G2

Hannah D.

Lead Project Manager

Mid-Market (51-1000 emp.)

9/30/2026

"Powerful Once You Learn How to Make It Work for You"

4.5/5

What do you like best about ClickUp?

What I like best about ClickUp is the flexibility. I work with different teams that all have their own processes, and ClickUp gives us enough customization to build workflows that actually fit how each team works instead of forcing everyone into the same setup.

I personally use it a lot for project management and keeping track of work across different departments. I really like being able to use custom fields, forms, automations, dashboards, and AI/Agents to make some of our processes easier and reduce manual follow-ups.

Another big plus for me is having one place where I can get a higher-level view of what's going on while still being able to drill down into individual tasks when needed. It makes it much easier to see who owns what, what's currently being worked on, and where something might be getting stuck.

It does take some time to learn, especially once your workspace becomes more complex, but I actually like that there's always something new we can build or improve as our processes evolve. I don't think we've even fully explored everything ClickUp can do yet. Review collected by and hosted on G2.com.

What do you dislike about ClickUp?

The biggest downside for me is that ClickUp can become overwhelming once your workspace gets large and multiple teams start using it differently. Because there are so many ways to customize things, it's also very easy to overcomplicate the setup if there isn't clear governance around how Spaces, Lists, custom fields, statuses, and automations should be used.

We've also experienced situations where changes to a workflow or configuration can unintentionally affect how other teams work. When you have a lot of departments and cross-functional projects, keeping everything standardized and making sure people know where tasks should live can sometimes be challenging.

There's definitely a learning curve as well. ClickUp is very powerful, but that also means it takes time to understand how to use everything properly, especially the more advanced features and AI/Agents.

Overall, I wouldn't necessarily consider the flexibility a negative, but I do think that flexibility requires good workspace management. Without that, things can get messy pretty quickly. Review collected by and hosted on G2.com.

What problems is ClickUp solving and how is that benefiting you?

One of the biggest problems ClickUp solves for us is having work scattered across different teams and not always having clear visibility into who is working on what, what the current status is, or where something is getting blocked.

We have a lot of cross-functional projects, so having one platform where we can assign ownership, track progress, manage requests, document processes, and connect work between departments makes a big difference. It reduces the need to constantly follow up with people just to get a status update.

Overall, ClickUp is helping us move away from relying on scattered information and manual coordination toward having a more centralized and structured way of managing work. It has made it easier to identify blockers, clarify ownership, and understand where attention is needed. Review collected by and hosted on G2.com.