Co-managed SOC backing means my team is never alone when a serious threat is detected. It’s built specifically for MSPs, so the multi-tenant architecture fits our business model well. Log aggregation across diverse environments provides real visibility into each client’s threat landscape. Overall, it helps MSPs offer security services with confidence, without needing a fully in-house security team. Review collected by and hosted on G2.com.

Onboarding is time-consuming and requires careful planning to ensure all relevant log sources are connected properly. Alert tuning also takes a considerable amount of upfront effort; otherwise, you risk overwhelming technicians with daily false positives. Pricing can be difficult to margin correctly, which makes packaging it profitably a real challenge for MSPs. Finally, deeper threat investigation still requires security knowledge that the average helpdesk technician typically won’t have. Review collected by and hosted on G2.com.