We have been using ClearFeed for a few years now, mainly for internal support and managing requests through Slack. Over time, the product has improved quite a bit, especially when it comes to notifications and overall tracking.

One thing that stands out is how much easier to keep track of issues across different channels. Earlier things would often get lost in Slack threads, but now there is much better visibility into status, ownership, and response timelines. Review collected by and hosted on G2.com.

We struggled a bit when we explored using ClearFeed beyond internal workflows, specifically as a customer-facing support tool. For our setup, the Slack dependency became a challenge since our external support doesn't use Slack. Review collected by and hosted on G2.com.