--- title: Constant Contact Reviews meta_title: 'Constant Contact Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 7408 reviews by the users' company size, role or industry to find out how Constant Contact works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 7408 scale: '5' date_modified: '2026-07-12' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Constant Contact Reviews **Vendor:** Constant Contact **Category:** [Email Marketing Software](https://www.g2.com/categories/email-marketing) **Average Rating:** 4.1/5.0 **Total Reviews:** 7,408 ## About Constant Contact We deliver for small businesses with powerful tools to simplify and amplify digital marketing. Whether it's driving sales, growing a customer base or engaging an audience, we help you build strong connections and generate powerful results. - Grow your audience Build your list fast with landing pages, social media lead ads, and more. - Deepen customer relationships Connect with people where they are—via text, email, or social—all from one platform, to drive more engagement and results for your business. - Simplify your social media Create and manage social posts and ads to generate awareness, drive leads and promote growth. - Sync with the apps you're already using Connect with digital tools you're already using to grow your business and sell more online, faster. Learn more at www.constantcontact.com ## Constant Contact Pros & Cons **What users like:** - Users find Constant Contact's interface highly **user-friendly** , enabling effortless content creation and effective engagement with clients. (978 reviews) - Users love the **easy creation** of content with Constant Contact, thanks to its diverse templates and scheduling features. (468 reviews) - Users value the **ease of email management** with Constant Contact, enjoying simplicity in sending and tracking communications. (447 reviews) - Users find the **simple implementation** of Constant Contact greatly enhances their team's onboarding process and efficiency. (430 reviews) - Users rave about the **user-friendly interface** of Constant Contact, simplifying outreach and enhancing community engagement. (396 reviews) - Users find Constant Contact to be very **helpful** for managing email lists and tracking recipient engagement effectively. (392 reviews) - Intuitive (390 reviews) - Customer Support (362 reviews) - Features (331 reviews) - Email Campaigns (318 reviews) **What users dislike:** - Users find **missing features** like a better search function and quicker photo uploads detract from Constant Contact's usability. (272 reviews) - Users find the **limited features** of Constant Contact restrict their design flexibility and essential functions like A/B testing. (239 reviews) - Users find **limited customization options** in Constant Contact, making it challenging to achieve desired layouts and designs. (232 reviews) - Users express frustration over the **limited templates** in Constant Contact, seeking more creative and flexible design options. (196 reviews) - Users express frustration with **layout issues** , finding the content builder lacks necessary flexibility and customization. (167 reviews) - Not Intuitive (160 reviews) - Expensive (156 reviews) - Limited Options (150 reviews) - Users find the **search functionality and editing processes slow** , which hampers effective email campaign management. (144 reviews) - Template Limitations (142 reviews) ## Constant Contact Reviews ### 1. Simple Contact Management for Short Campaigns **Rating:** 3.5/5.0 stars **Reviewed by:** James G. | Senior Manager, Infrastructure Engineering, Non-Profit Organization Management, Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2026 **What do you like best about Constant Contact?** What I like best about Constant Contact is that it handles the core email marketing work pretty well without making everything feel like a big project. Building campaigns, managing lists, using templates, and getting emails out the door are all straightforward enough that non-technical users can usually work in it without needing IT to sit beside them the whole time. It’s also reasonably priced for what it is, especially compared with some platforms that start simple and then get expensive the second you need normal business features. Constant Contact also offers prepay savings, including nonprofit discounts, which is helpful for organizations that have to be careful with their budget. The support side is another plus. I like that phone support is still available, because many SaaS tools have pushed everyone into chatbots, forums, or help articles. Constant Contact isn’t perfect, but when there’s an account, billing, or campaign issue, being able to talk to an actual person makes cleanup a lot easier. **What do you dislike about Constant Contact?