--- title: CisionOne Reviews meta_title: 'CisionOne Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1334 reviews by the users' company size, role or industry to find out how CisionOne works for a business like yours. aggregate_rating: rating_value: 3.9 review_count: 1334 scale: '5' date_modified: '2026-07-04' parent_category: name: Public Relations (PR) url: https://www.g2.com/categories/public-relations-pr --- # CisionOne Reviews **Vendor:** Cision **Category:** [Media Monitoring Software](https://www.g2.com/categories/media-monitoring) **Average Rating:** 3.9/5.0 **Total Reviews:** 1,334 ## About CisionOne CisionOne is an AI-powered platform tailored to meet the specific needs of PR agencies and departments, encompassing media monitoring and outreach, analytics, media and influencer targeting, and social listening capabilities. An industry-leading tool for finding and connecting with the right journalists, market experts, and relevant media influencers. Track mentions of your brand, enhance media outreach, and instantly summarize coverage with authentic AI implementation. Measure the effectiveness of your PR campaigns through comprehensive analytics, analyze trends in media coverage, and use data insights to guide future PR decisions. Built for PR professionals, CisionOne transforms how you work with AI assistance across desktop, tablet, and mobile. ## CisionOne Pros & Cons **What users like:** - Users find CisionOne to have a **user-friendly interface** , making it simple to manage and navigate for media outreach. (69 reviews) - Users value the **simplicity and effectiveness** of CisionOne's media monitoring and tagging features for coverage analysis. (40 reviews) - Users appreciate the **efficiency of media monitoring** , simplifying coverage tracking and enhancing media engagement overall. (39 reviews) - Users value the **excellent coverage quality** of CisionOne, making media tracking and reporting effortless and effective. (36 reviews) - Users value the **robust reporting and AI summaries** in CisionOne, enhancing campaign performance tracking and media management. (32 reviews) - Coverage (31 reviews) - Monitoring (26 reviews) - Reporting (24 reviews) - Users appreciate the **helpful customer support** and effective onboarding experience with CisionOne, ensuring smooth usage. (22 reviews) - Users appreciate the **intuitive user interface** of CisionOne, which simplifies monitoring and reporting tasks. (22 reviews) **What users dislike:** - Users often experience **data inaccuracy** with CisionOne, facing issues with irrelevant coverage and missing contacts. (37 reviews) - Users find CisionOne **not intuitive** due to a steep learning curve and challenges with the interface and functionality. (27 reviews) - Users find the **learning curve steep** , making it challenging to navigate CisionOne's features effectively. (26 reviews) - Users face **incomplete media coverage** with CisionOne, often missing key articles and irrelevant content appearing instead. (25 reviews) - Users find that CisionOne often misses **key articles and alerts** , leading to the need for manual searches and oversight. (25 reviews) - Inaccuracy (20 reviews) - Limited Features (20 reviews) - Users are frustrated with the **poor search functionality** , finding it lacking basic features and missing key articles. (20 reviews) - Limited Coverage (19 reviews) - Search Functionality (19 reviews) ## CisionOne Reviews ### 1. Powerful Media Monitoring and Reporting with a Great Journalist Database **Rating:** 4.5/5.0 stars **Reviewed by:** Julia M. | Public Relations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2026 **What do you like best about CisionOne?** We use the media monitoring function the most, and it is very helpful for daily news monitoring especially with the audience size and article sentiments that are included with each news mention. We also use the reporting function on a monthly basis, and I love that I can set up a dashboard and easily go back to it each month to pull the data I need. The database of journalists and outlet contacts/ information is also VERY helpful for finding outreach targets. Overall, this tool does a lot for me and my team! **What do you dislike about CisionOne?** There are some small glitches and limitations. For example, when searching for an outlet's UVM, there are no commas in the numbers as listed. I know it sounds silly, but it takes me an extra minute to make sure I'm reporting the correct number because I have to parse out if it's in the thousands, millions, etc. I also find it limiting that you can't create a news mentions report outside of the email report function. I would like to be able to create it as a PDF, and I wish the formatting wasn't so set in stone. It would be nice to be able to customize the look and structure of it. We basically have to create our own clips report manually because this platform is lacking in that functionality. **What problems is CisionOne solving and how is that benefiting you?** Finding targeted and relevant media contacts is very difficult without a proper database, so this is very helpful to us. It also makes overall monitoring and reporting so easy with its automations. ### 2. Reliable PR Tool with Great Mention Streams and Support **Rating:** 3.5/5.0 stars **Reviewed by:** Harriet M. | PR and Social Media Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about CisionOne?** I like the mention streams and find the daily alerts very helpful. It monitors data across various platforms and provides detailed insights. The weekly reports look good and aid the client in having better oversight of their brand. I find the media outreach and journalist database helpful as a PR expert, though it's not always up-to-date. The customer service support has been good in my experience, and I like that I can see all mention streams across my entire team. Additionally, the graphs and data overview page is really useful. The mention streams are great. **What do you dislike about CisionOne?** The contacts aren't always up to date, which I've frequently run into. It completely misses coverage a lot of the time, and I don't like that the links generated are preceded with Cision, as they don't export to Coverage Book well that way. **What problems is CisionOne solving and how is that benefiting you?** CisionOne helps monitor client coverage, create reports, and manage journalist outreach by finding global contacts. I like the mention streams, detailed data monitoring, and the journalist database. It provides good oversight for clients and has useful customer support. **Official Response from Michalea Enmark:** > Hi Harriet, Thanks for sharing your feedback. It’s great to know that mention streams, alerts, reporting, and our customer support have been valuable in helping you monitor coverage and support your clients. We also appreciate you calling out the challenges you’ve experienced around contact accuracy, missed coverage, and link formatting, and we’ve shared this internally with the appropriate teams. If you run into any challenges in the future, please share them with your account team if you aren’t already doing so. Thank you for taking the time to leave such a detailed review. ### 3. Cision Makes Global Journalist Outreach Easy—Ideal for Niche Media Targeting **Rating:** 4.5/5.0 stars **Reviewed by:** Ben P. | Head of PR, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about CisionOne?** I find the outreach function the most appealing feature as I'm able to identify journalists across multiple countries with ease. We work in a niche sector and Cision has been by the far the best in terms of seeking out specialist publications and media outlets. I particularly like being able to identify journalists that are talking about a key subject and using this to target new opportunities. **What do you dislike about CisionOne?** I sometimes find it difficult to capture all of the coverage and/or filter out irrelevant coverage in the monitoring function. Social Listening has also been difficult to use and the only search I've managed to create involved assistance from the Cision team. This still doesn't really work and misses a lot of mentions. Outreach searches can also be frustrating at times as some filters seem to cut out a lot more than expected and they can sometimes apply in new searches too. Appreciate that may be user error though! **What problems is CisionOne solving and how is that benefiting you?** CisionOne provides massive time savings and alos provides hugely valuable insights into not only how our clients' brands are performing but also in how they compare to key competitors. In terms of my day to day, being able to quickly build lists of journalists and then submit directly to them makes huge time savings. Cision's database also seems to be the most comprehensive on the market and I suspect 90% of the media we want to talk too is on the database, meaning I don;t have to spend time adding lots of private contacts from this niche sector. The ability to track competitors is also extremely valuable and this is enabling us to improve performance for ourselves as well as clients by understanding what they are doing and tracking key trends. **Official Response from Michalea Enmark:** > Hi Ben, Appreciate you taking the time to leave such a detailed review. It’s great to see that CisionOne helps you save time while providing valuable insights into how your clients’ brands are performing and comparing to competitors. You also highlighted some challenges with capturing coverage, filtering results, and using social listening, and this has been raised internally. If you haven’t already, I’d suggest connecting with your Cision team, who would be happy to review your setup with you. Thanks again for your input. ### 4. Robust Mention Tracking with Analytics and Metrics **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2026 **What do you like best about CisionOne?** Cision is overall, extremely, effective in its analytics and overall performance. It picks up mentions pretty seamlessly and provides robust metrics in order to communicate the impact of our work to senior stakeholders. I find the interface intuitive and the support team is responsive, in a sometimes extraordinarily timely fashion. Compared to our previous monitoring provider, it's far more economic. **What do you dislike about CisionOne?