# CisionOne Reviews **Vendor:** Cision **Category:** [Media Monitoring Software](https://www.g2.com/categories/media-monitoring) **Average Rating:** 3.9/5.0 **Total Reviews:** 1,317 ## About CisionOne CisionOne is an AI-powered platform tailored to meet the specific needs of PR agencies and departments, encompassing media monitoring and outreach, analytics, media and influencer targeting, and social listening capabilities. An industry-leading tool for finding and connecting with the right journalists, market experts, and relevant media influencers. Track mentions of your brand, enhance media outreach, and instantly summarize coverage with authentic AI implementation. Measure the effectiveness of your PR campaigns through comprehensive analytics, analyze trends in media coverage, and use data insights to guide future PR decisions. Built for PR professionals, CisionOne transforms how you work with AI assistance across desktop, tablet, and mobile. ## CisionOne Pros & Cons **What users like:** - Users appreciate the **ease of use** of CisionOne, highlighting its simple setup and effective search functionality. (69 reviews) - Users find CisionOne's team to be **very responsive and helpful** , enhancing their overall experience with the platform. (40 reviews) - Users appreciate the **intuitive media monitoring** of CisionOne, making coverage tracking and reporting effortless. (39 reviews) - Users value the **coverage quality** of CisionOne, enjoying efficient media tracking and effective organization of insights. (36 reviews) - Users appreciate the **intuitive media monitoring feature** of CisionOne, enhancing their ability to manage communications effectively. (33 reviews) - Coverage (31 reviews) - Monitoring (26 reviews) - Reporting (24 reviews) - Users appreciate the **helpful customer support** and effective onboarding experience with CisionOne, ensuring smooth usage. (22 reviews) - Users appreciate the **intuitive user interface** of CisionOne, which simplifies monitoring and reporting tasks. (22 reviews) **What users dislike:** - Users report **data inaccuracy** with CisionOne, indicating missed coverage and skewed reporting affecting their experience. (37 reviews) - Users find CisionOne's interface **not intuitive** , making navigation and information retrieval a frustrating experience. (28 reviews) - Users experience a **challenging learning curve** with CisionOne, making it tough for newcomers to navigate its features. (26 reviews) - Users experience **incomplete media coverage** , noting missed mentions and difficulties with reporting and search functionality. (25 reviews) - Users are frustrated by **inaccurate media mentions** and the manual process to manage articles on CisionOne. (25 reviews) - Inaccuracy (20 reviews) - Limited Features (20 reviews) - Users are frustrated with the **poor search functionality** , finding it lacking basic features and missing key articles. (20 reviews) - Limited Coverage (19 reviews) - Search Functionality (19 reviews) ## CisionOne Reviews ### 1. Reliable PR Tool with Great Mention Streams and Support **Rating:** 3.5/5.0 stars **Reviewed by:** Harriet M. | PR and Social Media Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about CisionOne?** I like the mention streams and find the daily alerts very helpful. It monitors data across various platforms and provides detailed insights. The weekly reports look good and aid the client in having better oversight of their brand. I find the media outreach and journalist database helpful as a PR expert, though it's not always up-to-date. The customer service support has been good in my experience, and I like that I can see all mention streams across my entire team. Additionally, the graphs and data overview page is really useful. The mention streams are great. **What do you dislike about CisionOne?** The contacts aren't always up to date, which I've frequently run into. It completely misses coverage a lot of the time, and I don't like that the links generated are preceded with Cision, as they don't export to Coverage Book well that way. **What problems is CisionOne solving and how is that benefiting you?** CisionOne helps monitor client coverage, create reports, and manage journalist outreach by finding global contacts. I like the mention streams, detailed data monitoring, and the journalist database. It provides good oversight for clients and has useful customer support. ### 2. Cision Makes Global Journalist Outreach Easy—Ideal for Niche Media Targeting **Rating:** 4.5/5.0 stars **Reviewed by:** Ben P. | Head of PR, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about CisionOne?** I find the outreach function the most appealing feature as I'm able to identify journalists across multiple countries with ease. We work in a niche sector and Cision has been by the far the best in terms of seeking out specialist publications and media outlets. I particularly like being able to identify journalists that are talking about a key subject and using this to target new opportunities. **What do you dislike about CisionOne?** I sometimes find it difficult to capture all of the coverage and/or filter out irrelevant coverage in the monitoring function. Social Listening has also been difficult to use and the only search I've managed to create involved assistance from the Cision team. This still doesn't really work and misses a lot of mentions. Outreach searches can also be frustrating at times as some filters seem to cut out a lot more than expected and they can sometimes apply in new searches too. Appreciate that may be user error though! **What problems is CisionOne solving and how is that benefiting you?