** The biggest frustration for me has been account and subaccount administration. Constant Contact works fine once people are in and using it, but the setup can get a little confusing when you’re supporting multiple teams, departments, or locations under one broader organization. The ownership model is the part that feels a bit awkward from an IT operations standpoint. Constant Contact does have user roles like Account Manager and Campaign Creator, which are helpful, but the Account Owner still seems to be the control point for billing, ownership, and higher-level account management. That can make it harder to build a clean structure where a central admin team has oversight while each team still has the right level of access to manage its own campaigns. The recovery process is also something I’d like to see improved. If the original account owner leaves the company, you may have to involve support to transfer or recover ownership. To be fair, that’s not uncommon with SaaS tools, and there are security reasons for it. But from an admin perspective, it creates additional risk and cleanup work that could be avoided with stronger centralized admin controls. **What problems is Constant Contact solving and how is that benefiting you?** Constant Contact solves a pretty straightforward problem for us: we need one place to store and manage contacts, then use those contacts for periodic campaigns without having to reinvent the wheel every time. For our use case, the benefit is that contacts can be organized into lists or segments, and then we can quickly build a short-lived campaign when we need to communicate with a specific audience. That might be a seasonal message, a one-off update, or a focused campaign that only runs for a limited period. Constant Contact makes that kind of work easier because the contact management, templates, sending, and basic reporting are all in one place. The biggest benefit is time savings. Instead of exporting lists, formatting emails manually, or pulling in extra tools just to send something clean and trackable, we can use Constant Contact as the central place to manage the send. **Official Response from RJ McLaughlin:** > Thank you for your review and for laying out your feedback so clearly, James. It's great to hear that campaign building, list management, and templates have made day-to-day email marketing manageable for your team without needing IT involved at every step, and we're glad the pricing and prepay options have worked for your budget. Your point on subaccounts and ownership administration is a fair one, which is exactly why we now offer Teams for Constant Contact. Centralized oversight with clean delegated access is exactly the kind of structure that Teams offers, so if you're open to it, give our support team a call and ask about how Teams could help benefit your multi-team organization; we'd be happy to ensure that your Constant Contact account is set up to bring your team maximum value. ### 2. Flexible Email Templates and Insightful Reporting in Constant Contact **Rating:** 4.5/5.0 stars **Reviewed by:** Olga Z. | Community Relations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Constant Contact?** What I like most about Constant Contact is the flexibility. I can create almost any email template I need, including custom designs using HTML/CSS coding, and instantly see the changes in real time. I also really appreciate the reporting dashboard because it provides detailed insights into email performance, engagement, and audience behavior after each send. **What do you dislike about Constant Contact?** What I do not like is that sometimes the final email does not fully match the preview version. Fonts and formatting can appear differently once the email is delivered, which can make design consistency challenging. **What problems is Constant Contact solving and how is that benefiting you?** Constant Contact is helping us streamline and improve our email communications. We use it to create and send email campaigns to families, donors, and community members in a more organized and professional way. It also helps us track engagement through open rates, clicks, and other reporting metrics, which allows us to better understand our audience and improve future communications. **Official Response from RJ McLaughlin:** > Olga, thanks for taking the time to update your G2 rating! We're glad Constant Contact has been a great experience for you, and if there's anything that would make it even better, we'd genuinely love to hear it. Don't hesitate to reach out anytime. ### 3. Good Email Designer and Easy Send Flow, but a Workflow Frustration **Rating:** 3.5/5.0 stars **Reviewed by:** Kaylee S. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Constant Contact?** The designer is pretty good, and I think the flow from making an email to sending it out is fairly easy. **What do you dislike about Constant Contact?** The major thing that I wanted to bring to Constant Contact's attention this time is what really frustrates me in my workflow. If I create a new list and upload contacts, it asks me again what list I want to upload the contacts to, and I have to re-write/find the list I'm already in. Who thought this was a good idea? It's literally double the work. I'm already in the list; why should I have to reclarify that I want to upload emails to that list? **What problems is Constant Contact solving and how is that benefiting you?