Gerri B.
GB
Communications/Digital Manager
Small-Business (50 or fewer emp.)
Originally submitted 6/17/2022
Business partner of the seller or seller's competitor, not included in G2 scores.
"Easy Email Creation and Helpful Support, but Time-Zone Tools Lag"
4.5/5
What do you like best about Constant Contact?

I like how easy Constant Contact is to use, and that I can speak with someone if I need help. It lets me communicate with my clients’ audiences in a timely manner, send news, and announce classes. I like designing newsletters and emails with easy-to-use templates, saving my own templates for clients, and uploading images to use in different emails. It’s a valuable tool for my clients to spread their word to their audiences. The initial setup was very easy. Review collected by and hosted on G2.com.

What do you dislike about Constant Contact?

I wish Constant Contact could send emails at the right time for different time zones. My emails usually go out between 8 and 8:30 Eastern, which means people on the Pacific coast receive them at 5 AM. Some of the email blocks also don’t work as well when I try to move things around, like switching a picture from the right side to the left. I’d also like to be able to embed short videos in emails. We tried connecting Cvent with Constant Contact through Zapier so new class registrants would automatically become contacts, but the link kept breaking. There wasn’t an easy way to transfer those contacts automatically, and I’m not going to download and upload them manually. Review collected by and hosted on G2.com.

Response from RJ Mclaughlin of Constant Contact

Thank you for your review! We’re happy our outstanding customer service team provides the human connection you need. We understand that customization is key. While our goal is to bring ease to your life, we know sometimes you need to dive into the code -- which is why we offer options for advanced HTML customization with our Custom Code editor to build an email with your own HTML code. Check out the link below to learn how to access the Custom Code editor, you've got this!

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