G2

Prakhar M.

Associate Director - Marketing

Information Services

Enterprise (> 1000 emp.)

7/19/2024

"So bad that it made me write a g2 review first time in my life"

0/5

What do you like best about ClickUp?

We thought it was as soon as our previous vendor at a slightly lower price. Unfortunately, that wasn't supposed to be. Review collected by and hosted on G2.com.

What do you dislike about ClickUp?

Their customer service is as bad as a 1980s video store. Every time we have an issue, at least 2 of the account executives go on leave/mark themselves unavailable and then the 3rd account executive promises us that they will resolve the issue but then even after 20 days, there are no updates. The worst part is that they are commitment-phobic and never provide us with a timeline to get things resolved.

The number of features, too, is not at par with other vendors in the space. But I think we should have considered it since they were cheaper.

Our implementation was done by a third-party vendor and they were mediocre or below par. What was supposed to be a 3-week implementation cycle took about 2 months for reasons ClickUp does not seem to take responsibility for. I led the team responsible for using and promoting ClickUp internally and I pushed my manager (VP of Marketing) to get this tool. In hindsight, I should not have. Review collected by and hosted on G2.com.

What problems is ClickUp solving and how is that benefiting you?

Honestly, they were supposed to streamline our marketing calendars, TATs, and give the entire organization a solid idea of everything we were supposed to do for the next 3-6 months. We have been using ClickUp for more than 4 months and the tool hasn't been able to do anything we requested. Either there would be issues with automation, or some feature might not exist and they would categorically deny any support, or simply something would get stuck from the backend. Review collected by and hosted on G2.com.