** Honestly, right now, I don't care for most of the updates Constant Contact is making. The new sidebar on the right-hand side of the designer I constantly have to close because it's taking up space. The fact that I have to reclarify which list I'm uploading to. I'd rather you all work on the designer, maybe allow us to add more to our brand, like fonts, so when we make a new email, it has all our company-branded stuff as the defaults. **Official Response from RJ McLaughlin:** > Thanks so much for the valuable feedback, Kaylee! While I understand that it can be frustrating to have to re-select a list, we require that selection in case you want to upload contacts to multiple lists at once! Instead of having to click into each list and re-upload, the list selection allows you to do the multi-upload in one click. Though I know that can be frustrating when you're only uploading to a single list, we hope it will save you time in the future. We'll share this with our design team for consideration in future updates of Constant Contact. ### 4. Clean, Affordable Newsletter Tool with Easy Integrations, Analytics, and A/B Testing **Rating:** 5.0/5.0 stars **Reviewed by:** Charles J. | Digital Ninja/owner/web designer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Constant Contact?** It is a clean application to create newsletters, automated emails and such for businesses and nonprofits. It easily integrates with websites for lead gen as well as building your "list". It also provides good analytics regarding open rate as well as sanitizing your list. Cost wise it is a affordable option for both small and large organizations. It has A/B testing to test the performance of a specific layout to be able refine what works best and has a better open rate. It has a drag and drop layout that makes it easy for even nontechnical people to use while also having the capabilty to code your own emails in html if you desire. **What do you dislike about Constant Contact?** The one thing that is a little inconvenient is the ability to automatically send emails when a blog post is written requires a rss feed addon as it does not come as a natural connection between the website and Constant Contact. **What problems is Constant Contact solving and how is that benefiting you?** We have used other newsletter options and Constant Contact provides the easiest platform where we can create templates to be repurposed, allow clients to manage their own contacts, and set up automated emails on a schedule without concerns of it being too complex to work with while still providing the performance we have grown to expect. **Official Response from RJ McLaughlin:** > Thank you for leaving a review, Charles! We're thrilled you find our drag-and-drop editor and A/B testing tools easy to use and affordable. We appreciate your feedback regarding the RSS feed add-on for blog posts and will share it with our team for consideration in future updates. ### 5. Easy, Cost-Effective Email Marketing with Strong Integrations and Support **Rating:** 3.5/5.0 stars **Reviewed by:** Melissa M. | Human Resources Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Constant Contact?** Its ease of use: it lets people create professional-looking email campaigns quickly without needing technical skills, while also handling contact management and basic analytics in one place. Beyond that, integrations add a lot of value by connecting with tools like e-commerce platforms and social media, while solid performance ensures emails are delivered reliably and campaigns run smoothly. In terms of pricing / ROI, it’s generally considered cost-effective for small to mid-sized businesses because it saves time and reduces the need for technical expertise. Finally, its growing AI / intelligence features help with things like subject line suggestions and automation, making marketing efforts more efficient. This is reinforced by strong support and onboarding, which helps users get up and running fast without needing much prior experience. **What do you dislike about Constant Contact?** Performance is generally reliable, but there are limitations like no unlimited email sends and restrictions based on your plan. **What problems is Constant Contact solving and how is that benefiting you?** How to consistently communicate with our audience and market our business without needing technical or marketing expertise. **Official Response from RJ McLaughlin:** > Thank you for your review and valuable feedback, Melissa! ### 6. Easy to Use, Confident Messaging, and a Clean Look **Rating:** 4.0/5.0 stars **Reviewed by:** Olivia M. | Impact Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Constant Contact?** I like that it has been pretty easy to use. I feel confident in its ability to accruatly send messages to people. I like teh colors of the page. I like how yoy can star certain lists **What do you dislike about Constant Contact?** I think there is alot of tabs on the side that sometimes its confusing. i also wish there was some setting you could turn on that would show you who eduted what like which user. I also wish it could tell youn like "you havent used this lisr in 6 moinths do you want to delete it" I also feel like adding contacts is not as smooth as it could e I am always clicking around and I eel like eerytime it shows stuff up ina difffeent way **What problems is Constant Contact solving and how is that benefiting you?