G2

Matt C.

Mid-Market (51-1000 emp.)

10/25/2023

"A refreshing performance led approach to live chat"

5/5

What do you like best about CommVersion 24/7 Live Chat?

Performance led approach

A/B testing to prove uplift of activity

Account management

Reporting and transparency

Quality of chat service

Development of product to fit our use case Review collected by and hosted on G2.com.

What do you dislike about CommVersion 24/7 Live Chat?

Probably best used in an acquisition capacity rather than servicing existing customers where revenue opportunities are more limited.

Limited use of chatbot/AI to drive further upfront efficiency into the model

Hard to A/B test using existing resource vs Commversion (but not impossible) Review collected by and hosted on G2.com.

Recommendations to others considering CommVersion 24/7 Live Chat:

All the way through the relationship Commversion have been proactive and attentive to our business needs, ensuring a deep understanding of our business which translates to a quality chat customer experience. I would highly recommend working with Commversion - after working with a number of chat providers over the past decade Commversion really are a cut above the rest. Review collected by and hosted on G2.com.

What problems is CommVersion 24/7 Live Chat solving and how is that benefiting you?

A refreshing performance led approach to live chat that resulted in a clearly demonstrable cost per acquisition improvement and better marketing ROI, even on a cost per chat basis. Working closely with Adil we constructed an A/B test to statistically prove the uplift of the chat service and saw a 8% improvement in marketing CPA, a cost reduction that we then reinvested for growth. Review collected by and hosted on G2.com.