# Client Cloud Reviews **Vendor:** Zywave **Category:** [Benefits Administration Software](https://www.g2.com/categories/benefits-administration) **Average Rating:** 3.8/5.0 **Total Reviews:** 29 ## About Client Cloud Zywave Client Cloud is a white-labeled, self-service client portal that insurance brokers and agencies provide to their employer clients as a branded, year-round digital experience. It gives employer clients 24/7 access to HR tools, compliance resources, safety training, employee handbooks, and people management applications — all under your agency's brand, not Zywave's. Most brokers show up at renewal and disappear until the next one. The agencies growing their books are the ones their clients hear from all year — not because they're calling every week, but because they've given clients a reason to keep coming back. Client Cloud is how brokers do that at scale without adding headcount. What your clients get — under your brand. A fully white-labeled portal with your colors, logo, and custom URL. Attorney-backed compliance tools covering ACA, COBRA, FMLA, OSHA, and more, continuously updated across all 50 states. An employee handbook builder that generates custom, state-specific handbooks in minutes. An HR Q&A hotline for on-demand answers. And 150+ LMS courses covering workplace safety, harassment prevention, OSHA compliance, and diversity training — all included, no per-course fees. What you get as the broker. A built-in stewardship report that quantifies the value you've delivered to each client at renewal — so the conversation isn't "why should I stay?" it's "look at everything we did for you this year." Brokers using Client Cloud's Relationship Management support see client portal adoption jump from roughly 20% to 60–70%, which translates directly into retention. The numbers speak for themselves. Client Cloud delivers an average of $1,500 in annual savings per client and 9 hours of efficiency gains per year. Over 500,000 businesses use Client Cloud today. The platform carries a Net Promoter Score of +78 — which means the clients using it are actively telling other businesses about it. Broker-first by design. Zywave never contacts your clients directly. The portal is your tool, delivered under your brand, reinforcing your relationship — not replacing it. Client Cloud pairs with Content Cloud to deliver a complete client engagement story — educational content through the portal, compliance tools at their fingertips, and HR resources that make your agency indispensable between renewals. Connected to Zywave's AMS portfolio, account and contact data flows natively so there's no duplicate setup and no separate login to manage. If your clients only hear from you when it's time to renew, Client Cloud is how that changes. ## Client Cloud Pros & Cons **What users like:** - Users appreciate the **comprehensive HR solutions** of Client Cloud, making management tasks smoother and more efficient. (2 reviews) - Users value the **expertise and efficiency** of the recruitment process, enhancing their candidate selection experience. (2 reviews) - Users value the **expert customer support** of Client Cloud, enhancing efficiency and streamlining HR tasks effectively. (1 reviews) - Users value the **ease of use** of Client Cloud, finding it efficient for managing HR tasks seamlessly. (1 reviews) - Users find the **Compliance tools** in Client Cloud extremely helpful, backed by thorough research from legal experts. (1 reviews) - Time-saving (1 reviews) - User Interface (1 reviews) - Visibility (1 reviews) **What users dislike:** - Users find the **limited customization** options of Client Cloud make it difficult to tailor information for employees effectively. (1 reviews) - Users find the **interface design lacking** , noting that improvements are needed for a better experience. (1 reviews) ## Client Cloud Reviews ### 1. Excellent Client Cloud Benefits **Rating:** 5.0/5.0 stars **Reviewed by:** Karen T. | Vice President, Employee Benefits, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2024 **What do you like best about Client Cloud?** The entire library of information has been researched thoroughly by a legal team of experts. The Compliance tools are very, very helpful. **What do you dislike about Client Cloud?** Formats are not always easy to work within when customizing information for employees. **What problems is Client Cloud solving and how is that benefiting you?** Client Cloud makes it easy to find the most current information related to benefits with the push of a button. ### 2. Keka Simplifies HR Processes with Easy Automation **Rating:** 3.5/5.0 stars **Reviewed by:** Yamini P. | HR Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2023 **What do you like best about Client Cloud?** What I appreciate most is how it covers everything in one place. It’s easy to use, saves a lot of time, and comes with expert support whenever needed. Whether it’s managing policies, handling queries, or streamlining HR tasks, it makes the whole process much smoother and more efficient. Definitely a great tool for any HR team! **What do you dislike about Client Cloud?