G2

TG

Terri G.

Director of Operations

Small-Business (50 or fewer emp.)

11/15/2020

"Cogent Innovative Support Software"

5/5

What do you like best about Cogent?

Cogent support is quick in response time. The AgreeYa team manages the Cogent support team goes beyond the scope of most company support. Technology companies can fail quickly, regardless of how good if their support staff cannot assist its customers. Review collected by and hosted on G2.com.

What do you dislike about Cogent?

Cogent is addressing the items they need to improve. It seems unfair to pull out any one thing Cogent needs to correct or make available because if I turned in a ticket today, they would make sure any complaint or suggestion about their system they would start working on and make it available in a future release. Review collected by and hosted on G2.com.

What problems is Cogent solving and how is that benefiting you?

No problems....I would say we are making improvements with Cogent to keep the product moving forward. Our business has increased due to the functionality of Cogent. This product was good when we started using it.... it is so much more today. They update their system regularly to keep up with industry demands. Review collected by and hosted on G2.com.