** There are a few bits of the system that aren't completely intuitive but they're mainly small. Sometimes the content analysis like sentiment tracking can be a bit off and sometimes I find that when coverage is paywalled it's hard to add coverage to your mention streams yourself rather than having to contact the support team. **What problems is CisionOne solving and how is that benefiting you?** CisionOne aids us in effectively tracking important topics related to our work. For example, if there are changes in the Greenhouse Gas Protocol and that is covered by journalists, it gives us a holistic view as to the impact of the changes and allows us to prepare reactive statements relating to our work. When we were struggling with our previous provider, we simply weren't getting a formal platform, and associated analysis, picking up the scope of our work. We can now effectively communicate the scale and impact of our work. ### 5. Comprehensive Media Monitoring with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Izzy G. | Research & Communications Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2026 **What do you like best about CisionOne?** I really like the breadth of channels that CisionOne covers, as it’s rare that coverage isn’t picked up, even in niche outlets. The reporting functions are also great, allowing us to offer a comprehensive picture of our media ROI to clients. I appreciate the way we can combine instant insights with mention reports to evaluate coverage. The instant insights help us quantify the value of our coverage with metrics like Reach, AVE, and SoV and show the quality of coverage through a list of top outlets and journalists. Additionally, the benchmarking feature is useful for demonstrating month-to-month improvements. **What do you dislike about CisionOne?** The way mention streams are structured can make it difficult to compare between clients. Also, the customer service hasn't been great since being transferred to an account manager. He's taken days to reply and hasn't been particularly helpful. **What problems is CisionOne solving and how is that benefiting you?** We use CisionOne on an almost daily basis to help us keep track of media coverage for clients and evaluate its impact. Its breadth of channel coverage and reporting functions let us offer a comprehensive picture of media ROI. Instant insights quantify our coverage's value, show quality, and benchmark improvements. We find the functionality very strong and seamless: it's easy to use, even for beginners. We don't currently use any integrations with CisionOne, but I have previously used the Google Analytics integration and found it fairly easy to set up - I did run into a few challenges but between the support documentation and the AI support chatbot, I was easily able to overcome these. **Official Response from Michalea Enmark:** > Hi Izzy, Thank you for taking the time to leave such a detailed review. We're pleased to see CisionOne has been supporting your day-to-day media monitoring and is helping you demonstrate media ROI through reporting, benchmarking, and Instant Insights. We’re very disappointed to hear about your recent support experience, as well as the challenges you’ve encountered with mention stream structures. We’ve flagged this to our team and recommend you share your concerns directly with the team if you haven’t already done so. Appreciate your feedback. ### 6. Revised Mention Streams Make Media Monitoring Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2026 **What do you like best about CisionOne?** The revised mention streams and the ability to categorize them to focus on capturing various media mentions & topics. The ability to tag mentions is also very helpful when bucketing media mentions into defined buckets. **What do you dislike about CisionOne?** When ordering and clipping broadcast mentions the previous generation of Cision would generate a lasting archived web link. Now the links are stored in the media section and found using the tag features. It was easier to have the archived link saved elsewhere for ease of accessing older broadcast media coverage. **What problems is CisionOne solving and how is that benefiting you?** It solves many of the UI and organization issues we had with the previous generation. The new mention streams also categorize multiple mentions under 1 single coverage hit, versus before where each mention would be listed individually, creating a lot of repetitive hits you would have to filter through. ### 7. Good, Compared to Other Options Out There **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about CisionOne?** I like how quickly CisionOne lets me build a list and send emails directly through the platform, which is really convenient. The initial setup was also very easy, and it made getting started with the software feel straightforward. I also don't run into too many glitches which is nice compared to other platforms that we've tried. **What do you dislike about CisionOne?** I really don’t like how difficult it is to remove people from a list in the CisionOne system compared to the legacy system. On top of that, trying to see who opened an email and read it, and then build or use a list from that information, is not as straight forward. There are a few major differences in the Legacy Platform vs. Cision One, but honestly, it's relatively easy to use and there aren't very many good / comparable options out there. **What problems is CisionOne solving and how is that benefiting you?** CisionOne helps send emails to multiple reporters in a specific beat and find profiles and outlet numbers. **Official Response from Michalea Enmark:** > Hi there, Thank you for taking the time to leave such a detailed review. It’s great to know that CisionOne helps streamline list building and outreach, and that getting started with the platform felt straightforward. You also highlighted some differences compared to the legacy platform around list management and email engagement visibility, and we’ve shared this with the relevant team at Cision. Thanks again for your feedback. ### 8. User-friendly media monitoring and engagement platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Public Policy | Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about CisionOne?** Ease of use compared to competing platforms. The layout is intuitive and everything loads quickly. It takes fewer steps to get to the same result. Cost is high, but less than biggest competitor. Good reporter search functionality. **What do you dislike about CisionOne?** It would be nice to have more robust social media reporting, but you can get that if your contract includes Brandwatch. Customer support portal is slow to respond and unhelpful, so I work through my customer success manager usually. **What problems is CisionOne solving and how is that benefiting you?** Allows our organization to receive instant alerts about media mentions and quantify how often people are mentioning us in a given timeframe -- including TV, radio, and podcasts. Keeps our media lists up-to-date so that we don't have to do that manually. **Official Response from Michalea Enmark:** > Hi there, Thank you for taking the time to share your feedback. It’s helpful to hear that the layout feels intuitive and that you’re able to reach the information you need with fewer steps. Fast access and streamlined navigation can make a real difference in day-to-day monitoring. You also noted the need for stronger social reporting. We’ve shared this feedback with our product team. We appreciate you leaving your review. ### 9. Visually Engaging Insights That Make Media Outreach and Reporting A Breeze **Rating:** 4.0/5.0 stars **Reviewed by:** Emily H. | Junior PR Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2026 **What do you like best about CisionOne?** All information on the system is presented in a visually engaging, comprehensive way, from clippings to data insights. This means pulling reports and coverage updates is admin-light - I can get what I need, when I need it, and quickly. Having taken on the outreach element of PR in-house fairly recently, Cision made this process a lot less stressful during a time when I had taken on a lot more responsibility. I particularly love the new feature of suggested journalists to add to media lists, saving you the trouble of having to find them yourself. I also find the support at Cision fantastic - in particular our account manager, who is always quick to come back to us on any queries we may have, and update us on the latest software enhancements. **What do you dislike about CisionOne?** I find it quite difficult to understand the Boolean search aspect of the system. This is more likely user error, but I do feel as if you have to be fairly proficient in code to understand this concept and create search queries for coverage that are more niche/specific. For example - it would be beneficial if I had a quick, easy way to pull out how much share of voice our business had for key terms, such as remortgage, first time buyer, etc, that I could present to senior stakeholders. I have tried unsuccessfully to do this several times myself, and I have still yet to get this right. If there is a quick fix to do this, please let me know! **What problems is CisionOne solving and how is that benefiting you?** Cision saves significant time trawling the internet for media coverage, and crunching the numbers when it comes to pulling reports. It's also been a great way to deep dive into competitor analysis, as we've been able to refine our PR strategy and enhance our share of voice accordingly. Using this function, in H1 2025, we were able to exceed our competitors' share of voice to become the dominant voice in our industry: 32%, the first time this has been done within the business. **Official Response from Michalea Enmark:** > Hi Emily, Thank you for such a comprehensive review. It’s great to hear how the visual reporting, coverage insights, and competitor analysis are supporting your strategy, especially achieving a 32% share of voice and becoming the leading voice in your industry. It’s also good to know the suggested journalists feature and your account manager’s support have helped streamline your outreach efforts. We appreciate your candid comments on Boolean searches and pulling share of voice for specific terms. I’ve connected with your account manager, who will be reaching out to review your current setup and discuss your share of voice reporting needs. Thank you for taking the time to leave such detailed feedback. ### 10. User-Friendly with Great Reporting Features **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about CisionOne?