Concept3D Reviews & Product Details

The customer service at Concept 3D is stellar. Every team member has always gone above and beyond with every request; we often find more enhancements than we request; the employees are always kind-hearted, helpful, responsive, and resourceful. Even when our contact is on vacation, someone is always ready to jump right up to the plate to take requests.

Of course, the Maps are stunning, too; a team of talented artists, developers, and support have created a masterpiece showcasing our lovely campus. I am always amazed how Concept 3D navigates through all of our intelligible notes, CAD drawings, and images, they all make our campus look more amazing than it does in person most of the year. January is about the only time it is so green. :-)

There's been a number of enhancements added like "Dynamic Labels 2", dynamic labels were already a step above the original method. This new version allows for so much flexibility. I've added just the bldg. numbers as the abbreviations, with the full names for the details. I also distributed our labels to multiple levels, labels appear more general when zoomed out, while zooming in the labels get far more in-depth. I really appreciate being able to have labels in other categories, such as custom labels for specific events. Review collected by and hosted on G2.com.

Nothing, except I have come to expect this high level of support from our other vendors.

No dislikes. Our Client Success Manager, Dan and newly assigned Nikki is ALWAYS prompt to seek solutions to any issues we find, always eager to assisting in comprehending tutorials and more. They always make me feel like I am a VIP.

I love that Concept 3D has zoom conferences through the year on a variety of topics, accessibility as well as their various products and product updates. These are really valuable sessions.

I haven't tried it yet, although I love that Concept 3D has new office hours where you can sign up for extra help, less formal format.

Our campus map is ALWAYS evolving. Review collected by and hosted on G2.com.

Concept3D is very user-friendly — no coding skills or extensive mapping knowledge are required. Its content management system is intuitive, and the front end is simple for users to navigate. The platform has a short onboarding curve, making it easy to train stakeholders. The online resources are informative, and the Concept3D team supporting UCLA has been proactive, approachable, and always ready to assist.

The ability to quickly customize content and branding makes it easy to keep information accurate and relevant. It has streamlined how we share campus information, saving time and reducing technical barriers. Feedback from stakeholders has been very positive, with many noting how much easier it is to access and interact with campus maps and resources. Concept3D continues to be a reliable and innovative partner for UCLA. Review collected by and hosted on G2.com.

The wayfinding functionality requires routes to be drawn manually, which becomes tedious for a campus the size of UCLA. A network dataset integration would be far more efficient, especially for handling temporary closures like construction.

Bulk uploads only support point data, not polygons (construction zones) or polylines (ADA routes).

Data export works for point data, but not for construction or ADA data, which means we need to maintain data in both our internal database and Concept3D separately, essentially duplicating effort.

The pop-up format cannot be updated in bulk. If a change is needed for a category, each pop-up must be updated individually, which is time-consuming. Review collected by and hosted on G2.com.

Concept 3d makes making map updates very easy. In addition to doing one off map updates, they also offer bulk upload capability if you are doing a significant amount of updates. Finally, if your business or university is making significant updates during the year, they offer a maintenance package that allows for updates to processed each month. Review collected by and hosted on G2.com.

There isn't really anything I dislike about Concept3D. Though there is one "gotcha," the managed updates contract only covers making changes to existing buildings, not building out new ones. That wasn't clearly spelled out in their documentation but wasn't an issue for us, just something to keep in mind as we add new buildings to our campus. Review collected by and hosted on G2.com.

I feel that the rendering is high quality and effectively communicates the expectations of the campus architecture and landscapes. I enjoy the layout and organization of all the tools, and utilizing the backend dashboard is intuitive and thorough. Review collected by and hosted on G2.com.

I wish using vectors had more flexibility and ease of use. I wish certain features were not behind paywalls, such as the use of popups. I would enjoy more opportunities to connect and collaborate with other Concept3D users, specifically others in the higher ed field. I would like more available features in regards to SSD, specifically word maps, sounding devices, and directional and location beacons for those who are blind or have low vision. I wish there was better ways to resolve node overlapping. Review collected by and hosted on G2.com.

OSU’s interactive map is a unique tool for wayfinding, transit, and campus exploration. The platform, powered by Concept3D, is easy to use, feature-rich, and provides an engaging experience for our community and prospective students. The customer support team is amazing, and quarterly check-ins ensure our ongoing success. Review collected by and hosted on G2.com.