** Keka HRMS is useful, but there are a few areas that could improve. Customization options feel a bit limited, and sometimes the system runs slow or has minor glitches. Customer support is helpful but could be quicker in resolving issues. Integrating with some third-party tools isn’t always seamless. Overall, it works well, but there’s room for improvement. **What problems is Client Cloud solving and how is that benefiting you?** Keka has really made a difference for us by simplifying a lot of HR tasks. It takes care of things like payroll, attendance, and employee management automatically, which saves us a lot of time and reduces mistakes. Having everything in one place makes it easier to stay organized, and the self-service features have been a huge time-saver for both HR and employees. Overall, it’s helped us work more efficiently and stay on top of everything. ### 3. Hr Connection the complete solution **Rating:** 5.0/5.0 stars **Reviewed by:** Dhas V. | Technology Operation Specialist , Enterprise (> 1000 emp.) **Reviewed Date:** December 02, 2023 **What do you like best about Client Cloud?** All features are good and all solutions in one platform **What do you dislike about Client Cloud?** No dislike so far , good features and good service **What problems is Client Cloud solving and how is that benefiting you?** streamline HR operations, improve access to information, and enhance communication between HR, employees, and managers ### 4. HR Hotline - Trained professional HR experts **Rating:** 5.0/5.0 stars **Reviewed by:** Rhea A. | Management Trainee - Corporate Brand Group, Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2023 **What do you like best about Client Cloud?** The aim of the HR hotline, which is essentially a team of HR consultants, is to offer an employer the finest HR solution. They have a lot of experience handling staffing and recruitment-related issues. **What do you dislike about Client Cloud?** As such there are no complaints regarding their service. The services are really provided in three languages, namely English and French. I hope they will consider it and offer services in additional languages in the next years. **What problems is Client Cloud solving and how is that benefiting you?** 1) Their HR experts are fantastic and have more than ten years of expertise. 2) They focus on employee well-being and disengagement and have incredible commitment and work ethics. ### 5. HR HELPDESK HOTLINE **Rating:** 5.0/5.0 stars **Reviewed by:** Amelia V. | HR OFFICER, Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2022 **What do you like best about Client Cloud?** I really like the HR Hotline, especially now that we still have a pandemic; as an employee, any hr concern that we raise through the hr hotline will be addressed outright through the hotline, and you don't need to go to the site/office to avoid being infected by the covid -19 virus. **What do you dislike about Client Cloud?** I think the only problem on the hotline was the busy line; though there were a lot of trunk lines, we still had to wait for our turn to be entertained by the HR Personnel assigned to the task. **What problems is Client Cloud solving and how is that benefiting you?** The most relevant to this is the compensation and benefits that usually almost every day we encounter and need to resolve, like approval of their leaves, filing to overtime etc. ### 6. HR Hotline is awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Neha C. | Senior Talent Acquisition Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** September 29, 2022 **What do you like best about Client Cloud?** HR hotline is basically a group of HR advisors and their aim is to provide the best HR solution to an organization. They are well versed in managing problems related to Staffing and Recruitment. **What do you dislike about Client Cloud?** I don't have any complaints or issues with their service. But actually they offer services in three languages, majorly English and french. I hope in the upcoming years they will think of it and will provide services in other languages also. **What problems is Client Cloud solving and how is that benefiting you?** 1) Their HR advisors are excellent and have experience of more than 10+ years. 2) Their dedication and work ethics are amazing and they focus on employee well-being and disengagement. ### 7. Quite an help full applications **Rating:** 3.5/5.0 stars **Reviewed by:** Suvith K. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2023 **What do you like best about Client Cloud?** The applications help us to analyze the candidate's profile in a very appropriate manner **What do you dislike about Client Cloud?** The interface of the application can be a lot better. **What problems is Client Cloud solving and how is that benefiting you?** First of all it is free or else we have to pay a lumpsum amount for almost the similar services. ### 8. Pro and cons of HR hotline **Rating:** 5.0/5.0 stars **Reviewed by:** Ramesh D. | Network Administrator Sr. ( Global network and security), Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2022 **What do you like best about Client Cloud?