** CisionOne provides massive time savings and alos provides hugely valuable insights into not only how our clients' brands are performing but also in how they compare to key competitors. In terms of my day to day, being able to quickly build lists of journalists and then submit directly to them makes huge time savings. Cision's database also seems to be the most comprehensive on the market and I suspect 90% of the media we want to talk too is on the database, meaning I don;t have to spend time adding lots of private contacts from this niche sector. The ability to track competitors is also extremely valuable and this is enabling us to improve performance for ourselves as well as clients by understanding what they are doing and tracking key trends. **Official Response from Michalea Enmark:** > Hi Ben, Appreciate you taking the time to leave such a detailed review. It’s great to see that CisionOne helps you save time while providing valuable insights into how your clients’ brands are performing and comparing to competitors. You also highlighted some challenges with capturing coverage, filtering results, and using social listening, and this has been raised internally. If you haven’t already, I’d suggest connecting with your Cision team, who would be happy to review your setup with you. Thanks again for your input. ### 3. Comprehensive Media Monitoring with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Izzy G. | Research & Communications Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2026 **What do you like best about CisionOne?** I really like the breadth of channels that CisionOne covers, as it’s rare that coverage isn’t picked up, even in niche outlets. The reporting functions are also great, allowing us to offer a comprehensive picture of our media ROI to clients. I appreciate the way we can combine instant insights with mention reports to evaluate coverage. The instant insights help us quantify the value of our coverage with metrics like Reach, AVE, and SoV and show the quality of coverage through a list of top outlets and journalists. Additionally, the benchmarking feature is useful for demonstrating month-to-month improvements. **What do you dislike about CisionOne?** The way mention streams are structured can make it difficult to compare between clients. Also, the customer service hasn't been great since being transferred to an account manager. He's taken days to reply and hasn't been particularly helpful. **What problems is CisionOne solving and how is that benefiting you?** We use CisionOne on an almost daily basis to help us keep track of media coverage for clients and evaluate its impact. Its breadth of channel coverage and reporting functions let us offer a comprehensive picture of media ROI. Instant insights quantify our coverage's value, show quality, and benchmark improvements. We find the functionality very strong and seamless: it's easy to use, even for beginners. We don't currently use any integrations with CisionOne, but I have previously used the Google Analytics integration and found it fairly easy to set up - I did run into a few challenges but between the support documentation and the AI support chatbot, I was easily able to overcome these. ### 4. Good, Compared to Other Options Out There **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about CisionOne?** I like how quickly CisionOne lets me build a list and send emails directly through the platform, which is really convenient. The initial setup was also very easy, and it made getting started with the software feel straightforward. I also don't run into too many glitches which is nice compared to other platforms that we've tried. **What do you dislike about CisionOne?** I really don’t like how difficult it is to remove people from a list in the CisionOne system compared to the legacy system. On top of that, trying to see who opened an email and read it, and then build or use a list from that information, is not as straight forward. There are a few major differences in the Legacy Platform vs. Cision One, but honestly, it's relatively easy to use and there aren't very many good / comparable options out there. **What problems is CisionOne solving and how is that benefiting you?** CisionOne helps send emails to multiple reporters in a specific beat and find profiles and outlet numbers. ### 5. Visually Engaging Insights That Make Media Outreach and Reporting A Breeze **Rating:** 4.0/5.0 stars **Reviewed by:** Emily H. | Junior PR Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2026 **What do you like best about CisionOne?** All information on the system is presented in a visually engaging, comprehensive way, from clippings to data insights. This means pulling reports and coverage updates is admin-light - I can get what I need, when I need it, and quickly. Having taken on the outreach element of PR in-house fairly recently, Cision made this process a lot less stressful during a time when I had taken on a lot more responsibility. I particularly love the new feature of suggested journalists to add to media lists, saving you the trouble of having to find them yourself. I also find the support at Cision fantastic - in particular our account manager, who is always quick to come back to us on any queries we may have, and update us on the latest software enhancements. **What do you dislike about CisionOne?** I find it quite difficult to understand the Boolean search aspect of the system. This is more likely user error, but I do feel as if you have to be fairly proficient in code to understand this concept and create search queries for coverage that are more niche/specific. For example - it would be beneficial if I had a quick, easy way to pull out how much share of voice our business had for key terms, such as remortgage, first time buyer, etc, that I could present to senior stakeholders. I have tried unsuccessfully to do this several times myself, and I have still yet to get this right. If there is a quick fix to do this, please let me know! **What problems is CisionOne solving and how is that benefiting you?