G2

AG

Akhil G.

DevOps Engineer

Enterprise (> 1000 emp.)

11/1/2024

"AWS Connect: Enhance the customer experience"

4.5/5

What do you like best about Connect(AWS Partner)?

AWS connect includes multiple features. From my view, voice support and automated calling with real time analysis. Review collected by and hosted on G2.com.

What do you dislike about Connect(AWS Partner)?

Overall connect managed service is useful and nothing that can be considered as cons. Its easy to setup interface makes it easy for non technical peoples as well Review collected by and hosted on G2.com.

Recommendations to others considering Connect(AWS Partner):

AWS connect could be a good replacement for several features of Salesforce. AWS connect can enhance the customer experience in the business. Review collected by and hosted on G2.com.

What problems is Connect(AWS Partner) solving and how is that benefiting you?

We have created a chatbot using the connect. Before reaching out to our agent customers can ask their queries on the chatbot. Review collected by and hosted on G2.com.