G2

Samuel G.

CEO

Small-Business (50 or fewer emp.)

9/22/2026

"Surprisingly complete and reliable free plan with customization and open API"

5/5

What do you like best about ClickUp?

What impresses me most about ClickUp is the amount of good stuff it offers in the free plan. It's not a stripped-down version designed to push you to the paid plan. It's a truly complete tool, with customizable statuses, custom fields, various views, automations, subtasks, task dependencies, and an open API, all without paying anything. I've used other management platforms, and none come close to this generosity in the free version.

I've been using ClickUp lightly for a few years, but since May 2026, it has become the center of my operation. Today, I manage about 390 tasks distributed across three fronts that work in very different ways: managing my business, the product backlog of the software we develop, and my personal tasks. It handled all this growth without crashing and without asking for an upgrade.

Three points worth highlighting.

Reliability. In months of daily and heavy use, I practically didn't encounter any bugs. The platform is fluid, loads quickly, and simply works. For those who depend on it as the single source of truth for work, this is worth more than any new functionality.

Customization without constraints. I can design the process the way it really happens, instead of fitting my work into the tool's mold. I set up a product management flow with six own stages, including a specific stage for cards stopped by external dependency, and next to it a task flow with completely different statuses, in the same account. Neither front had to give in to fit.

Open and well-documented API. I can create, read, and update tasks through integration, which allows me to automate much of the registration. Many platforms treat API as a feature of an expensive plan. Here it is available and works well. Review collected by and hosted on G2.com.

What do you dislike about ClickUp?

My only real complaint involves the storage of the free plan, and it has two parts.

The first is the limit itself, which is tight for those who attach many files. In my software testing flow, each problem found becomes a card with a screenshot as evidence, so the space runs out quickly. I understand that the limit exists for a fair reason: the company offers a lot for free and needs some way to encourage subscriptions. It bothers me, but I understand.

The second part is what really hinders: there is no practical way to free up this space. There is no central attachment screen where I can filter files by size or date, select several, and delete them all at once. Today, to free up space, I need to enter each task and delete attachment by attachment, manually. With dozens of cards, this becomes a repetitive and time-consuming task every time the limit is tight.

If the limit remained as it is and there was a mass deletion with a filter, the problem would be solved for me. I would do the periodic cleaning myself in a few minutes, and the incentive to subscribe to a paid plan would still exist in the same way. Review collected by and hosted on G2.com.

What problems is ClickUp solving and how is that benefiting you?

ClickUp solved my problem of having work scattered. Today it brings together in one place three fronts that work in very different ways: managing my business, developing the software we run, and my personal tasks. Each has its lists, statuses, and its own flow, and I can see everything without switching tools.

The most concrete gain is in product development. I run test cycles on our platform, and each problem found becomes a card with the step-by-step to reproduce, the expected result, what actually happened, the screenshot as evidence, and the person responsible for the correction. This card goes through stages defined by us until it is validated. With this, I know at any moment what is stopped, what is being corrected, and what needs validation, and communication with my partner about the product has become much more objective.

Another big benefit came from the API. I integrated ClickUp with an AI assistant that creates, reads, and updates tasks for me. I describe the demand in conversation, and the task is already born in the right place, with description, priority, and responsible. This greatly reduced the time I spent recording work.

In the day-to-day routine, ClickUp functions as my external memory: I open the platform and know what needs to be done today, without relying on remembering anything. Today I use the free plan, and I intend to subscribe to a paid plan when the operation grows because the tool has already shown that it deserves this investment. Review collected by and hosted on G2.com.