G2

Bob C.

Chief Operating Officer

Small-Business (50 or fewer emp.)

10/13/2026

"Flexible, Customizable Forms That Streamline Our Team Workflow"

5/5

What do you like best about Cognito Forms?

We have been using Cognito Forms for over 6 years. Our clients submit requests and we use this as a workflow to manage incoming tasks amongst the team. The tool provides a great view into what tasks and requests are new, being worked on and which have been completed. This reduces the staff time needed for updates as it is very transparent and the team can view the queue. The ability to customize the forms is very flexible and if a client has a question or issue trying to use a form, we can quickly make a change so the form is easier to use. Review collected by and hosted on G2.com.

What do you dislike about Cognito Forms?

When we first started to use Cognito forms the pricing was great. Like many businesses, as costs have risen, they needed to increase prices. Not a significant cost, but it prompted us to look around at other solutions, but we have remained with Cognito forms due to the flexibility and customizations available. Review collected by and hosted on G2.com.

What problems is Cognito Forms solving and how is that benefiting you?

Prior to Cognito Forms clients would submit requests via email or phone call. Invariably, the client would leave out critical information regarding the task or request. With the flexible forms, we can determine what fields are required vs. optional and we can include helpful instructions for each field. It has significantly reduced the need for us to ask clients for clarification for routine requests and has saved us many hours we would have spent following up with emails and calls. The process supports a "one and done" approach to operations. Review collected by and hosted on G2.com.