--- title: Cisive Reviews meta_title: 'Cisive Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 116 reviews by the users' company size, role or industry to find out how Cisive works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 116 scale: '5' date_modified: '2026-06-29' parent_category: name: Pre-Employment Screening url: https://www.g2.com/categories/pre-employment-screening --- # Cisive Reviews **Vendor:** Cisive **Category:** [Background Check Software](https://www.g2.com/categories/background-check) **Average Rating:** 4.7/5.0 **Total Reviews:** 116 ## About Cisive We’re on a mission to make every workplace safer! Join the Cisive movement to onboard only the highest quality talent quickly, while eliminating bad actors that put you, your teams, & your clients at risk. Upgrade your talent solutions, streamline your hiring, and de-risk your business The Cisive Platform offers the most accurate, cost-efficient corporate background screening & monitoring services specializing in heavily regulated industries. Unlike other offerings that put your business at risk with every hire, our background checks are 99.9994% accurate, industry expert-driven, and are of the highest quality to de-risk your hiring while getting the right talent onboarded fast. Cisive Offers... • A 40+ year industry leader • 99.9994% background check accuracy • 31.8% average Time-to-Fill reduction • In-house FCRA-certified industry experts • The only provider specializing in heavily regulated industries • 14-time HRO Today's Baker's Dozen Award winner (recognizing excellence in the background screening industry) • Earned "Editor's Choice" Distinction by PCMag.com ## Cisive Pros & Cons **What users like:** - Users value the **quick and responsive customer support** from Cisive, ensuring seamless assistance whenever needed. (20 reviews) - Users appreciate the **ease of use** of Cisive, finding the integration and onboarding experience smooth and straightforward. (15 reviews) - Users value Cisive's **excellent customer support** and quick response times, making their experience seamless and reliable. (12 reviews) - Users value the **swift responsiveness** of Cisive's team, ensuring quick and effective support in all inquiries. (10 reviews) - Users find Cisive's **response time exceptional** , receiving quick answers and support whenever needed. (10 reviews) - Integrations (9 reviews) - Product Quality (9 reviews) - Communication (8 reviews) - Features (8 reviews) - Speed (8 reviews) **What users dislike:** - Users note the **slow response times** for results, indicating a need for improved efficiency in processes. (3 reviews) - Users express concerns over **delays in timelines** for results, affecting efficiency and task completion for Cisive. (2 reviews) - Users find Cisive to be **expensive** , yet believe the quality justifies the higher price point. (2 reviews) - Users find a **lack of clarity** in roles and processes with Cisive, which hampers effective task execution. (2 reviews) - Users note the **time limitations** in receiving results from Cisive, affecting the overall efficiency of their operations. (2 reviews) - Unclear Information (2 reviews) - Complexity (1 reviews) - Complex Processes (1 reviews) - Inaccuracy (1 reviews) - Lack of Knowledge (1 reviews) ## Cisive Reviews ### 1. Cisive (Driver iQ) Delivers Faster Turnaround and Better Background Checks **Rating:** 4.5/5.0 stars **Reviewed by:** Dave C. | Director of Recruiting, Enterprise (> 1000 emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Cisive?** The background package we use allows us to hire candidates faster due to the turnaround time. I have used other vendors in the past and find that Cisive (Driver iQ) delivers a better product, faster. **What do you dislike about Cisive?** I have tested Cisive (Driver iQ) against their competitors and have not found one that has made me want to switch. I don't have anything that comes to mind that I dislike! **Recommendations to others considering Cisive:** For others who are looking for a background report vendor my strongest recommendation is to understand what you are ordering. There are a lot of vendors in this space and they don't all offer the same packages. Cisive (Driver iQ) does a great job with customer service and they are very thorough when explaining their products. I have used multiple vendors over the years and Cisive (Driver iQ) has been hands down the best! **What problems is Cisive solving and how is that benefiting you?** Cisive (Driver iQ) delivers quality, cost effective background reports with quick turnaround time that are fully trusted. ### 2. Outstanding Customer Service: Fast, Respectful Support **Rating:** 5.0/5.0 stars **Reviewed by:** Misty S. | Enterprise (> 1000 emp.) **Reviewed Date:** February 04, 2026 **What do you like best about Cisive?