** It si helping me to be abel to send mas emails to people and know whether oro not they hace unscirbcirbed. I WISH that SMS messaging was free because why does it cost extra to send peopel texts like how does that amke sense **Official Response from RJ McLaughlin:** > Thank you for leaving a review, Olivia! We're glad our platform is easy to use for you. To help with our new left navigation, check out this helpful community article. While SMS is not included in all of our packages, our Premium plan users receive 500 free SMS messages each month. ### 7. Empowers Marketing with Helpful Tools and Resources + Elevated communication experience with clients **Rating:** 5.0/5.0 stars **Reviewed by:** Katelynn M. | Sales and Marketing Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2025 **What do you like best about Constant Contact?** I like how Constant Contact isn't just a platform that we use to communicate to customers and about our brand, they provide so many tools and resources on how to improve marketing and branding within our business. I do think there are lots of helpful templates to help create certain projects. Definitely will recommend to others. I also appreciate the educational webinars, great to see multiple perspectives **What do you dislike about Constant Contact?** I think the only thing we had struggled is the HTML format when designing. It isn't a huge problem but there seems to be a little more work to appropriately design a campaign. And i saw canva is now integrated which honestly improves this issue **What problems is Constant Contact solving and how is that benefiting you?** Constant contact is helping us use a reliable platform where we can communicate with our customers as well as create automations and more of a organized flow for campaigns, surveys, and any offers. this is the main hub we use to communicate with clients and provide offers **Official Response from RJ McLaughlin:** > Thank you for your kind review and recommendation, Katelynn! ### 8. Time-Saving Email Duplication with Fair Pricing and an Easy Learning Curve **Rating:** 4.5/5.0 stars **Reviewed by:** Sydney S. | Communications/Worship Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Constant Contact?** I like that I can go back to previous emails I've sent and duplicate and change the information or be able to look back and see what I have done and go from there. Saves me time from having to recreate the same things over and over. Pricing seems fair and the software is easy for first time users to master. **What do you dislike about Constant Contact?** I dislike how when I am editing an email it won't let me copy and paste items easily. I have to log out of the website then re-log in to be able to copy and paste. Also sometimes the moving of the email parts doesn't always function well and is hard to get to where I would like them. The spell check & grammar feature also could use some work. It doesn't always show until it is too late. **What problems is Constant Contact solving and how is that benefiting you?** It serves as our email communication software for our church. It allows us to send mass emails to several people at once. **Official Response from RJ McLaughlin:** > Thank you for leaving a review! We're glad duplicating emails saves you time, and we appreciate your feedback on how to improve our platform. We'll pass that along to our development team for consideration in future Constant Contact updates. ### 9. Effortless Email Segmentation with Insightful Analytics **Rating:** 4.5/5.0 stars **Reviewed by:** Trevor A. | Camp Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Constant Contact?** I appreciate how Constant Contact makes it very easy to segment audiences and provides the data to see how our emails are performing. I really like the stats, especially being able to see the open and click rates, which are super valuable for assessing how our emails are doing and if changes are needed. The simpler and more user-friendly system compared to Sendgrid is a big plus, and though it took a few weeks to get the hang of everything, the setup was very smooth. **What do you dislike about Constant Contact?** Sometimes the system is a little slow. It can take a while to schedule or update an email. Sometimes it just takes a while to load or schedule the email send. I don't think it's a huge problem or needs to be fixed, but it can sometimes be slow. **What problems is Constant Contact solving and how is that benefiting you?** I find Constant Contact makes it easy to segment audiences and provides valuable stats like open and click rates, helping us evaluate and adjust our email campaigns effectively. **Official Response from RJ McLaughlin:** > Thank you for leaving a review, Trevor. We're glad our segmentation and analytics help evaluate your campaigns! We understand occasional slowness is frustrating. To help our site run smoother, try clearing your browser's cache or using another compatible browser. Otherwise, our team will continue to optimize the platform to try and eliminate and slowness you might experience! ### 10. User-Friendly with Comprehensive Reporting **Rating:** 4.5/5.0 stars **Reviewed by:** Kimya W. | Director of Quality & Systems Improvement, Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Constant Contact?** I like the reporting part of Constant Contact, how you can send out the emails and marketing campaigns, and you can see the click rate and how well that it's doing and how many people are clicking on it and responding to the emails, and how they're interacting with it. I like how you can look at the email performance and how it's doing compared to other campaigns. The setup was easy, and it's user-friendly. It works well for our organization, and that's why we have continued to use it. I would definitely recommend it because it has good capabilities and it's user-friendly. There are different capabilities that you can use, whether it's emails, text messaging, socials, or events, making it broad for anyone. **What do you dislike about Constant Contact?