G2

Ирина .

IT manager

Mid-Market (51-1000 emp.)

9/29/2026

"ClickUp = PLM: thousands of tasks under control and powerful analytics instead of chaos."

5/5

What do you like best about ClickUp?

We use ClickUp as a PLM tool for the development, manufacturing, and logistics of our product. I appreciate being able to manage thousands of tasks simultaneously and oversee the work of multiple departments, easily distinguishing between up-to-date and incorrect information.

When a new employee joins, I train them on using ClickUp. We never have questions about its functionality, as the interface is simple and intuitive for everyone.

We use custom-configured tables and dashboards daily, which allow us to spot delays in the product lifecycle.

I can quickly answer any questions my colleagues have about the product—whether regarding payments, deadlines, lists, or who to contact for next steps. We are constantly optimizing our workflow by creating shared and individual views for employees or specific tasks, and we also utilize Excel import/export features.

ClickUp offers instant search and filtering capabilities across our vast database of over 20,000 tasks.

Whenever we run into difficulties, the support team is always available, providing clear feedback accompanied by screenshots and videos.

The price reflects the quality. We experience some staff turnover, and the fact that we aren't charged the full monthly fee when users change is a nice bonus. We also use additional paid ClickUp automations every month; any team member can easily set up these automations. Review collected by and hosted on G2.com.

What do you dislike about ClickUp?

We work with images constantly, so the visual aspect is crucial for us; it would be great to have the option to increase the row height beyond the current "Huge" setting. This is really important to us, as most of our staff—including the CEO—are creatives.

Regarding dashboards, we would like filters to apply to view cards as well. This would reduce the effort involved in setting filters in two separate places and minimize errors; ideally, we want to get the desired result with just a couple of clicks.

We also use webhooks and custom scripts as an add-on for complex calculations and database synchronization, since ClickUp’s formulas have a limited set of functions.

It is impossible to change a field type after creation, so we have had to delete old fields and transfer their data to new ones. For instance, we might have a text field but notice a pattern of recurring values and want to convert it into a dropdown menu. Doing so would reduce the number of requests sent to the IT department.

Unfortunately, ClickUp is currently unavailable in Russia, so we have to use a workaround. This is quite disappointing for us, too. However, we found a solution and were able to continue our collaboration. Review collected by and hosted on G2.com.

What problems is ClickUp solving and how is that benefiting you?

ClickUp creates a unified system for our entire product, integrating the functionality of multiple departments. We moved away from a mess of disconnected, publicly accessible Google Sheets; for the past three and a half years, we’ve had a shared environment where it’s easy to access the information we need and generate reports for analysis and management.

Dashboards are essential for aggregating data and managing issues; opening a dashboard card allows us to work directly with the relevant fields. We currently have nearly 200 of them—something that would be incredibly labor-intensive in Google Sheets. Hiding columns, creating new views, and managing endless tabs for different needs is far less convenient than using ClickUp. The key is simply understanding what constitutes the core entity of your project.

As the ClickUp administrator for our company, I can handle any task—even a new one—in 30 minutes or less. This frees up my time to think through and analyze future improvements. Review collected by and hosted on G2.com.