** I use CisionOne for client media monitoring and reporting after a PR push. It generally gives me all-in-one access to media hits I garner on behalf of clients, as well as metrics to demonstrate the value we add through PR tactics. I find it generally user-friendly and it's easy to find what I need. The dashboard creation is easy and allows me to come up with data to share. Being able to easily compile reports through the dashboard for clients makes my job quicker and keeps that info at my fingertips. The initial setup was quite simple, and CisionOne's team did a great job helping us get set up. **What do you dislike about CisionOne?** Cision seems to struggle with some Canadian media hits. It's been inconsistent with smaller publications but occasionally larger ones like CTV. These should be easily picked up by media monitoring. **What problems is CisionOne solving and how is that benefiting you?** CisionOne gives me all-in-one access to media hits and metrics, making it easy to demonstrate PR value. The user-friendly dashboards help compile reports quickly, keeping vital information at my fingertips. **Official Response from Michalea Enmark:** > Hi there, Thank you for taking the time to leave such a detailed review. It’s great to hear that CisionOne supports your client reporting and makes it easy to compile dashboards and demonstrate the value of your PR work. Sorry to hear about the challenges you’re experiencing tracking Canadian coverage. We’ve flagged this to our team to look into, but we recommend if you haven’t already, to contact our support team who can investigate the missing content further. Thanks for sharing this. ### 11. Powerful tagging & media outreach, but needs smarter filtering and permanent archiving **Rating:** 3.5/5.0 stars **Reviewed by:** Jen B. | Strategic Communications Coordinator , Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2026 **What do you like best about CisionOne?** I really appreciate the ability to tag mentions, delete mentions that don't apply to us from our stream, and run dated searches by mentions, tags, and more. I also really appreciate the ability to send media releases and pitches inside Cision One and receive data on open rates. I really enjoy the media database and the ability to look up potential media contacts to reach out to. Overall the package works well. **What do you dislike about CisionOne?** One frustration point for me is that part of our organization's name is very common and often filters in other news that I have to manually remove. It would be nice to be able to further filter our searches without risking the loss of actual news coverage. i also wish everything permanently archived, such as news videos that were segments on our organization without having to go in and clip and save them and that our media mentions remained years later, even if the links are no longer valid. **What problems is CisionOne solving and how is that benefiting you?** Media monitoring, being aware of regional and national coverage relating to our organization. Additionally, the ability to search a journalist database based on what people cover is fantastic as well as the ability to keep track of media pitches and media releases sent out and their open rates. **Official Response from Michalea Enmark:** > Hi Jen, We appreciate you outlining both the strengths and the areas where you’d like to see improvements. Happy to see that access to our media database and outreach tools have been working together to support your monitoring and pitching efforts. We've flagged the points you’ve made around refining searches when your organization’s name brings in unrelated coverage, as well as longer-term access to certain mentions to our product team to continuously improve the monitoring experience for customers. Separately, your account team can also review your current search structure with you to explore ways to better narrow results. Thank you for taking the time to share your perspective. ### 12. Easy to Use, Insightful Reports for Executive Sharing **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** July 02, 2026 **What do you like best about CisionOne?** It’s easy to use, generates great reports, and gives our team excellent insights that we can easily share with executive leadership. **What do you dislike about CisionOne?** There’s so much you can do with the platform that it can sometimes feel a bit overwhelming. It offers a ton of customization, which is great, but it can also be a little intimidating at first. **What problems is CisionOne solving and how is that benefiting you?** This helps us see how our company shows up in the media, which allows us to develop proactive PR plans. It also lets us understand the impact of our proactive media outreach and provides analytics we can share with our marketing and sales teams, as well as with business leaders. ### 13. Opted-In Media Contacts Make Outreach Easy in Cision **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2026 **What do you like best about CisionOne?** I love that all the media contacts in Cision have opted in so I don't need to worry that there's someone in the database who doesn't actually want to be contacted. **What do you dislike about CisionOne?** There are issues with the system clearing my search parameters when I jump between a journalist page and the search results I originally generated. There should be a way that the system opens the journalist pages in a new tab like they do in Muck Rack. It seems like that should be basic functionality. **What problems is CisionOne solving and how is that benefiting you?** CisionOne is giving me access to contact information for a ton of journalists which is so important to my pitching activities. ### 14. Intuitive Media Monitoring and Journalist Database **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** July 02, 2026 **What do you like best about CisionOne?** Intuitive, easy-to-use platform that does everything we need it to do. Media monitoring and journalist database rolled into one. **What do you dislike about CisionOne?** There are occasional glitches where coverage in certain trade publications isn't flagged in our mention streams, but these are fairly rare. **What problems is CisionOne solving and how is that benefiting you?** Media monitoring and journalist database rolled into one. Particularly useful for tracking journalist moves, and finding key media outlets at a local level when we are pushing PR around new store openings. Ability to create automated emails rounding up media coverage, which can be sent to executive team. Solves the problem of the PR team having to manually pull together daily roundups. ### 15. Customizable Insights, Needs Improved Streamlining **Rating:** 4.0/5.0 stars **Reviewed by:** Janey Y. | Content Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about CisionOne?** I like that with CisionOne, we can get as granular or as big picture as we want, thanks to the customization. I appreciate the use of booleans which allows us to create custom regions to see who is mentioning us and where. Setting up CisionOne for social mentions was fairly easy for us, even though we deal with a large number of separate entities. **What do you dislike about CisionOne?** The booleans are kind of clunky, it'd be better to have a more streamlined customization process. Also, shared streams are great but we wish we could have shared spaces (like Google Drive folders). It was difficult to input large quantities of mentions because we have 300 separate entities. **What problems is CisionOne solving and how is that benefiting you?** I use CisionOne to monitor social streams, understand brand reputation, and customize regional insights with booleans for accurate mentions tracking. **Official Response from Michalea Enmark:** > Hi Janey, Thank you for taking the time to leave a review. It’s encouraging to see that CisionOne’s flexibility and customization are helping your team build the insights you need, even across a complex setup. We also appreciate your thoughts on making boolean setup, shared workflows, and bulk mention management more streamlined, and we’ve passed this along to the relevant team at Cision. Thanks again for your input. ### 16. Big Time-Saver **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2026 **What do you like best about CisionOne?** It saves us significant time from having to clip/record media coverage. It also means we can produce weekly or monthly reports with ease. **What do you dislike about CisionOne?** There are occasions when some of our coverage hasn't been picked up, however the team at Cision are usually onto this anomalies promptly and can usually ensure it is resolved. It's handy having an Account Manager to go to rather than frustrating customer services as you frequently encounter at other companies. **What problems is CisionOne solving and how is that benefiting you?** It frees up members of our team to do more meaningful work. It's reporting capabilities also help us monitor sentiment across traditional media and social media. ### 17. Insightful Media Monitoring with Minor AVE Issues **Rating:** 3.5/5.0 stars **Reviewed by:** Cassie M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about CisionOne?** I really like the instant insights feature in CisionOne. I use it to pull quick insights like AVE and reach to add to my media reports. The initial setup was pretty easy, especially with the help of our account lead, and having prior experience with Cision was beneficial. **What do you dislike about CisionOne?** Sometimes I find the AVE is not accurate! I get like $6 or $32 AVE for a media hit I know is worth more. I can't, because Cision always tells me that their AVE is pulled from a third party and there is nothing they can do. **What problems is CisionOne solving and how is that benefiting you?** I use CisionOne for media monitoring at my PR agency. It lets us search for journalists and create meaningful reports for clients. The instant insights feature is great for pulling quick insights like AVE and reach to add to my media reports. **Official Response from Michalea Enmark:** > Hi Cassie, Thank you for your review. It’s great to hear that Instant Insights supports your reporting and helps you quickly pull key metrics. We appreciate you share the concerns around AVE accuracy, and this has been flagged internally for further review. If you haven’t already done so, please share the links to the source you’re referring to in your review for our team to investigate further with the publisher. We appreciate you sharing your thoughts. ### 18. Great Reporting & Custom Templates, But Costly and Misses Media Mentions; Scheduling Needs Work **Rating:** 3.0/5.0 stars **Reviewed by:** Cassie S. | Senior Director of Public Relations, Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2026 **What do you like best about CisionOne?