G2

Dylan B.

Senior service desk analyst

Mid-Market (51-1000 emp.)

9/4/2026

"User-Friendly, Feature-Rich with Flexible Pricing Options Needed"

4/5

What do you like best about ConnectWise RMM?

I’ve found ConnectWise RMM to be fast and genuinely easy to use, even when I’m managing multiple endpoints at the same time. What stands out most is how intuitive the interface is—I didn’t need extensive training to feel comfortable navigating it.

I also really appreciate the breadth of features it offers. Everything from monitoring to remote access feels well thought out and covers most of what we need, without having to bolt on extra tools. On top of that, the initial setup was surprisingly smooth for us: we were up and running quickly and didn’t run into major configuration headaches, which made the onboarding process far less stressful than I expected. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise RMM?

Maybe the pricing could be better. It would be nice if there were more tiered options available to better fit different business sizes and budgets, especially for smaller teams. The reporting could also use a bit more customization, as some of the default report formats don't always match exactly what we need to present to clients. Review collected by and hosted on G2.com.

What problems is ConnectWise RMM solving and how is that benefiting you?

I find ConnectWise RMM fast and easy to use, with a lot of useful features that simplify helping customers and end users. It's helped us streamline remote monitoring and troubleshooting across multiple client environments, so we can identify and resolve issues before they become bigger problems. This has cut down on the time our team spends on routine maintenance and support tickets, letting us respond to customers more quickly and focus on higher-value work instead of manual checks. Review collected by and hosted on G2.com.