--- title: CiviCRM Reviews meta_title: 'CiviCRM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 84 reviews by the users' company size, role or industry to find out how CiviCRM works for a business like yours. aggregate_rating: rating_value: 3.9 review_count: 84 scale: '5' date_modified: '2026-06-15' parent_category: name: Nonprofit url: https://www.g2.com/categories/nonprofit --- # CiviCRM Reviews **Vendor:** CiviCRM **Category:** [Nonprofit CRM Software](https://www.g2.com/categories/nonprofit-crm) **Average Rating:** 3.9/5.0 **Total Reviews:** 84 ## About CiviCRM CiviCRM is a contact, fundraising, event management system that allows you to record and manage information about your various constituents. ## CiviCRM Reviews ### 1. Flexible software that grows with your organization **Rating:** 4.5/5.0 stars **Reviewed by:** Andy B. | Non-Profit Organization Management, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2023 **What do you like best about CiviCRM?** The ability to scale your database size and user base without negative cost implications. We have over a million records and hundreds of users each month. It's solid from the start, and customizing can be done with the help of the CiviCRM community and the vast extensions available. Search Kit + Form Builder provides a powerful unified UI for searching and reporting, making your CiviCRM data more usable. **What do you dislike about CiviCRM?** An implementation could be overwhelming if your organization lacks a clear view of what it wants. There are multiple ways to approach a solution in Civi, so working with a partner is best to get your implementation off right. You will need to find proper VPS hosting as it is resource intensive. **What problems is CiviCRM solving and how is that benefiting you?** CiviCRM collects data from multiple affiliated organizations into one database, which makes data sharing among our nationwide organization easier to manage. We can provide a stable CRM to all of our affiliates and cleaner data as a result. A user's activity level can vary, so avoiding licensing fees is a big bonus. ### 2. Lots of functionality if you are willing to figure it out **Rating:** 4.0/5.0 stars **Reviewed by:** Michelle B. | Music Teacher, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2023 **What do you like best about CiviCRM?** CiviCRM is very customizable and flexible **What do you dislike about CiviCRM?** CiviCRM doesn't have a glossy user interface and can be prone to errors **What problems is CiviCRM solving and how is that benefiting you?** CiviCRM provides an affordable customer management system with the ability to create custom fields and forms ### 3. Not for an org without IT or a tech lead **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2022 **What do you like best about CiviCRM?** It's great that it's free and if you know what you're doing I imagine the open-source piece is a benefit. **What do you dislike about CiviCRM?** it's not the most user-friendly. You would need someone on your team who knows what they are doing. **What problems is CiviCRM solving and how is that benefiting you?** If an org has computer support then it provides a free program ### 4. Freely available CRM for NonProfits **Rating:** 4.5/5.0 stars **Reviewed by:** Josh M. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2021 **What do you like best about CiviCRM?** Pretty open source - well maintained - powerful - on your own platform - choices on payment processors - CMS platform - really felxiable **What do you dislike about CiviCRM?** No centralized support - updating can provide some challenges **What problems is CiviCRM solving and how is that benefiting you?** Data in one integrated platform - No Mail chimp for this - EventBrite for that etc. ### 5. Clunky **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2019 **What do you like best about CiviCRM?** I guess it goes without saying but it does work as a CRM. It helps keep track of our customer base. **What do you dislike about CiviCRM?** It's confusing to use, not intuitive, doesn't easily do things I'd expect like automated emails. Don't get me wrong, it'll do them but it takes a lot of setup work. **Recommendations to others considering CiviCRM:** It does the job and the price point is a plus but be prepared for a lengthy uptake and training period. **What problems is CiviCRM solving and how is that benefiting you?** This was our company's first CRM so it sure helped us to see how clients interact with our products. ### 6. An extememly flexible CRM for non-profits and care organisations **Rating:** 4.5/5.0 stars **Reviewed by:** Jamie N. | Managing Director, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2013 **What do you like best about CiviCRM?** CiviCRM is open source and therefore has a far lower total cost of ownership for medium sized organisations then equivalent CRMs and case management tools. One of most powerful points is its deep integration with Drupal, Wordpress and Joomla allowing you to create integrated CRM and websites at a far lower cost then other fundraising database alternatives. **What do you dislike about CiviCRM?** Civi can be a "jack of all trades" so sometimes the online demo can be a bit scary for new users. **Recommendations to others considering CiviCRM:** Because Civi is open source, some organisations think they can under resource the implementation. Whichever CRM that an organisation implements will always need a significant amount of time and effort to get right, and Civi is no different, so do keep that in mind when implementing Civi. **What problems is CiviCRM solving and how is that benefiting you?** Simplified management ### 7. Great membership platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about CiviCRM?** It's got a lot of features so you can see a whole range of information about your contacts but the membership component just works really well "out of the box" and integrated with a Drupal website can make the whole member portal thing really easy to manage. **What do you dislike about CiviCRM?** Setting up different layouts for different user roles can be a bit fiddly and needs some careful thought. **What problems is CiviCRM solving and how is that benefiting you?