** I like the reporting mechanisms and the ability to create customizable templates. **What do you dislike about CisionOne?** It is pretty costly and does not always pick up our media mentions which is frustrating. We also have ran into issues with the scheduling features. **What problems is CisionOne solving and how is that benefiting you?** It allows us to search media professionals to engage with and help source outlets to pitch to. ### 19. Streamlined Journalist Outreach with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Emily C. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about CisionOne?** I like the amount of information available when you export a list. I also like that you can organize your workspace and customize visibility among team members. This helps our team ensure we're not reaching out to the same person more than once unless we intend to, and it makes sharing successful leads with each other easy. **What do you dislike about CisionOne?** I don't like the recent updates where you have to click into a reporter's profile to find basic information such as when they last published an article. **What problems is CisionOne solving and how is that benefiting you?** CisionOne helps my team with digital PR outreach by providing the best up-to-date contact information for journalists and sourcing them by topic and location. It allows us to export detailed lists, organize workspaces, customize visibility, avoid duplicate contacts, and share successful leads easily. **Official Response from Michalea Enmark:** > Hi Emily, Thank you for sharing your feedback. We’re pleased to hear that the export functionality and workspace settings are supporting your team’s workflow, helping you collaborate more effectively and avoid duplicate outreach. We also appreciate you flagging your thoughts on the recent reporter profile updates, and this has been shared with our product team. Thanks for taking the time to leave a review. ### 20. Great Data Insights, But UX and Integrations Need Improvement **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2026 **What do you like best about CisionOne?** The data which it provides! Clients have concsistently complimented the data which the product has been able to provide and the insights which it can gather from it. **What do you dislike about CisionOne?** I think that the UX could be improved, and it would be good to see more intergrations with tools such as slack (unsure if this exists but flagging intergrations would be good)( **What problems is CisionOne solving and how is that benefiting you?** CisionOne is allowing me to track the media landscape for all of my clients, and provide me with an accurate view of their share of voice for reporting ### 21. All-in-One PR Tool That Saves Time and Simplifies Reporting **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2026 **What do you like best about CisionOne?** What I like most about CisionOne is how much time it saves me. Instead of bouncing between different tools for monitoring, outreach, and reporting, it’s all in one place. That alone makes a big difference in day-to-day work. I also really appreciate how easy it is to track coverage and pull reports. When you need to quickly show results to a client or your team, the dashboards make it simple and clear. And the media database is solid - it makes finding the right journalists feel less overwhelming. Overall, it just makes PR work feel more organized and manageable. **What do you dislike about CisionOne?** If I’m being honest, there are a few things that can be frustrating about CisionOne. Sometimes the platform can feel a bit overwhelming, especially for new users. There are so many features and filters that it can take time to learn where everything is and how to get the most out of it. The interface isn’t always as intuitive as it could be. Search results can also require a lot of refining. If your keywords aren’t set up just right, you can end up with irrelevant mentions and spend extra time cleaning things up. And while the reporting tools are helpful, customizing reports exactly the way you want can sometimes feel limited or a bit clunky. Overall, it’s a powerful tool - but there’s definitely a learning curve, and it could be smoother in terms of usability and precision. **What problems is CisionOne solving and how is that benefiting you?** CisionOne solves the problem of having PR work scattered across multiple tools. Before using a platform like this, it’s easy to lose time switching between media monitoring services, journalist databases, email tools, and reporting spreadsheets. CisionOne brings all of that into one place. It also solves the visibility problem. It can be hard to know where your brand is being mentioned, how often, and whether the coverage is positive or negative. With real-time monitoring and analytics, you get a clear picture of your media presence and can react quickly if needed. Another big problem it addresses is proving PR value. Reporting and measuring impact can be time-consuming and sometimes vague. With built-in analytics and shareable reports, it’s much easier to show stakeholders what’s working and demonstrate results. For me, the biggest benefit is efficiency and clarity. I spend less time chasing information and building reports, and more time focusing on strategy and relationships. It makes PR work feel more organized, measurable, and proactive instead of reactive. **Official Response from Michalea Enmark:** > Hi there, Thank you for such a detailed review. It’s great to hear that having monitoring, outreach, and reporting in one place is making your day-to-day work more efficient and organized. The built-in analytics and shareable reports seem to make it easier to communicate outcomes and provide clarity to stakeholders. You also shared thoughtful feedback around usability, refining search results, and report customization. We’ve made sure this input is shared with our product team as we continue improving the overall experience and usability of the platform. Thanks again for taking the time to leave such comprehensive feedback. ### 22. Helpful Onboarding and Intuitive UI, but Confusing Terminology and Credit Anxiety **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about CisionOne?** The team is helpful with onboarding and takes a very thorough approach. I believe the look and feel of the product interface is quite intuitive. **What do you dislike about CisionOne?** Our team uses a portion of the platform for a very specific use so it's hard to speak to the full product suite. I do find that they use varying nomenclature that can be confusing and the site can be intimidating to click around without fearing you're going to use up credits. We don't use their AI integrations though not sure how any AI powered capabilities could be useful for the way we use the platform. **What problems is CisionOne solving and how is that benefiting you?** We use CisionOne for contact lists and media reach outs in order to better serve our clients. **Official Response from Michalea Enmark:** > Hi there, Thank you for taking the time to leave a review. We’re pleased to hear that your onboarding experience has been positive and that the platform feels intuitive for your team while building media lists. We also appreciate you calling out the areas that feel less clear, particularly around terminology and overall confidence when navigating the platform. This has been shared internally, and if helpful, your Cision team would be happy to walk you through the AI features in the platform and how they may support your workflow. Thanks again for your input. ### 23. Efficient Media Monitoring with Easy Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Lauren C. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2026 **What do you like best about CisionOne?** I like using CisionOne for media monitoring. It saves me time by letting me see coverage in titles I wouldn't check on my own. I really like the launchpad area; it's great that I can see different clients on one page. It's very convenient to see different metrics for different clients on the same page without clicking around. Switching to CisionOne from regular Cision was a quick and easy transfer, which made the setup process smooth. **What do you dislike about CisionOne?** Sometimes coverage can be missed. But, this is fixed easily by contacting cision directly. **What problems is CisionOne solving and how is that benefiting you?** I use CisionOne for media monitoring, seeing coverage in titles I wouldn't check, saving time on finding coverage. I can view different metrics for clients on the same page without clicking anywhere. **Official Response from Michalea Enmark:** > Hi Lauren, Thank you for taking the time to leave a review. It’s great to see that CisionOne helps streamline your media monitoring and makes it easy to view coverage and metrics across different clients in one place. Glad to hear you’ve been able to quickly resolve any gaps in coverage when needed. Thank you for sharing your experience. ### 24. Great Tool for Centralized Media Insights **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2026 **What do you like best about CisionOne?** I use CisionOne daily to manage and organize large volumes of media content. I find its tagging and search functionality extremely helpful, as it allows me to track how many tags I’ve applied, locate specific content quickly, and generate detailed reports. I also appreciated the ease of the initial setup, which made onboarding simple. CisionOne provides a streamlined and efficient platform for tracking media coverage and managing communications. Its intuitive interface and robust search capabilities make monitoring and analyzing content much easier, helping me stay organized and informed. Overall, it is a highly intuitive and efficient tool that supports my work in content tracking and analytics. **What do you dislike about CisionOne?** Occasionally, the platform displays duplicate articles under slightly different titles, which can make tracking and reporting a bit confusing and which also makes it difficult to maintain consistent tagging across similar content. It would be beneficial if the platform offered a way to merge these articles so that tags could be applied consistently, improving workflow efficiency. **What problems is CisionOne solving and how is that benefiting you?