** We absolutely LOVE their customer service. They offer an online chat option during weekday business hours, and they are very effective at resolving any issues that come up. The chat feature also lets us upload any necessary documents, and they can provide documents to us directly through the chat as well. Everyone is very nice and always treats you with respect. Reports requested are usually sent back to us instantly. They keep us up to date if there are any issues with reports being returned. Their PRE-Screen report provides a full verification of employment including accident info if the company provides it. This eliminates extra work our processing team has to do when pulling verifications of employment. **What do you dislike about Cisive?** I haven’t had any issues or downsides with using Cisive. If anything does come up, it’s handled efficiently and quickly. **Recommendations to others considering Cisive:** Their products are easy to order, and they arrive quickly. They also have excellent customer service and a great sales team. **What problems is Cisive solving and how is that benefiting you?** They help us ensure that potential drivers meet our hiring guidelines by providing MVRs, PSPs, and pre-screen employment reports. ### 3. Fast, Reliable Background Checks with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Chelsea R. | Director of Driver Recruiting, Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Cisive?** I love that Cisive's entire team, from Business Development to Customer Service, is responsive and works in a timely manner to solve issues, which helps us hire drivers faster and easier. I also appreciate Cisive for providing fast, quality background checks. Setup and use of Cisive was fast and easy! **What do you dislike about Cisive?** Sometimes there are delays with reports, it'd be nice to receive notice of those even if it is via email. **Recommendations to others considering Cisive:** It'll be the easiest switch you'll make. **What problems is Cisive solving and how is that benefiting you?** I use Cisive for fast, quality background checks, helping us hire drivers faster with its responsive customer service. ### 4. Seamless Onboarding with Exceptional Support **Rating:** 4.0/5.0 stars **Reviewed by:** Jeron R. | Driver Recruiting Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Cisive?** The customer support is world-class, with quick responses that usually address issues rapidly. This is incredibly important in our industry. **What do you dislike about Cisive?** Since speed is so vital, it would be nice to get criminal background reports back quicker. However, I don't believe that issue is unique to Driver iQ. **What problems is Cisive solving and how is that benefiting you?** Driver iQ integrates with our applicant tracking system, Tenstreet, which makes our jobs easier so we don't have to use multiple platforms. Their customer support resolves issues quickly, which is crucial in our industry. ### 5. Accurate, Timely Reports with Best-in-Class Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Timothy N. | Enterprise (> 1000 emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Cisive?** Their reports are accurate and are returned in a timely manner. If we have any questions, their customer service is as good as it gets. **What do you dislike about Cisive?** Nothing comes to mind. They've been fantastic to work with. **Recommendations to others considering Cisive:** If you are looking for a consumer report solution, especially in the transportation space, the team at DriveriQ and Cisive are outstanding. **What problems is Cisive solving and how is that benefiting you?** Timely and accurate information on the consumer reports we order including employment history, motor vehicle records and criminal background checks. ### 6. “Trust, Transparency, and the Cisive Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Tifiney R. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2025 **What do you like best about Cisive?** The kindness, character, and trust I have with the Cisive team. **What do you dislike about Cisive?** I would really enjoy handouts with instructions and directions on how to navigate the system. **Recommendations to others considering Cisive:** If your organization is navigating compliance, or onboarding processes, I strongly recommend integrating Cisive into your workflow. Their system is built for precision, speed, and reliability, especially in high-stakes environments where delays aren’t an option. What sets Cisive apart isn’t just their technology, it’s their people. Their support team consistently responds within seconds, offering clear, actionable guidance that helps us meet tight deadlines without compromising quality or compliance. Cisive has become a trusted partner in our operations, and I believe they could bring the same value to yours. **What problems is Cisive solving and how is that benefiting you?