Ease of deployment, dashboard and configurations for the WAF, Cache, and other features are top tier with ease, settings, and logging. Just don't have an issue with them or you're on your own. Also, don't keep a credit card on file or they'll bill you for their mistakes. Review collected by and hosted on G2.com.

Customer support and billing. Their support does not read what you have to say but rather comes in with their own interpretation of what has happened and forces their views on your issue rather than trying to understand exactly what is happening. On two occasions in the last few months I have had this happen when I encountered an issue with the core product and their billing.

The billing should be detailed further as it is sketchy business practices. Back in April they changed their billing software and charged me incorrectly for a month as it included the previous month as well (which I already paid). I brought this to their attention and the billing support assured me that it was not a problem. Come last week, they limited my account as I "had unpaid billing" so I contacted them again and brought attention to this wrong invoice that they never corrected. Come yesterday, they just charged my credit card on file without my authorization or explanation of what is going on. I've replied to the open ticket and created a new ticket and no one is answering.

I don't want to be a drama case but this is ridiculous to have been charged something from months ago and not be given an explanation. Review collected by and hosted on G2.com.