** I CisionOne has streamlined my workflow for content tagging and reporting. I can efficiently search for tags, track the number applied, and generate comprehensive reports, which saves time and ensures accuracy in tracking content coverage. This functionality is especially valuable for managing large datasets and supporting my reporting and analysis needs. **Official Response from Michalea Enmark:** > Hi there, Thank you for such a thoughtful review. It’s great to see how you’re using tagging, search, and reporting together to manage large volumes of content and keep everything organized. When those elements work smoothly, it can make a real difference in day-to-day tracking and analysis. You also highlighted areas where tagging consistency could be improved. We’ve shared this input with our product team as part of ongoing enhancements. Thanks again for taking the time to share your experience. ### 25. Coverage Tracking Is Useful, but Reloads and Inconsistent Search Results Hold It Back **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2026 **What do you like best about CisionOne?** I like that it can track share of voice, and that it offers other coverage tracking capabilities. **What do you dislike about CisionOne?** I don't like how pages need to reload to be able to see things refreshed, that not everything gets picked up consistently across searches, and that share of voice can only track mentions and not actual share of voice in the overall conversation. **What problems is CisionOne solving and how is that benefiting you?** It makes coverage tracking a bit easier, and it allows me to compare my clients to competitors. ### 26. Great for Media Monitoring, Needs Newsletter Flexibility **Rating:** 4.0/5.0 stars **Reviewed by:** Erin W. **Reviewed Date:** February 03, 2026 **What do you like best about CisionOne?** I find the customer service from our customer success team great. They are a wonderful team to work with. I also enjoy how easy tagging content is in the platform, and organizing searches is really straightforward, making it easy to stay organized. The searches they create are helpful, and our customer success team is great at editing those searches as needed. All these features speed up the workflow of press coverage monitoring. **What do you dislike about CisionOne?** The newsletter template and deployment in CisionOne are not versatile enough for my needs. I want my newsletter to have a specific format, but CisionOne is not able to accommodate that. It would be great if there was an option to upload a template into the platform that could be used instead of relying on what is provided. **What problems is CisionOne solving and how is that benefiting you?** I use CisionOne for media monitoring and social listening. It speeds up the workflow of press coverage monitoring, making organizing and tagging content easy. The searches are helpful and our customer success team excels at editing them. **Official Response from Michalea Enmark:** > Hi Erin, Thank you for sharing this. It’s great to hear that tagging and search organization are helping streamline your press coverage monitoring, and that the collaboration with your customer success team has been working well. Having searches that can be refined as needed clearly supports a smoother workflow. We’ve passed your feedback about newsletter flexibility and custom templates along to our product team. Thanks again for taking the time to leave your review. ### 27. Unified Media Management with Intuitive Controls **Rating:** 4.0/5.0 stars **Reviewed by:** Todd H. | Owner | Director | Producer, Enterprise (> 1000 emp.) **Reviewed Date:** February 03, 2026 **What do you like best about CisionOne?** I love the integrated nature of the CisionOne platform and the ease at which you can jump from one element to the other within the tool. It's mostly that many of the people I work with are not of the technical type, and the platform allows an intuitive nature from a user to take over. The controls and systems rarely need a deep dive explanation, which is a HUGE relief for me. The platform provides a unified front for media and social efforts, allowing brand managers to post their elements and enabling me to approve them before release. I also appreciate the robust media tool that CisionOne offers compared to other platforms. The initial setup of CisionOne was very easy, with no issues other than the expected elements of getting accounts set up or having systems acknowledge email domains. **What do you dislike about CisionOne?** The only complaint I have is the system is a bit slow in responding when launched from an alert email. **What problems is CisionOne solving and how is that benefiting you?** I use CisionOne to manage media and social media across brands, providing a unified platform for media efforts. It allows brand managers to post elements for approval. I love its integration and ease of navigation, which is intuitive for non-technical users, reducing the need for detailed explanations. **Official Response from Michalea Enmark:** > Hi Todd, Thank you for such a thoughtful review. It’s great to see how the platform supports collaboration across brands, particularly when colleagues rely on straightforward navigation and clear controls. Being able to manage approvals and activity within the same environment seems to make coordination much smoother. We appreciate you highlighting the experience related to alert emails and will review this further internally. Thanks again for sharing your feedback. ### 28. Powerful Customization, But with a Learning Curve **Rating:** 3.5/5.0 stars **Reviewed by:** Tayane S. **Reviewed Date:** February 03, 2026 **What do you like best about CisionOne?** I like how CisionOne allows the customization of the reports we create. This makes our daily work more effective, especially when making specific measurements that we need. Creating and adjusting the reports according to the needs of our routine is what I appreciate the most. **What do you dislike about CisionOne?** I think that when the platform underwent this upgrade, some things that were very good in the Legacy platform were lost. Like the possibility of more different graphs and an easier way to handle Boolean searches. I feel that sometimes we need to have a very deep knowledge, and we end up relying a lot on our focal point. Moreover, the initial setup was not easy because you still don't have a great expertise in our region, which makes it a bit difficult because of the languages. The platform development team doesn't always listen to all the feedback. **What problems is CisionOne solving and how is that benefiting you?** CisionOne offers more effective measurement of results, standardization with global indicators, and agility to work with reports. **Official Response from Michalea Enmark:** > Hi Tayane, Thank you for taking the time to share your thoughts. It’s great to hear that the flexibility in report customization is helping you tailor measurements to your needs and work more efficiently. We’ve also taken your broader feedback about the platform experience on board and shared it internally. Input around usability and how the platform evolves over time is important as we continue refining the experience for our users. Thanks again for your review. ### 29. Efficient Media Monitoring with CisionOne **Rating:** 3.5/5.0 stars **Reviewed by:** Shelby W. | Regional Communications Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 02, 2026 **What do you like best about CisionOne?** I use CisionOne for daily monitoring of media mentions, media outreach like press releases, and reporting tools that share the impact of my work. I like the new interface of CisionOne since I used the original Cision and find the new interface to be very user-friendly. I really appreciate the live monitoring feature and the 'list' feature. I also appreciate the function of seeing how many contacts opened or interacted with my press release. The initial setup, especially with the help of our Cision representative, was quite easy. I really like the ability to build lists that utilize the AI-suggested contacts similar to the ones I'm adding when creating the list. **What do you dislike about CisionOne?** The listening function still picks up mentions that aren't from my area or organization, that I have to manually remove to ensure accuracy. **What problems is CisionOne solving and how is that benefiting you?** I use CisionOne for monitoring media mentions, media outreach, and reporting. It solves digging for media mentions and metrics, allowing me to measure the impact of competitors in real time. **Official Response from Michalea Enmark:** > Hi Shelby, Thank you for sharing your experience. It’s clear that CisionOne plays a central role in your monitoring and outreach, from real-time tracking to list building and measuring engagement. The updated interface and support during setup also seem to have made the transition smooth. You mentioned that the listening function can sometimes capture mentions outside your intended scope. We’ve shared this feedback with our product team. If you’d like, your account team would be happy to work with you to refine your monitoring parameters. Thank you for your feedback. ### 30. Efficient for Targeted Campaigns but Needs Active Journalist Updates **Rating:** 4.0/5.0 stars **Reviewed by:** Jillian F. | Digital PR Strategist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about CisionOne?** I like how specific my searches can get and the filtering features that help me narrow down considerably. The initial setup of CisionOne was easy. **What do you dislike about CisionOne?** The recent activity tab is finicky. I can't always see what articles were recently written, so I have to manually search the contact name to see if they are still writing. Also, it's hard because so many journalists in CisionOne are no longer active; some haven't written for years. The recent activity tab is limited to 30 days. It could be more. **What problems is CisionOne solving and how is that benefiting you?** I use CisionOne to find relevant journalists for my PR campaigns, getting contact info, and identifying people to pitch who don’t show up on Google. **Official Response from Michalea Enmark:** > Hi Jillian, Thanks for your review. It’s great to hear that the filtering and search capabilities help you run more targeted campaigns and find the right journalists to pitch. You also mentioned some challenges with the recent activity view and keeping journalist information up to date, and we’ve passed this along internally. Thank you for your feedback. ### 31. Streamlines Media Tracking but Needs Improved Accuracy **Rating:** 3.0/5.0 stars **Reviewed by:** Katie R. **Reviewed Date:** February 02, 2026 **What do you like best about CisionOne?