HS
halil s.
Customer Support Representative
Education Management
Mid-Market (51-1000 emp.)
"Collecting and processing of customers feedback"
What do you like best about ConcentrixCX?
With ConcentrixCX, I was able to gather feedback coming from the different sources like the surveys and the social media. Due to its comprehensive nature, this approach offers insights the customer sentiment and their level of satisfaction. Review collected by and hosted on G2.com.
What do you dislike about ConcentrixCX?
The lack of ultimate grouping options for the customers or the feedback options limits the flexibility of segmenting a particular segment of customers. Review collected by and hosted on G2.com.