** Cision saves significant time trawling the internet for media coverage, and crunching the numbers when it comes to pulling reports. It's also been a great way to deep dive into competitor analysis, as we've been able to refine our PR strategy and enhance our share of voice accordingly. Using this function, in H1 2025, we were able to exceed our competitors' share of voice to become the dominant voice in our industry: 32%, the first time this has been done within the business. **Official Response from Michalea Enmark:** > Hi Emily, Thank you for such a comprehensive review. It’s great to hear how the visual reporting, coverage insights, and competitor analysis are supporting your strategy, especially achieving a 32% share of voice and becoming the leading voice in your industry. It’s also good to know the suggested journalists feature and your account manager’s support have helped streamline your outreach efforts. We appreciate your candid comments on Boolean searches and pulling share of voice for specific terms. I’ve connected with your account manager, who will be reaching out to review your current setup and discuss your share of voice reporting needs. Thank you for taking the time to leave such detailed feedback. ### 6. User-Friendly with Great Reporting Features **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about CisionOne?** I use CisionOne for client media monitoring and reporting after a PR push. It generally gives me all-in-one access to media hits I garner on behalf of clients, as well as metrics to demonstrate the value we add through PR tactics. I find it generally user-friendly and it's easy to find what I need. The dashboard creation is easy and allows me to come up with data to share. Being able to easily compile reports through the dashboard for clients makes my job quicker and keeps that info at my fingertips. The initial setup was quite simple, and CisionOne's team did a great job helping us get set up. **What do you dislike about CisionOne?** Cision seems to struggle with some Canadian media hits. It's been inconsistent with smaller publications but occasionally larger ones like CTV. These should be easily picked up by media monitoring. **What problems is CisionOne solving and how is that benefiting you?** CisionOne gives me all-in-one access to media hits and metrics, making it easy to demonstrate PR value. The user-friendly dashboards help compile reports quickly, keeping vital information at my fingertips. **Official Response from Michalea Enmark:** > Hi there, Thank you for taking the time to leave such a detailed review. It’s great to hear that CisionOne supports your client reporting and makes it easy to compile dashboards and demonstrate the value of your PR work. Sorry to hear about the challenges you’re experiencing tracking Canadian coverage. We’ve flagged this to our team to look into, but we recommend if you haven’t already, to contact our support team who can investigate the missing content further. Thanks for sharing this. ### 7. Powerful tagging & media outreach, but needs smarter filtering and permanent archiving **Rating:** 3.5/5.0 stars **Reviewed by:** Jen B. | Strategic Communications Coordinator , Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2026 **What do you like best about CisionOne?** I really appreciate the ability to tag mentions, delete mentions that don't apply to us from our stream, and run dated searches by mentions, tags, and more. I also really appreciate the ability to send media releases and pitches inside Cision One and receive data on open rates. I really enjoy the media database and the ability to look up potential media contacts to reach out to. Overall the package works well. **What do you dislike about CisionOne?** One frustration point for me is that part of our organization's name is very common and often filters in other news that I have to manually remove. It would be nice to be able to further filter our searches without risking the loss of actual news coverage. i also wish everything permanently archived, such as news videos that were segments on our organization without having to go in and clip and save them and that our media mentions remained years later, even if the links are no longer valid. **What problems is CisionOne solving and how is that benefiting you?** Media monitoring, being aware of regional and national coverage relating to our organization. Additionally, the ability to search a journalist database based on what people cover is fantastic as well as the ability to keep track of media pitches and media releases sent out and their open rates. **Official Response from Michalea Enmark:** > Hi Jen, We appreciate you outlining both the strengths and the areas where you’d like to see improvements. Happy to see that access to our media database and outreach tools have been working together to support your monitoring and pitching efforts. We've flagged the points you’ve made around refining searches when your organization’s name brings in unrelated coverage, as well as longer-term access to certain mentions to our product team to continuously improve the monitoring experience for customers. Separately, your account team can also review your current search structure with you to explore ways to better narrow results. Thank you for taking the time to share your perspective. ### 8. Customizable Insights, Needs Improved Streamlining **Rating:** 4.0/5.0 stars **Reviewed by:** Janey Y. | Content Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about CisionOne?** I like that with CisionOne, we can get as granular or as big picture as we want, thanks to the customization. I appreciate the use of booleans which allows us to create custom regions to see who is mentioning us and where. Setting up CisionOne for social mentions was fairly easy for us, even though we deal with a large number of separate entities. **What do you dislike about CisionOne?** The booleans are kind of clunky, it'd be better to have a more streamlined customization process. Also, shared streams are great but we wish we could have shared spaces (like Google Drive folders). It was difficult to input large quantities of mentions because we have 300 separate entities. **What problems is CisionOne solving and how is that benefiting you?