala! Deep industry knowledge & expert guidance!"

5/5

What do you like best about Contact Center Consultant?

Jacqueline provided detailed support for us over a long duration. She was always patient, thorough and generous with her time. We began with a thorough initial assessment of our contact center to clarify the opportunities and available solutions. Then proceeded with the creation/delivery/analysis of a lengthy and very detailed RFP. Her insights allowed us to help ourselves and make smart decisions by understanding the technology options presented to us. When it comes to comparing capabilities of top vendors within the CCaaS and Conversational AI spaces, options can be confusing and complicated for people not involved deeply in the IVR/Telco/AI/ML industry. It was incredibly valuable to work with someone who has been through this CCaaS/Conversational AI experience many times previously. Review collected by and hosted on G2.com.

What do you dislike about Contact Center Consultant?

Nothing to dislike. Jacqueline provided amazing support throughout and could not have been better. Review collected by and hosted on G2.com.

Recommendations to others considering Contact Center Consultant:

Contact Jacqueline asap. Her industry knowledge and experience will help you to navigate this complicated space. Review collected by and hosted on G2.com.

What problems is Contact Center Consultant solving and how is that benefiting you?

Working on a contact center solution involving a vendor to support CCaaS (contact center as a service) and conversational AI (virtual agent). Jacqueline provided great insight supporting us throughout the process and helping us to better understand our options. Review collected by and hosted on G2.com.