G2

Michael B.

Managing Director

Apparel & Fashion

Small-Business (50 or fewer emp.)

7/5/2017

"Poor on-boarding for high volume e-com clients. "

1.5/5

What do you like best about Cloudflare Application Security and Performance?

The dashboard is filled with advanced settings and easy to read information.

There is a decent amount of FAQ and Help pages Review collected by and hosted on G2.com.

What do you dislike about Cloudflare Application Security and Performance?

On-boarding support is non-existent. If you have an issue setting things up expect a period of extended downtime.

Ticket responses are inconsistent. Sometimes a reply within 5-10 minutes. Other times up to 50 minutes for a response.

A definite push to getting people onto Enterprise plans despite the jump from Business to Enterprise being $200 - $5000 per month simply so you can access telephone support. Perhaps that is why the rest of the support is so poor. Review collected by and hosted on G2.com.

Recommendations to others considering Cloudflare Application Security and Performance:

I would carefully consider how much downtime you might expect when switching.

You will have to balance

1) Doing the downtime during day-time when support is more responsive but when your customers may be online

2) Doing the downtime out of ours when support is almost non-existent.

You should also consider any other integrations or API's going to your server. For example Linnworks seems to have an issue talking to your server through Cloudflare without additional rules being set up. Review collected by and hosted on G2.com.

What problems is Cloudflare Application Security and Performance solving and how is that benefiting you?

Nothing yet. After first day we have had to disable the kit as it was not functioning properly. Review collected by and hosted on G2.com.