G2

Ryan P.

Second Line Support Engineer

Small-Business (50 or fewer emp.)

9/8/2026

"Proactive Monitoring with Effortless Setup"

5/5

What do you like best about ConnectWise RMM?

I use ConnectWise RMM to remotely monitor and manage our clients' IT environments, which gives us centralized visibility across endpoints and lets us proactively identify issues, manage devices, deploy updates and patches, monitor health, and respond before problems become major incidents. The best tool that ConnectWise RMM offers is the ability to become super proactive and solve issues before customers even become aware. The whole system behind ConnectWise RMM is super effective and has helped us become a much more proactive IT company. We have integrated a lot of software within RMM, like rolling out software to be installed on users' devices, and scheduled daily patches, which is a great benefit of using the tool. The initial setup was extremely easy, even our T1's could configure it, saving us a bunch of time. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise RMM?

I think the majority of the tool works really well, the only small suggestion I would make would be the downtime we occasionally come across. Ensuring a 99.9% uptime rate would become even more effective. Review collected by and hosted on G2.com.

What problems is ConnectWise RMM solving and how is that benefiting you?

ConnectWise RMM helps us manage and monitor a large number of client devices efficiently. It provides proactive monitoring, automated patching, and remote access, allowing us to resolve issues before they escalate. It’s a super effective system that makes us a more proactive IT company. Review collected by and hosted on G2.com.