Cloud9 was our first foray into a cloud-based platform from an in-office server. They successfully integrated three separate offices into one cohesive scheduling mega-base. Many layout components are customizable so that workflow and scheduling preferences can be optimized, including generating letters that can be emailed on the spot. It includes a basic patient reminder system that will email and/or text reminders with an easy once-a-week setup.

The customer service chat function is typically available, and offers support on the fly. I do find it to be a bit of a chore typing and trying to do my other computer work at the same time, but the call-in customer service wait is lengthy, and I find it takes days for the email support to reply. There is an online forum called Club 9 where users can interact and get feedback from other users (from both Drs AND Staff!). It is also a great way to make enhancement requests, and Cloud 9 typically rolls out new features or bug fixes once a month.

One of the big likes is the ease of setting up and maintaining contracts. Payment plans with insurances or multiple payees is simple. It is easy to track receivables on different reports that are available. Review collected by and hosted on G2.com.

There are small things that I dislike about Cloud9 that are likely to be similar in other cloud-based platforms. We are required to integrate with Global Payments/X-Charge for our credit card processing because it is a very specific integration, especially if you set up monthly autopayments. The fees are not great, and it is dizzying to read through the invoice, but this was the same with our other software.

The document integration is not sophisticated like MS Word or Google Docs. The font and formatting options are very limited.

Adding logos to or customizing statements frequently sent is not an open ability at this time. Review collected by and hosted on G2.com.