Cobrowse.io lets our agents see and interact with a customer's screen in real time, which has noticeably improved the customer experience. It's especially useful for guiding customers through complex workflows like filling out application forms, since agents can walk them through each step instead of explaining over the phone or chat. Integration with our existing websites was quick and straightforward, so we were up and running with very little engineering effort. Review collected by and hosted on G2.com.

The admin and reporting pages could be more robust. Better analytics, clearer session insights, and more flexible reporting would make it easier to measure adoption and impact. There's also room for performance improvements, particularly around session load times and responsiveness during co-browsing, which would make the experience smoother for both agents and customers. Review collected by and hosted on G2.com.