** Implementing new programs or systems often comes with a steep learning curve. Questions arise, progress stalls, and looming deadlines can feel overwhelming. That’s where Cisive has made all the difference. When I hit a roadblock, I know I can pick up the phone and, within 60 seconds, connect with someone who’s not only knowledgeable but genuinely eager to help. Their support is immediate, their tone is always kind, and their guidance ensures I stay on track. Cisive doesn’t just offer a service—they offer peace of mind when it matters most. ### 7. Reliable, Responsive, and Always a Step Ahead **Rating:** 5.0/5.0 stars **Reviewed by:** Tim F. | Director of Academic Records (College Registrar), Enterprise (> 1000 emp.) **Reviewed Date:** June 13, 2025 **What do you like best about Cisive?** Working with Cisive has been nothing short of exceptional. From the beginning, their team took the time to understand our needs and ensured we felt supported every step of the way. It’s clear they genuinely care about their clients and the experience we’re providing to our students. Turnaround times have been fantastic, our students have noticed and appreciated the quick processing, which has significantly improved our ability to move them through the pipeline efficiently. The platform itself is intuitive, user-friendly, and easy to navigate, which has made adoption seamless for our team. Overall, Cisive has been a reliable, responsive, and invaluable partner. **What do you dislike about Cisive?** There’s very little to critique. Because of our unique needs, we require more robust reporting than most, and we’ve also hoped for a more unified branding experience across the platform. That said, the Cisive team has been incredibly receptive to feedback and is actively working on improvements in both areas. Their responsiveness gives us confidence that these enhancements are on the horizon. **What problems is Cisive solving and how is that benefiting you?** Cisive is helping us manage clinical compliance and background screening for students in a highly regulated, time-sensitive environment. Their thorough reviews, reliable turnaround times, and attention to detail ensure our students are cleared quickly and accurately, which keeps them on track for clinical placement without delay. ### 8. Exceptional Customer Service Makes All the Difference **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica S. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2025 **What do you like best about Cisive?** What I appreciate most is the people. These days, good customer service is hard to come by, and it's rare to find a company that is genuinely pleasant to work with and doesn't hide behind curt or unfriendly emails. Kyle Wright and his Team are appreciated. **What do you dislike about Cisive?** I haven't come across anything that I need to address for dislikes. **What problems is Cisive solving and how is that benefiting you?** I received prompt and professional assistance in resolving two issues/questions related to documents. The quick response, focused on finding a solution, was extremely helpful for my company, especially since we needed to act fast to qualify candidates. ### 9. Cisive's PreCheck has allowed us to streamline our background screening process. **Rating:** 5.0/5.0 stars **Reviewed by:** Alan B. | Director of Admissions and Financial Aid, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2025 **What do you like best about Cisive?** Cisive's software has been very easy to use. We were pressed for time in implementing their system and they bent over backwards to help us meet our deadlines. We have had an extremely positive experience with Cisive from the very beginning. They are also continually reaching out to see how everything is going and if there is anything they can be doing better. Their commitment to client service has impressed us greatly. We plan to deepen our relationship with them by utilizing other services they offer. **What do you dislike about Cisive?** We have not experienced any downside while working with Cisive. We are a newer customer, but the experience has been great so far. **What problems is Cisive solving and how is that benefiting you?** It has streamlined our process, allowing our employees to save time doing background screenings. We are able to service over 150+ clinical partners utilizing their service. The greatest benefit to us is that it saves us time and money, but it also simplifies the process for our students as well. ### 10. Do NOT hesitate to use Cisive. **Rating:** 5.0/5.0 stars **Reviewed by:** Brooke H. | ASN-RN Instructor, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2025 **What do you like best about Cisive?** We have been using Cisive for many years and will continue to use them for our healthcare student- background, drug screen, and immunization tracker needs. They are quick to respond and assist with any needs, concerns, or questions. Other companies have tried to get us to change but we will not. Cisive customer support is excellent and cannot be matched. Their resources are easy to use and they provide one-on-one instruction if needed. **What do you dislike about Cisive?