** I like that you can integrate CisionOne with Slack and have the updates come through on Slack. It's just a time saver because I've created a workflow, so the updates come through on Slack and then it's linked to a Google Sheet which automatically updates when I start a workflow. **What do you dislike about CisionOne?** It doesn't always update Slack, sometimes articles or syndications dont appear. So I do manually go in and check the website as well. I don't know how to niche down our search because we get a lot of coverage come through for our client, Moth, but it will be articles about festivals in America and things like that. **What problems is CisionOne solving and how is that benefiting you?** CisionOne saves me time by not having to manually search for news articles. I use keywords to filter specific content, like articles mentioning a client's sustainability status. It integrates with Slack, sending updates and streamlining my workflow with Google Sheets. **Official Response from Michalea Enmark:** > Hi Katie, We appreciate you taking the time to outline how you’re using CisionOne. The Slack integration and automated workflow you’ve built with Google Sheets both sound like an efficient way to keep coverage moving without having to manually search. We’ve shared this feedback with our product team regarding instances where updates don’t always come through and where refining searches has been challenging. Your account team is also here to help, they are always happy to review your search setup and explore ways to refine your results. Thank you again for your honest feedback. ### 32. CisionOne Falls Short on Usability and Support **Rating:** 1.0/5.0 stars **Reviewed by:** Bryson H. **Reviewed Date:** February 04, 2026 **What do you like best about CisionOne?** I value the sending function, the outreach feature. It allows me to blast out a bunch of emails and hit a bunch of reporters at once. **What do you dislike about CisionOne?** The user interface is terrible. Customer service can be challenging. The journalist database is full of garbage contacts and includes publications that have nothing to do with what we're looking for. It doesn't have very good contacts for journalists we actually care about. Searching the database is like something out of the early 2000s. The initial setup was incredibly difficult, characterized by terrible customer service issues that took months of work to get right. It was basically a textbook case for a disastrous rollout of a new product. The mobile product is not full-featured enough, either. **What problems is CisionOne solving and how is that benefiting you?** I use CisionOne for looking up journalists and sending outreach emails to multiple reporters at once, though it doesn't solve these issues very well. **Official Response from Michalea Enmark:** > Hi Bryson, Thank you for taking the time to share your experience with Cision. We’re disappointed to hear your experience using CisionOne hasn’t met your expectations. You’ve raised a number of points about usability, support, and the quality of the media database. We appreciate you highlighting these areas, and your feedback has been shared with the relevant product and research teams as we continue to strengthen the overall experience. We have also passed along your feedback directly to your account team. Thanks again for your detailed review. ### 33. AI Support Shines but Contact Limitations Frustrate **Rating:** 2.0/5.0 stars **Reviewed by:** Pippa P. **Reviewed Date:** February 03, 2026 **What do you like best about CisionOne?** I like the AI chatbot in CisionOne; it's actually pretty good and mostly can solve all my problems with step-by-step guides. I can ask it a specific question, and it gives me a very specific solution and guide on how to do the thing I want to do. It can also tell me if something is possible or not. We switched from Agility to CisionOne because we wanted better pitching capabilities, and that's something CisionOne does better. **What do you dislike about CisionOne?** A lot of the contacts I want are not on the platform, which can be frustrating. Also, when I want to import a list, it doesn't let me import it with the outlet name, which is annoying because then I don't know where they work. **What problems is CisionOne solving and how is that benefiting you?** I use CisionOne for finding contacts and outlets, which saves time building media lists and allows me to access circulation figures and job titles. **Official Response from Michalea Enmark:** > Hi Pippa, Thank you for taking the time to share your experience. Happy to read the AI chatbot has been helpful in guiding you through your PR workflows and that the pitching capabilities supported your move to Cision. We’re sorry to hear about the frustrations you’ve encountered with contacts and list imports. Your feedback has been shared with the relevant teams for review, and we invite you to contact your account team to help us better understand and resolve the challenges you’ve experienced. Thanks for your feedback. ### 34. Powerful Reporting with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Michael F. | Manager, PR and Media Relations **Reviewed Date:** January 20, 2026 **What do you like best about CisionOne?** I use CisionOne daily for monitoring the latest news mentions of my company, researching news outlets and journalists, and it helps me with monitoring past news that could influence issues. CisionOne provides clarity and quick responses when executives need information on journalists' past articles or average users of publications and aids in putting together quick, digestible reports. I really like the reporting and search options and appreciate the data management features. These tools help me make better and more informed decisions, providing accurate information to senior leadership about publications or past coverage of the company. Also, the initial setup was very easy for me, as I was already familiar with the platform. **What do you dislike about CisionOne?** I wish there was a better way to have an overview of the data without extracting it. Once I tag my desired pieces of coverage, to have a quick overview with reach and other key information. I would like to see a quick pop-out chart. **What problems is CisionOne solving and how is that benefiting you?** I use CisionOne for monitoring news mentions of my company and researching outlets. It helps provide clarity, quick responses, and build reports for executives. It aids in making informed decisions and delivering accurate info on publications and past coverage. **Official Response from Michalea Enmark:** > Hi Michael, Thank you for taking the time to share such detailed feedback. It’s helpful for us to see how the platform supports your day-to-day monitoring, outlet research, and the reporting you provide to leadership. You also mentioned wanting a more immediate way to view key metrics on tagged coverage. We’ve made sure this feedback reaches our product team. Thank you again for your thoughtful input. ### 35. Strong Reporting and Database, But Customer Support Needs Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Design | Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2026 **What do you like best about CisionOne?** I like the database and the reporting is good. I think the database could be updated more regularly and their reps/customer service attention has really not been great over the last few years. We didn't even have a rep for several months because of turnover at their company and then had several in a short amount of time. **What do you dislike about CisionOne?** the customer support aspect isn't great. See question earlier where I answer about revolving door of reps. **What problems is CisionOne solving and how is that benefiting you?** We are a franchise business that manages in-house PR for one of our brands and does overview reports. The tool is helpful as an all-in-one for local research and pitching for me ### 36. Great platform for journalist prospecting **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about CisionOne?** I like the search and filter features to find journalists who best fit the content you are pitching. I like that you can easily toggle to see the journalist's latest stories to know if they would be a fit for coverage **What do you dislike about CisionOne?** I wish the actual outreach platform were better equipped to send automated follow-ups and more user-friendly **What problems is CisionOne solving and how is that benefiting you?** Cision helps with our outreach of PR campaigns for our clients **Official Response from Michalea Enmark:** > Hi there, Thanks for your review. Glad to hear that the search and filtering features help you find the right journalists and support your outreach efforts. We appreciate you highlighting areas where the outreach experience could be improved, and we’ve taken this on board internally. Thank you for your feedback. ### 37. Comprehensive Tracking, Needs Some Tweaks **Rating:** 4.0/5.0 stars **Reviewed by:** Sophie D. **Reviewed Date:** January 13, 2026 **What do you like best about CisionOne?** I really like the instant insights dashboard and the instant insights or launch pad feature for a daily snapshot view. I also appreciate the daily emails and the weekly summary emails. The integration with our website is really helpful as it allows us to track how much coverage impacts our website visits and attention. The account team is really responsive and able to help, particularly in setting new search queries and correcting any errors. CisionOne successfully tracks global mentions and covers a broad range of media including TV and radio, unlike the previous platforms we used. **What do you dislike about CisionOne?** I think there's quite a few errors, particularly with broad coverage like TV and radio. It really struggles to pick up various things sometimes, which makes reporting have quite a lot of discrepancy. If we know we're on television and it doesn't appear in CisionOne, it's usually because the AI hasn't picked up the correct naming or branding, which makes it a little bit difficult and slightly annoying. The manual adding of coverage could be improved as it's tricky to update. The new format of the insights dashboards is harder to use compared to what we had before. It might make my job easier if we could revert back to the old format. Also, the inability to store broadcast and radio clips and download them is difficult because we'd like to be able to keep these on file. **What problems is CisionOne solving and how is that benefiting you?