![Grant A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Grant A.") GA Grant A. Owner Small-Business (50 or fewer emp.) 9/9/2021 "Unfortunate Profit Decisions Render Tool Unusable" 0/5 What do you like best about Connecteam? Love this app in so many ways - my team likes it too. Design is definitely mobile first. Workflows are awesome - the ability to create custom assets - like training, information libraries, etc. Review collected by and hosted on G2.com. What do you dislike about Connecteam? Basic features are missing or are tied to plan upgrades - for instance, you cannot share a Workflow (form) in the app unless you're on the Expert plan ($191 a month) . This basic functionality prevents me from including a new form in an update or chat - effectively rendering those tools significantly less effective. Connecteam knows this is important functionality - they pop an upgrade modal when you attempt it. Without the ability to send specific content to team members, the app becomes very flat - lots of information is located under 'Assets' and inside functions, like 'Workflows'. Limiting the ability to directly highlight or internally/externally link limits your ability to ensure that people have what they need to do their jobs. Administration functions are \*not\* mobile-first - unfortunately, it's very difficult to give someone access to a piece of content, etc. from a mobile device. The security process for the online version is draconian and doesn't offer a persistent option. Less technical admins will struggle to navigate this process on mobile. Review collected by and hosted on G2.com. What problems is Connecteam solving and how is that benefiting you? The ability to collect information - opening/closing lists, etc. Sharing information - processes, procedures, etc. Information flows faster and more seamlessly through the organization. Review collected by and hosted on G2.com. Show More Response from Chen Shofar of Connecteam [Editedit](https://www.g2.com/survey_responses/connecteam-review-4995501/official_response/edit) Hi Grant! First, we're sorry it took us a while to respond. We just claimed this G2 profile page a few days ago and only now we can actually comment on reviews. Second, we're happy to hear that you and your team like Connecteam! Third, we're really sad to see that you are so upset about how our plans work that it made you rate Connecteam 0/10. I think it shows how disappointed you are. Connecteam offers the best pricing in the business, hands down. Every other app that has only 2-3 features that we offer, cost more, you need to pay per user per month, and eventually, you get less so end up compromising on how you manage your business or you just purchase more subscriptions to other software. That said, Connecteam aims to be the #1 employee management platform. For SMBs and enterprises alike. Part of that is providing exceptional customer support! So I'd like to ask if you've ever tried to contact your account manager and ask if you could get a discount on a higher tier plan, or maybe even just a couple of features unlocked. As for our login process - not sure what you refer to. We have a very simple mechanism that keeps everything secure and very straightforward. Would love to get more insights on that from you. Please contact me PERSONALLY - my name is Chen, I'm the Director of Product Marketing at Connecteam and would love to help you out! My email is chen@connecteam.com Looking forward to hearing from you! Current UserValidated ReviewerSource: Organic See what 3491 reviewers think of Connecteam 4.6 out of 5 ยท Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/connecteam/reviews)