Integration with slack is key to our daily work flow and that's critical. In terms of handling tickets, having clear insight into interactions is key.

UI/UX is user friendly and fairly simple. With regards to performance it is quick and efficient. I have yet to see it down.

We're always looking to save money rather than use high priced systems so as it stands the pricing is satisfactory.

Setting up the service was easy and the support we receive is fast. Unfortunately, I myself haven't used the AI/intellgience features. Review collected by and hosted on G2.com.

The filters section can use refinement. Since I carry admin for some channels I'm not always to separate data from tickets I have created and tickets that have been assigned to me. Perhaps the AI/Intelligence could me support this in the future but I would have to read up more on it.

Also, when filing tickets in Slack, I'm not able to view other windows. Not sure if this could be addressed in the future. Review collected by and hosted on G2.com.