** CisionOne helps me track global and UK brand mentions, campaigns, messaging, and tone of voice. It tracks media coverage, revealing active journalists and missed opportunities, aiding responsiveness and engagement. **Official Response from Michalea Enmark:** > Hi Sophie, Thanks for sharing your experience with Cision. It’s great to hear that the Instant Insights dashboard and your regular email summaries help you keep a clear overview of coverage and impact across channels. We also appreciate your feedback on broadcast tracking and the latest dashboard layout. Input like this is really valuable and helps guide ongoing refinements to our monitoring and reporting experience. Thanks again for taking the time to leave a review. ### 38. Mixed Experience with Setup and Performance **Rating:** 3.0/5.0 stars **Reviewed by:** Daniel S. **Reviewed Date:** February 04, 2026 **What do you like best about CisionOne?** I like the functionality of creating newsletters and automated reports, which allow us to consistently track how certain topics and people are appearing in the news. I also find it helpful how CisionOne lets us identify potential collaborators and people interested in our work. **What do you dislike about CisionOne?** CisionOne is particularly bad at handling long requests for many searches at once. It's very difficult to track general trends when there are more than 20 searches at the same time, which is a challenge for us because our community has more than 1,000 members. Also, the initial setup was extremely difficult because we had to create many searches by hand, as there was no API or system to do it automatically. **What problems is CisionOne solving and how is that benefiting you?** I use CisionOne to understand how media is discussing our work and network, identify potential collaborators, and find people interested in our message. **Official Response from Michalea Enmark:** > Hi Daniel, We appreciate your detailed review of how you’re using CisionOne. It’s helpful to understand how newsletters and automated reports support your tracking of topics and community members, as well as identifying potential collaborators. You also noted the difficulty of managing a large number of searches simultaneously and the challenges during the initial setup. If helpful, your account team can review your current search setup with you and discuss potential adjustments. We’ll also share this with our product team to inform future enhancements to platform development. Thank you for your feedback. ### 39. Streamlined Media Monitoring with Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Shay M. | Sr. Managing Editor **Reviewed Date:** January 12, 2026 **What do you like best about CisionOne?** I use CisionOne the most for monitoring media and reports. It helps me create monthly insight reports in minutes, which used to take hours. It's easy to navigate and see media hits for our business school. The instant insight reports are pulled together online or into a PDF for quick sharing. They help me gather data, from coverage by media type to top articles. This helps me know what worked and what didn't, and improve next time. Plus, it's helpful information to share with leadership. I also don't remember any issues with the initial setup, so I consider it easy. **What do you dislike about CisionOne?** In the instant insight reports, my logo doesn't show up. Instead, it's an image icon with "logo." I wish the date information in the reports were in U.S. format. **What problems is CisionOne solving and how is that benefiting you?** I use CisionOne to create monthly insight reports in minutes instead of hours, monitor media and reports, and gather data for improvement and sharing with leadership. **Official Response from Michalea Enmark:** > Hi Shay, Really appreciate you taking the time to share your experience. It’s great to hear that CisionOne helps you stay on top of media coverage and turn your monthly insights into quick, shareable reports for your team and leadership. We’ve also noted your comments about the logo display and date format in Instant Insights and have shared this feedback with our internal teams as we continue to refine the reporting experience. Thank you again for your review and for your trust in Cision. ### 40. Useful Media Monitoring, but Cision Contacts Need More Frequent Updates **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Political Organization | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2026 **What do you like best about CisionOne?** I like the media monitoring function. It is useful and generally fairly straightforward to use. **What do you dislike about CisionOne?** Many of the media contacts are out of date, and it is unclear to me what the process is for getting them updated or how often updates are made. There are contacts in cision that show a reporter at a publication that they have not been at for at least 18 months. I also really dislike that you do not regularly collect cell phone numbers any more. **What problems is CisionOne solving and how is that benefiting you?** Cision is helping me find contact information for journalists whom I need for media relations. **Official Response from Michalea Enmark:** > Hi there, Thanks for sharing your feedback. Love to see that our media monitoring functionality has been useful and straightforward to work with. We appreciate you taking the time to call out your concerns around contact data accuracy and visibility into update processes, and we’ve shared this with our teams. If you haven’t already, I’d suggest connecting with your Cision account reps, who would be happy to talk through how database updates work in more detail. Thanks again for your review. ### 41. Good Coverage Monitoring with Everything in One Place **Rating:** 4.5/5.0 stars **Reviewed by:** Beth S. | Account Director, Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2026 **What do you like best about CisionOne?** Coverage monitoring and all information being in one place **What do you dislike about CisionOne?** Sometimes not all coverage is picked up despite their being brand mentions **What problems is CisionOne solving and how is that benefiting you?** SOV analysis is extremely helpful ### 42. Efficient PR Monitoring with Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Natalie R. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about CisionOne?** I really like how I can have all of my mention streams in one place, making for easy access to accounts. I also love how easy it is to use, allowing me to confidently provide information and coverage updates to clients. **What do you dislike about CisionOne?** Being able to compare coverage and easy percentage increases in coverage. The data harvesting can be kind of tricky. **What problems is CisionOne solving and how is that benefiting you?** I use CisionOne for monitoring PR, publication outreach, creating mention streams, and generating PR reports. It consolidates mention streams in one place, making account access easy, and simplifies providing information and coverage updates to clients. **Official Response from Michalea Enmark:** > Hi Natalie, Thanks for taking the time to leave a review. Pleased to see CisionOne has been helping to bring your mention streams together in one place and has made it easier to keep clients updated with confidence. You also highlighted some challenges around comparing coverage and data collection, and we’ve circulated your feedback internally. If helpful, your account team would be happy to walk through your current setup and explore ways to make this smoother. Thank you for your feedback. ### 43. Easy Readership Stats and Fast Contact Discovery **Rating:** 4.5/5.0 stars **Reviewed by:** Keely P. | Communications Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2026 **What do you like best about CisionOne?** It’s easy to pull readership stats and to find contacts, reporters, and outlets. **What do you dislike about CisionOne?** I feel there are multiple unnecessary features that make the platform feel overwhelming and harder to navigate. **What problems is CisionOne solving and how is that benefiting you?** It’s easy to find relevant reporters and outlets to send our releases and media alerts to. **Official Response from Michalea Enmark:** > Hi Keely, Thank you for your review. It’s helpful to hear that pulling readership data and finding relevant media contacts feels straightforward in your day-to-day work. The feedback you provided regarding the platform experience has been passed along to our product team. Thank you for sharing your thoughts. ### 44. Unreliable Data Creates Extra Manual Work Despite Helpful Account Leads **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Environmental Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 02, 2026 **What do you like best about CisionOne?** Good response from account leads. Simple layout that makes navigation and pulling data easy. **What do you dislike about CisionOne?** Can be quite unreliable in the data. Lots of manual work involved in order to ensure reporting from it is correct. **What problems is CisionOne solving and how is that benefiting you?** Media monitoring to assist in our team reporting. Have been able to report on what matters to us most, with target audiences and strategic goals tracked. ### 45. Great Reporting and Tracking, but the Recent UX Update Makes Navigation Hard **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2026 **What do you like best about CisionOne?** It has the potential to be really helpful if the UX were improved. For reporting purposes, it includes everything we need from a tool like this, and the real-time tracking and overall coverage are great. **What do you dislike about CisionOne?** The UX—especially after the recent update—has made it even harder to find tools and navigate the different mechanisms. **What problems is CisionOne solving and how is that benefiting you?** real time tracking, and saving us time ### 46. Comprehensive Media Management with Room for Faster, Fresher Updates **Rating:** 4.0/5.0 stars **Reviewed by:** Erika W. | Marketing Communications Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about CisionOne?