** There's nothing that I currently dislike about Constant Contact. I currently like its capabilities **What problems is Constant Contact solving and how is that benefiting you?** I use Constant Contact for sending out marketing campaigns and scheduling emails. It solves the problem of sending individual emails by combining them easily, and the reporting features help us track performance and improve organizational strategy. **Official Response from RJ McLaughlin:** > Thank you for taking the time to leave a review, Kimya! ## Constant Contact Discussions - [What are the best platforms for managing event sponsorships?](https://www.g2.com/discussions/what-are-the-best-platforms-for-managing-event-sponsorships) - 1 comment, 2 upvotes - [What is Constant Contact used for?](https://www.g2.com/discussions/constant-contact-what-is-constant-contact-used-for) - 4 comments, 1 upvote - [What is your favorite feature of Constant Contact?](https://www.g2.com/discussions/what-is-your-favorite-feature-of-constant-contact) - 1 comment, 1 upvote - [How do users resubscribe once they've unsubscribed?](https://www.g2.com/discussions/how-do-users-resubscribe-once-they-ve-unsubscribed) - 1 comment, 1 upvote - [How can I integrate Monday.com with Constant Contact?](https://www.g2.com/discussions/50896-how-can-i-integrate-monday-com-with-constant-contact) - 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[Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Constant Contact Features **Email Marketing** - Email and Mobile Preview - Manage Email Lists - High-Volume Sending - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses - Multi-user Account - Surveys **Diagnosis** - IP Address - Domains - Content - Policy Compliance **Grammar** - Grammar Check - Tone Check - Sentence Formatting **Templates** - Text and Themes - Stock Images - Proofing - Mobile Responsive **Marketing and Communications** - Lead generation and retrieval - Social media promotion - Event website creation - Email customization - Contact list management **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Content & Collaboration** - Content Calendar - Content Library - Shared Inbox - Content Creation **Survey Management** - Survey Builder - Question Types - Survey Distribution **Social Management** - Social Analytics - Social Publishing - Social Engagement - Social Ads - Campaign Planning - Hashtag Capabilites **Tracking** - Open Rate - Alerts **Formatting** - Plagiarism Check - Style Editor - Citation Finder **Edit** - Pre-Made - Build - HTML **Attendee Engagement** - Social media integrations - Attendee networking - Attendee surveys-attendee engagement **Survey Customization** - Branding - Multimedia Support **Agentic AI - Social Media Advertising** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Social Functionality** - Social Functionality **Reporting** - Campaign Performance - Blacklist and Whitelist **Content ** - Idea Recommendation - Content Generation - Form Generation **Logistics** - Analytics - Issues - Integrations - Shareable Link **Registration** - Event creation - User registration process - Mobile check-in **Survey Insights** - Reporting & Analytics - Data Exporting **Agentic AI - Social Media Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Product Type** - Standalone Application - Plugin **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration **Support** - Customer Support **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Email Deliverability** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making **Reporting & Analytics** - A/B Testing - Basic Reporting **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Email Template Builder** - Autonomous Task Execution - Cross-system Integration **Generative AI** - AI Text Generation **Campaign Management** - Campaign Dashboard - Campaign Optimization - Reach - Bulk Editing - Batch Uploading - Brand Safety - Fraud Protection - Frequency Capping - Budget Pacing - Creative Optimization - Rich Media Capabilties - In-App Ads - Mobile Rich Media Capabilities **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Event Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Targeting** - Targeting - Retargeting - Geo-Targeting - Contextual Targeting **Agentic AI - Email Marketing** - Autonomous Task Execution - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Cross-system Integration **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - CRM Integration - Social Media Integration - E-Commerce Integration **Platform** - API / Integrations - Custom Reports - User, Role, and Access Management - Performance and Reliability - Enterprise Scalability - Customization - Workflow Capability - Internationalization - Notifications ## Top Constant Contact Alternatives - [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) - 4.5/5.0 (2,445 reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - 4.4/5.0 (14,172 reviews) - [Intuit Mailchimp All-in-One Marketing Platform](https://www.g2.com/products/intuit-mailchimp-all-in-one-marketing-platform/reviews) - 4.4/5.0 (5,199 reviews)