G2

Josie R.

Director, Outreach & Member Services

Small-Business (50 or fewer emp.)

7/29/2020

"Affordable Email Marketing Solution"

5/5

What do you like best about Constant Contact?

The system is easy to use. It has a great help database with can answer most of your questions and if you need more help, customer service is great and easy to get in touch with. Their help database contains a lot of videos so if you're a visual learner it's a great tool.

I love their resend to non openers feature. We've seen big improvements in our overall open rate on email campaigns using this feature. It's also easy to organize campaigns within this system and organize your contacts. Review collected by and hosted on G2.com.

What do you dislike about Constant Contact?

I wish it has more detailed reports available. I'd like the option to get a report on only campaigns for a certain folder. I'd also like the ability to save the reports as pdfs. I find the report section pretty basic overall.

Also they don't have the ability to insert tables in your template. While I can usually find a workaround for this, there's been a time or two being able to add a table would have really improved the appearance of my email. Review collected by and hosted on G2.com.

Recommendations to others considering Constant Contact:

They offer a free trial, which gave me the ability to try out the system and make sure I liked it. I find their system easy to use even for a beginner. And their customer service and help tutorials are amazing! Review collected by and hosted on G2.com.

What problems is Constant Contact solving and how is that benefiting you?

Constant Contact has made email marketing for my company affordable and easy to use, even for someone with no HTML experience. It doesn't take long to put together and campaign and get it out. I've seen improved open rates over our previous provider, which make me feel Constant Contact is more accurately tracking stats. Review collected by and hosted on G2.com.