G2

Beatriz A.

Gerente de programas

Small-Business (50 or fewer emp.)

9/29/2026

"Clean, Intuitive Dashboards—But Epic Task Separation Is Missing"

4/5

What do you like best about ClickUp?

I like the interface. It’s clean and simple. I also appreciate how easy it is to find information quickly and intuitively. My favorite feature is the dashboards. I set up an import integration with Trello, and I found it VERY easy! It’s more complex on other platforms. The platform is also fast at retrieving project information. Review collected by and hosted on G2.com.

What do you dislike about ClickUp?

I don't like the fact that we can't break our projects down into Epics, Stories, and the like. We work with very large deliverables that involve a lot of moving parts. So, working solely with tasks and subtasks doesn't work for us. I find it very difficult to track certain things because of this. Review collected by and hosted on G2.com.

What problems is ClickUp solving and how is that benefiting you?

For now, we’re using the free version, and it works very well for us. However, I’m considering upgrading to the paid plan because many of the features essential to me are only available there. ClickUp has solved a portfolio management issue for us. We have several business units that occasionally need to coordinate with one another. Managing this solely in Trello was very complex—plus, Trello is limited to just Kanban boards. I can customize workflows for each team while still maintaining full visibility into what’s happening. This gives me complete peace of mind. We’ve managed to reduce errors caused by communication gaps by 80%. ClickUp’s AI also helps me a lot when I need input on how to handle a specific workflow. Regarding the platform's pricing: I think it's okay, but it could be better and more competitive. Even on the most basic plan, there could be discounts based on the number of employees. I currently have 22, but it’s a bit difficult to justify the cost to the company's finance department, which keeps a very tight rein on spending. After all, we are a startup. As for support: I haven't needed to open any tickets yet. The platform is very intuitive, so it works well for me. I’ve also worked with ClickUp before at another company. That’s why I decided to bring it to my current company and move away from Jira. Review collected by and hosted on G2.com.