** I have nothing negative to say- they always provide prompt assistance to solve any problems or issues that may arise. **What problems is Cisive solving and how is that benefiting you?** Cisive is a one stop, on-line resource for our clinical sites who review background checks, drug screen reports, and immunization documents. This allows for a smooth transition from classroom to clinical for instructors and our students. It is also a secure way for our clinical sites to access student information required prior to clinical rotations. ## Cisive Discussions - [How often will I be invoiced?](https://www.g2.com/discussions/intellicorp-billing-4ae11a5c-c9dd-46fb-b822-f4e92d129656) - 1 comment, 1 upvote - [Can I switch from invoice billing to credit card and vice versa?](https://www.g2.com/discussions/intellicorp-billing) - 1 comment, 1 upvote - [What information do I need to run a criminal search on an individual?](https://www.g2.com/discussions/intellicorp-searches-2e556cd4-eb4a-4356-adfa-c2501546ba02) - 1 comment, 1 upvote - [How long does a background check take?](https://www.g2.com/discussions/intellicorp-searches-517c1be4-224f-4353-9e87-69be1b7ed524) - 1 comment, 1 upvote - [What is the difference between a Federal Criminal Search and a Statewide Criminal Search?](https://www.g2.com/discussions/intellicorp-searches-bafdd093-21e8-4e6c-81bd-745c62462b6b) - 1 comment, 1 upvote - [View Cisive pricing details and edition comparison](https://www.g2.com/products/cisive-cisive/reviews/cisive-review-4753755?section=pricing&secure%5Bexpires_at%5D=2026-06-30+08%3A36%3A15+-0500&secure%5Bsession_id%5D=345bec73-0d35-4992-9ff2-bd447d3f373f&secure%5Btoken%5D=b1742503f88dd6354f4ca0bfa9c9a49e3f9cf91cb77bab78e459bd3afca64b57&format=llm_user) ## Cisive Integrations - [Avature](https://www.g2.com/products/avature/reviews) - [DriverReach](https://www.g2.com/products/driverreach/reviews) - [Greenhouse](https://www.g2.com/products/greenhouse/reviews) - [ICIMS](https://www.g2.com/products/icims/reviews) - [Infor HR Service Delivery](https://www.g2.com/products/infor-infor-hr-service-delivery/reviews) - [MD-Staff](https://www.g2.com/products/md-staff/reviews) - [myClinicalExchange by HealthStream](https://www.g2.com/products/myclinicalexchange-by-healthstream/reviews) - [Oracle Cloud](https://www.g2.com/products/oracle-cloud/reviews) - [SambaSafety](https://www.g2.com/products/sambasafety/reviews) - [SAP SuccessFactors HCM](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews) - [symplr Workforce Management Suite](https://www.g2.com/products/symplr-workforce-management-suite/reviews) - [Tenstreet for Carriers](https://www.g2.com/products/tenstreet-for-carriers/reviews) - [TruckRight](https://www.g2.com/products/truckright/reviews) - [Vizient](https://www.g2.com/products/vizient/reviews) - [Workday](https://www.g2.com/products/workday-workday/reviews) ## Cisive Features **Platform Basics** - Interoperability - Performance **Background Check Administration** - Screening and Assessments - Compliance - Dashboard **Drug Testing Administration** - Screening and Assessments - Compliance - Dashboard - Integrations **Platform Content** - Templates - Automated - Reports **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Agentic AI - Onboarding** - Autonomous Task Execution - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform Content** - Forms Library - E-Forms - E-Signature - Background Checks - Offer Letter Approvals - Offer Letter Templates **Platform Data** - Visualization - Platform Search - Alerts and Notifications **Background Check Data** - Real-Time Tracking - Platform Search - Alerts and Notifications **Drug Testing Data** - Real-Time Tracking - Alerts and Notifications **Platform Basics** - Optimization - Interoperability - Performance **Platform Additional Functionality** - Self-Service Portal - Automated Team Introductions - Compliance Training - Automated Onboarding Workflows - Onboarding Notifications **Platform Content** - Automation - File Sharing - Content Library **Background Check Additional Functionality** - Integrations - Mobility - Messaging **Drug Testing Additional Functionality** - Mobility - Payment **Platform Additional Functionality** - Integrations - Identity verification - Fraud detection - Custom branding **Platform Data** - Time-to-Productivity Reporting - Onboarding Process Reporting - Visualization **Platform Data** - Visualization - Security and Compliance - Alerts and Notifications - GDPR Compliant **Generative AI** - AI Text Summarization **AI Insight Check - Background Check** - Insight Check **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards **Recruiting and Onboarding** - Onboarding **AI Investigation and Verification - Background Check** - Verification ## Top Cisive Alternatives - [Checkr](https://www.g2.com/products/checkr/reviews) - 4.5/5.0 (389 reviews) - [VICTIG Background Checks](https://www.g2.com/products/victig-background-checks/reviews) - 4.7/5.0 (506 reviews) - [GoodHire (a Checkr company)](https://www.g2.com/products/goodhire-a-checkr-company/reviews) - 4.6/5.0 (270 reviews)