The product is strong and easy to use, but the wayfinding functionality could be improved. Routes don’t always mention nearby or parallel street names, which can make it harder for users to orient themselves. Adding customization options, like incorporating building names into directions, would provide a clearer and more user-friendly experience. Review collected by and hosted on G2.com.

What I like most about Concept 3D is how effortlessly it lets me bring visual stories to life — no heavy lifting, no constant reliance on our web dev team. As a graphic designer, I can build and manage interactive content all on my own.

We’ve invested in our own 360-camera and had a blast roaming campus, capturing panoramas and scenes. Concept 3D makes plugging those into the platform a breeze. It’s truly plug-and-play — drop in 360° photos or videos, hotspots, text, overlays — whatever you want — and it just works.

Some of my favorite things:

• The user interface (CMS/editor) is intuitive — I don’t have to wait on developer help to make edits.

• I can embed hotspots in map stops — with photos, video or descriptive text — to make each location feel immersive.

• The customization options are robust: layering, branding, overlays, toggling visibility.

• It’s mobile- and responsive-ready, so users exploring on phones or tablets get the full experience.

In short: Concept 3D gives me creative control with power and flexibility, letting me focus on design and storytelling instead of technical hurdles. Review collected by and hosted on G2.com.

I wish Concept 3D was more budget-friendly for smaller institutions. While it offers excellent visuals and engaging interactive features, the costs — especially for updates or additional features — can feel high relative to the benefits for campuses with limited resources. Review collected by and hosted on G2.com.

I had been maintaining static graphical maps of our campus for many years and everything was always behind. Offices would keep stacks of printed PDF maps for years with old info and outdated content was always being chased down. We needed a solution that allowed everything to be maintained in one location, that offered wayfinding, location markers, and could be a one stop shop for map related content. We contacted Concept3D and I've fell in love with maps all over again. The software is super easy to use and continually saves us countless hours of work. Parking services wants to document some temporary parking for an event, done. Admissions needs a repeating special event to highlight and campus buildings and tour info, done. Wayfinding across campus using wheelchair accessible paths, done. Our static map couldn't tell us anything about user engagement. I check our analytics daily to see what areas of the map are being used and that helps us understand the needs of our audience. Customer support is top notch and I've never had anything but immediate results and a welcoming, positive interaction with every staff member with whom I communicated. I use our map CMS daily to add new items and tweak content - I used to dread documenting map changes, but Concept3D makes map editing fun and super easy.

We also use their Tour platform to give campus tours of our facilities. Dropping 360 panoramas or videos into the interface is so easy and satisfying. I made a new tour last week in just a few minutes and the reviews have been wonderful. It helps us show our best attributes in an easy and good looking platform. It's fun to use as well. Review collected by and hosted on G2.com.

There is nothing that I don't love about Concept3D. Review collected by and hosted on G2.com.

As a small team, Concept 3D has made our map creation and continued management easy. Their support team is outstanding, whether that's answering a quick email with helpful how-to information, or taking a deeper dive into optimizing functionality. We have expanded the ways in which we use our campus map across campus and over many events. Review collected by and hosted on G2.com.

Would love to have an audible feature for the point-to-point directions as an additional accessibility feature Review collected by and hosted on G2.com.

The people there are great. I feel they really care about the experience of not only me as a site manager, but also the user's experience. The features of the software are more than we currently use, but we're looking to make more use of it! Review collected by and hosted on G2.com.

There's definitely a learning curve. Their help articles can sometimes be too general when you have specific questions. Review collected by and hosted on G2.com.

I really appreciate their newly released dynamic labels, which let us manually update building titles without needing to submit revisions for each one. Their response time is excellent whenever I reach out, and they stay in regular contact with us. The links they provide are easy to add to our website, so we don’t have to worry about tours or people getting lost. They handled most of the implementation work, making the process very smooth. We use the system all the time. Review collected by and hosted on G2.com.

Their map images are expensive to update, and there are essentially no revisions included in the initial cost. Given the ongoing expenses, it would be more reasonable if they offered a set number of revisions each year. Review collected by and hosted on G2.com.