** I use CisionOne to monitor social streams, understand brand reputation, and customize regional insights with booleans for accurate mentions tracking. ### 9. Insightful Media Monitoring with Minor AVE Issues **Rating:** 3.5/5.0 stars **Reviewed by:** Cassie M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about CisionOne?** I really like the instant insights feature in CisionOne. I use it to pull quick insights like AVE and reach to add to my media reports. The initial setup was pretty easy, especially with the help of our account lead, and having prior experience with Cision was beneficial. **What do you dislike about CisionOne?** Sometimes I find the AVE is not accurate! I get like $6 or $32 AVE for a media hit I know is worth more. I can't, because Cision always tells me that their AVE is pulled from a third party and there is nothing they can do. **What problems is CisionOne solving and how is that benefiting you?** I use CisionOne for media monitoring at my PR agency. It lets us search for journalists and create meaningful reports for clients. The instant insights feature is great for pulling quick insights like AVE and reach to add to my media reports. **Official Response from Michalea Enmark:** > Hi Cassie, Thank you for your review. It’s great to hear that Instant Insights supports your reporting and helps you quickly pull key metrics. We appreciate you share the concerns around AVE accuracy, and this has been flagged internally for further review. If you haven’t already done so, please share the links to the source you’re referring to in your review for our team to investigate further with the publisher. We appreciate you sharing your thoughts. ### 10. Streamlined Journalist Outreach with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Emily C. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about CisionOne?** I like the amount of information available when you export a list. I also like that you can organize your workspace and customize visibility among team members. This helps our team ensure we're not reaching out to the same person more than once unless we intend to, and it makes sharing successful leads with each other easy. **What do you dislike about CisionOne?** I don't like the recent updates where you have to click into a reporter's profile to find basic information such as when they last published an article. **What problems is CisionOne solving and how is that benefiting you?** CisionOne helps my team with digital PR outreach by providing the best up-to-date contact information for journalists and sourcing them by topic and location. It allows us to export detailed lists, organize workspaces, customize visibility, avoid duplicate contacts, and share successful leads easily. ## CisionOne Discussions - [What is Help a Reporter Out used for?](https://www.g2.com/discussions/what-is-help-a-reporter-out-used-for) - 1 comment, 1 upvote - [Do you think the addition of a checkbox or bulleted list](https://www.g2.com/discussions/24605-do-you-think-the-addition-of-a-checkbox-or-bulleted-list) - 2 comments, 1 upvote - [Browser Support](https://www.g2.com/discussions/browser-support-bec4244d-7f06-4c59-ae92-38018bd66461) - 1 comment, 1 upvote - [Social Content](https://www.g2.com/discussions/social-content) - 1 comment, 1 upvote - [Audience Insights](https://www.g2.com/discussions/how-are-audience-insights-determined) - 1 comment, 1 upvote - [View CisionOne pricing details and edition comparison](https://www.g2.com/products/cisionone/reviews/cisionone-review-3373359?section=pricing&secure%5Bexpires_at%5D=2026-05-07+01%3A12%3A17+-0500&secure%5Bsession_id%5D=8bb8c678-e059-4503-bf4b-e5ace2d05a5e&secure%5Btoken%5D=ec99cd2a1d811bf16426d36c9d675633b010c0d347f387d3e2e4228233053c55&format=llm_user) ## CisionOne Integrations - [Feedly News Reader](https://www.g2.com/products/feedly-news-reader/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Meltwater](https://www.g2.com/products/meltwater/reviews) - [PR Newswire](https://www.g2.com/products/pr-newswire/reviews) ## CisionOne Features **Social Analytics** - Competitor Analysis - Follower Analysis - Post Performance - Attribution - Hashtag Analytics - Sentiment Analysis **Contact Management** - Media Database - Record Management - Relationship Management - Segmentation **Media Channels** - Broadcast Media - Print Media - Online Media **Monitoring & Listening** - Social Measurement - Influencer Identification - Brand Monitoring - Keyword Tracking - Trend Analysis - Competitor Analysis **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Social Media Listening Tools** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Reports & Dashboards** - Report Customizability - Report Exporting - Scalability **Database** - Media Database - Contact/Campaign Management - Newsroom **PR Management** - Communications - Campaign Management - Engagement Tracking - PR Analytics **Geographic Coverage** - Local Media - National Media - International Media **Data Management & Analysis** - Sentiment Analysis - Social Reporting - Alerts and Notifications - Advanced Data Filtering **Agentic AI - Regulatory Change Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Outreach** - Media Distribution - PR Planner - Social Media Services **Workflow Automation** - Pitching - Campaign Scheduling **Reporting** - Keyword Targeting - Custom Feeds and Alerts - Custom Reports - Dashboards **Agentic AI - Media Monitoring** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Social Media Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Reporting** - Monitoring - Impact Measurement **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Media and Influencer Targeting** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **User Rights/Roles** - Team Collaboration ## Top CisionOne Alternatives - [Onclusive](https://www.g2.com/products/onclusive/reviews) - 4.3/5.0 (203 reviews) - [Meltwater](https://www.g2.com/products/meltwater/reviews) - 4.1/5.0 (2,559 reviews) - [Muck Rack](https://www.g2.com/products/muck-rack/reviews) - 4.5/5.0 (404 reviews)