** Tracking ongoing relationships with lots of different types of people and their employers. The ability to segregate these and let some users see details primarily through the website based on their role is really powerful and we use quite a few forms that we've configured to keep some of our users away from the more detailed views of data which keeps things nice and simple for them. ### 8. CiviCRM is great for non-profit organisations to manage their day to day workload. **Rating:** 4.0/5.0 stars **Reviewed by:** Bastiyan R. | Full Stack Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2020 **What do you like best about CiviCRM?** CiviEvents and memberships takes the spotlight including the possibility to use Discounts and all these are modular services. I love the fact that you can create custom fields without diving in too much to the backend. CiviMail, Scheduled Jobs, Reports are a few more great features to mention. also, I love creating custom forms via profiles **What do you dislike about CiviCRM?** There are a few improvement points I would like to mention 1) User Experience / User Interface This is one area Civi really needs to really focus on. User Interfaces have come along way during the last few years and Civi has not kept up to date with this. If this is not addressed ASAP CIVI won't have a future 2) Database Design Custom Fields in the Database saves the relationships as a comma-separated record. This stops us from using CiviCRM as a Data Layer or a complete backend due to the issues of removing commas. Otherwise, CiviCRM can be a great tool for complete backends. 3)Marketing and PR needs to follow **Recommendations to others considering CiviCRM:** Read the guide that's applicable to you. Keep your head up and don't forget to join StackOverflow **What problems is CiviCRM solving and how is that benefiting you?** We have solved numerous problems 1) Civi has been used as a Backend System for number of charities 2) A couple of schools are using Civi under our guidance as their booking system ### 9. CIvicrm is good open source system but needs technical support if you are really into it **Rating:** 3.5/5.0 stars **Reviewed by:** sadashiv d. | Senior Software Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2020 **What do you like best about CiviCRM?** 1) It offers good UI, easy to use for admins. 2) Good functionality/features like mailings, membership, contribution, etc. 3) Handles loads of data eg. I have more than 200 thousand contacts in the database of one of my client. 4) Nice package as a open source system. **What do you dislike about CiviCRM?** 1) It needs a good technical person/people to manage it in long run. I speak here about upgrades, you may need a technical person to perform upgrades. 2) If you have a lot of custom development, the development and upgrades need a skilled developer as civicrm has it's own way of doing stuff 3) Few internal apis are not generalized and break (this is at a technical level and the developer have to use workaround with that) **Recommendations to others considering CiviCRM:** You can go for it, just keep customization low and if you are into custom development then you need a good consultant and development team to complete developement and maintain it in long run **What problems is CiviCRM solving and how is that benefiting you?** 1) I mainly use it for tracking contacts and data, it's super easy using the profile form 2) Use memberships for having year rolling memberships and provide offerings. 3) Mailings, have send out bulk mailings like newsletter, etc 4) Contribution pages where we can easiliy accept donations 5) Building custom systems as per client's requirements. ### 10. The Non Profit Vet **Rating:** 3.5/5.0 stars **Reviewed by:** Tameka R. C. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2020 **What do you like best about CiviCRM?** The thing I liked best able Civi was is ability to house so much data. I also enjoyed the coding capabilities that were integrated to create unique files for solicitations and mass emails. **What do you dislike about CiviCRM?** Civi appeared to be an older software. You have to be very careful with how you group data especially when planning to do queries and export that data for additional projects. **Recommendations to others considering CiviCRM:** One of the Vet softwares with needed capabilities. Please have someone who values quality operate this software as it can be a bit tedious. **What problems is CiviCRM solving and how is that benefiting you?** Civi CRM takes two to operate. The person completing the project and the software. If you put in Quality data and have a keen attention to detail, you will have a successful experience with this software. Remember that what you put in equates to what you will get out! ## CiviCRM Discussions - [Are there any courses available to help non-current-users become more familiar with the system?](https://www.g2.com/discussions/26017-are-there-any-courses-available-to-help-non-current-users-become-more-familiar-with-the-system) - 1 comment, 1 upvote - [Do any of the reviewers of CiviCRM have integration with an ERP or Accounting solution (Quickbooks, Sage, Dynamics, etc.)?](https://www.g2.com/discussions/civicrm-with-erp-accounting) - 2 comments, 2 upvotes - [View CiviCRM pricing details and edition comparison](https://www.g2.com/products/civicrm/reviews/civicrm-review-3733377?section=pricing&secure%5Bexpires_at%5D=2026-07-03+08%3A40%3A34+-0500&secure%5Bsession_id%5D=e3aa5e88-f36d-48e8-99f4-6bf0a0320151&secure%5Btoken%5D=b6d493353a59e203fb640e1eea663efc98638592725646b2ece31946e7d854c0&format=llm_user) ## CiviCRM Features **Constituent Management** - Constituent Profiles - Online Portal - Donor Communications **Marketing Automation** - Email Marketing - Lead Management - Campaign Management - Marketing ROI Analytics **Workflow Automation** - Donor Prospecting - Data Entry - Task Delegation **Reporting & Analytics** - Reporting - Dashboards - Automated Reports **Integrations** - Accounting - Fundraising - Grant Management - Sales POS **Agentic AI - Nonprofit CRM** - Autonomous Task Execution - Cross-system Integration ## Top CiviCRM Alternatives - [InfoFlo Software](https://www.g2.com/products/infoflo-software/reviews) - 4.5/5.0 (93 reviews) - [Neon CRM](https://www.g2.com/products/neon-one-llc-neon-crm/reviews) - 4.2/5.0 (428 reviews) - [Bloomerang CRM](https://www.g2.com/products/bloomerang-crm/reviews) - 4.6/5.0 (883 reviews)