** Accessibility of anytime and team of professionals, who always help employees and address the concern by keeping company policies and low, compliance in mind. **What do you dislike about Client Cloud?** Have not observed any cons for now but there can be more plan in terms of cost based on number of employees or services what they3 takes. Based on the organisation size and services. **What problems is Client Cloud solving and how is that benefiting you?** Face to face getting reviews from employee and I think thats best because companies don't have much resources on HR to interact with employees and address their concern. Availability is another advantage..they3 are always available as name suggests, hotline, they can connect always. ### 9. Excellent Platform to Stay Up-to-Date and Compliant **Rating:** 4.0/5.0 stars **Reviewed by:** Employer's E. | Founder/Chief Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2022 **What do you like best about Client Cloud?** Zywave makes it easy to stay compliant with local, state, and federal employment laws and regulations, which is super handy for a multi-state employer. It's also easy to look up specific laws, best practices, sample policies, templates, etc. **What do you dislike about Client Cloud?** Recently I've been having technical difficulties accessing the site (getting an error when logging in), but this happens to all sites once in awhile, I wouldn't say it's anything super concerning, just an annoyance at this moment. **What problems is Client Cloud solving and how is that benefiting you?** Supporting my clients with employees in multiple states can be a bit of a challenge due to the various laws (and don't even get me started on California!) but Zywave makes it easy for me to compare across states. It has also been very helpful for me throughout the pandemic, staying up-to-date on the most current mandates and guidelines, and obtaining templates for communications, policies, etc. ### 10. Virtual HR **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2022 **What do you like best about Client Cloud?** If you need any help or have any queries and you have to contact HR, then this tool will help you manage everything very smoothly. The employee don't have to hesitate to contact HR. **What do you dislike about Client Cloud?** Need to improve related for Data implementation and integration. **What problems is Client Cloud solving and how is that benefiting you?** It is very smooth to use and solves many manual HR tasks. Anyone can easily understand the process. ## Client Cloud Discussions - [What is HRconnection used for?](https://www.g2.com/discussions/what-is-hrconnection-used-for) - [What is Zywave Client Cloud used for?](https://www.g2.com/discussions/what-is-zywave-client-cloud-used-for) - [What is Zywave Learning used for?](https://www.g2.com/discussions/learning-what-is-zywave-learning-used-for) - [What is Zywave Learning used for?](https://www.g2.com/discussions/what-is-zywave-learning-used-for) - [View Client Cloud pricing details and edition comparison](https://www.g2.com/products/client-cloud/reviews/client-cloud-review-4347938?section=pricing&secure%5Bexpires_at%5D=2026-05-06+14%3A34%3A11+-0500&secure%5Bsession_id%5D=fb617d94-8ea2-45a5-808f-918f18b7436f&secure%5Btoken%5D=b4c9f2eb114b53d73814c83aec11804c38671db62bc19201cbd3812d519811c9&format=llm_user) ## Client Cloud Features **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Mobile Benefits Access **Generative AI** - AI Text Generation - AI Text Summarization **Course Authoring** - Course Builder - Role-Based Templates - Assessments & Quizzes - Instructor-Led Training **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Benefits Dashboards - Mobile Benefits Access - Integrations / APIs - Internationalization - Mobility **Course Delivery** - Learning Paths - Communication & Notifications - Assignment Scheduling **Generative AI** - AI Text Generation - AI Text Summarization - AI Image-to-Text **Course Management** - Gamification - Varied User Types - Certifications - Industry Compliance **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards **LMS Marketplace** - E-Commerce - Course Marketplace - Subscriptions **Interface** - White Labeling - Multilingual **Training & eLearning** - Assessments and Practice - Content Delivery and Tracking - Content Creation - Customer Training - Manager Portals - Content Storage and Management - Content Libraries **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Image **Agentic AI - Corporate Learning Management Systems ** - Adaptive Learning - Natural Language Interaction ## Top Client Cloud Alternatives - [ADP Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews) - 4.2/5.0 (4,008 reviews) - [Ease](https://www.g2.com/products/employee-navigator-ease/reviews) - 4.6/5.0 (1,347 reviews) - [Rippling](https://www.g2.com/products/rippling/reviews) - 4.8/5.0 (10,933 reviews)