** As a Marketing Communications Manager, I appreciate how CisionOne consolidates all the tools I need for media outreach and monitoring in one convenient platform. It simplifies the process of finding the right journalists, provides reliable and current contact details, allows me to track coverage across various formats, and enables me to measure engagement—all from a single dashboard. This not only saves time but also helps build stronger relationships with the media and supports the creation of more relevant, data-driven pitches. **What do you dislike about CisionOne?** Sometimes, the platform feels somewhat sluggish or lacks intuitive functionality, especially when searching for or exporting lists. Additionally, updates about journalists do not always reflect recent changes at their outlets immediately. Enhancing the freshness of the data and making list management more straightforward would significantly improve the overall experience. **What problems is CisionOne solving and how is that benefiting you?** CisionOne addresses the difficulty of locating reliable, current journalist information and monitoring media coverage across various channels. By bringing together research, outreach, and monitoring within a single platform, it streamlines my workflow, saving time and making my outreach more strategic and data-driven. As a result, I have been able to target journalists more effectively, better measure engagement, and enhance our overall media strategy. **Official Response from Michalea Enmark:** > Hi Erika, Thank you for your review. Bringing journalist discovery, outreach, and media monitoring together in one place clearly supports a more streamlined and data-driven workflow. We’ve also shared your feedback regarding list management and keeping journalist information up to date with the relevant teams as part of our ongoing platform improvements. Thanks again for leaving a review. ### 47. User-Friendly Media Lists That Make Content Organization Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Taylor F. | PR and Media Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about CisionOne?** I find that building media lists is both user-friendly and genuinely useful, making it easy to organize and manage content. **What do you dislike about CisionOne?** I'm noticing some earned media isn't showing up in my tracked content. **What problems is CisionOne solving and how is that benefiting you?** It is easy to have someone on the team quickly add media that does not show up in the mention stream. **Official Response from Michalea Enmark:** > Hi Taylor, Appreciate you taking the time to leave a review. It’s good to hear that media list building feels intuitive and helps keep your content organized. You pointed out that some earned media isn’t appearing in tracked content, and our support team would be happy to help look into any missing coverage. Thanks again for your input. ### 48. Useful Insights, But Needs More Coverage **Rating:** 3.5/5.0 stars **Reviewed by:** Thomas M. **Reviewed Date:** January 12, 2026 **What do you like best about CisionOne?** I like using CisionOne for Instant Insights, which lets me rank and organize allotted media coverage over specific time periods. It helps me quickly view media coverage of my organization, and it's very useful for comparing metrics and examining the volume of media mentions. **What do you dislike about CisionOne?** I think it's very disappointing that Instant Insights only allows the top 50 media mentions to be ranked under top articles - it should be more to help sufficiently capture an organization's coverage for extended periods of time. There should be more transparency for why certain journalists/media contacts are missing from the database. Please provide reasons for missing contact information, and please update emails to ensure that planned outreach isn't wasted. **What problems is CisionOne solving and how is that benefiting you?** I use CisionOne to monitor media coverage and find journalist contact info. Instant Insights helps me rank coverage and compare metrics efficiently. **Official Response from Michalea Enmark:** > Hi Thomas, Really appreciate you leaving this review and taking the time to tell us about your experience with Cision. It’s great to see that Instant Insights is effectively supporting your media monitoring and coverage evaluation. We appreciate the feedback regarding coverage ranking limits and missing contact information and have shared your comments with our product and media research teams to guide ongoing enhancements. If you’d like to dive deeper on the points you’ve made above, your account team is happy to discuss this feedback and help you get the most from your Cision solution. Thanks again for sharing your thoughts. ### 49. Good database and reporting tools, but some blind spots and helpdesk could be better **Rating:** 3.5/5.0 stars **Reviewed by:** Nick H. | European Communications Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about CisionOne?** Generally detailed and accurate media database, straightforward interface and good reporting tools **What do you dislike about CisionOne?** A few cases of missing coverage and media 'blind spots'. Access to helpdesk is too clunky and complex **What problems is CisionOne solving and how is that benefiting you?** I now have a fairly comprehensive media database which supports targeted outreach, and monitoring tools that enable better performance reporting **Official Response from Michalea Enmark:** > Hi Nick, Thanks for your review. Happy that our media database, reporting tools, and interface are supporting your targeted outreach and performance reporting. We’re sorry that your experience hasn’t been seamless when it comes to coverage and accessing support. If you haven’t already connected with your account teams and support on the matter, we encourage you to do so. We’ve also flagged your comments for review internally. Thanks again for taking the time to leave a review. ### 50. Media Monitoring Made Simple, Needs Better Search **Rating:** 3.0/5.0 stars **Reviewed by:** Lydia S. | Junior Corporate Communications Executive **Reviewed Date:** February 02, 2026 **What do you like best about CisionOne?** I like that we can tag pieces of coverage and look at the media monitoring board. It helps us work out how many pieces of coverage we get. Tagging pieces of coverage makes it simple to work out for each of our sectors what sort of coverage we are getting. The media monitoring board is super simple to use and is clear, especially with coverage timelines. **What do you dislike about CisionOne?** We often find missed coverage. I find the search function doesn't really work and I wish the general layout was more simple to use. **What problems is CisionOne solving and how is that benefiting you?** I use CisionOne for media monitoring, tracking coverage, and understanding the media landscape. Tagging coverage helps identify what we're getting for different sectors, and the media monitoring board is simple and clear, especially for coverage timelines. **Official Response from Michalea Enmark:** > Hi Lydia, Thank you for taking the time to provide your feedback. Glad to hear that tagging coverage and using the media monitoring board make it easier to track activity across your different sectors, particularly when reviewing timelines. We’d love to continue to help ensure you’re getting all relevant coverage in your searches and supporting navigating the platform. We encourage you to connect with your account team who would be happy to work with you to revisit your search setup and explore possible adjustments. Thanks again for your review. ## CisionOne Discussions - [What is Help a Reporter Out used for?](https://www.g2.com/discussions/what-is-help-a-reporter-out-used-for) - 1 comment, 1 upvote - [Do you think the addition of a checkbox or bulleted list](https://www.g2.com/discussions/24605-do-you-think-the-addition-of-a-checkbox-or-bulleted-list) - 2 comments, 1 upvote - [Browser Support](https://www.g2.com/discussions/browser-support-bec4244d-7f06-4c59-ae92-38018bd66461) - 1 comment, 1 upvote - [Social Content](https://www.g2.com/discussions/social-content) - 1 comment, 1 upvote - [Audience Insights](https://www.g2.com/discussions/how-are-audience-insights-determined) - 1 comment, 1 upvote - [View CisionOne pricing details and edition comparison](https://www.g2.com/products/cisionone/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-06+01%3A21%3A58+-0500&secure%5Bsession_id%5D=b231c85c-108f-4b40-bd14-41eeb961e706&secure%5Btoken%5D=cde8ddc2705c38c57185598383faa748db8cebeb0e50ba7c9bb26fccf36cf412&format=llm_user) ## CisionOne Integrations - [Feedly News Reader](https://www.g2.com/products/feedly-news-reader/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Meltwater](https://www.g2.com/products/meltwater/reviews) - [PR Newswire](https://www.g2.com/products/pr-newswire/reviews) ## CisionOne Features **Social Analytics** - Competitor Analysis - Follower Analysis - Post Performance - Attribution - Hashtag Analytics - Sentiment Analysis **Contact Management** - Media Database - Record Management - Relationship Management - Segmentation **Media Channels** - Broadcast Media - Print Media - Online Media **Monitoring & Listening** - Social Measurement - Influencer Identification - Brand Monitoring - Keyword Tracking - Trend Analysis - Competitor Analysis **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Social Media Listening Tools** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Reports & Dashboards** - Report Customizability - Report Exporting - Scalability **Database** - Media Database - Contact/Campaign Management - Newsroom **PR Management** - Communications - Campaign Management - Engagement Tracking - PR Analytics **Geographic Coverage** - Local Media - National Media - International Media **Data Management & Analysis** - Sentiment Analysis - Social Reporting - Alerts and Notifications - Advanced Data Filtering **Agentic AI - Regulatory Change Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Outreach** - Media Distribution - PR Planner - Social Media Services **Workflow Automation** - Pitching - Campaign Scheduling **Reporting** - Keyword Targeting - Custom Feeds and Alerts - Custom Reports - Dashboards **Agentic AI - Media Monitoring** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Social Media Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Reporting** - Monitoring - Impact Measurement **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Media and Influencer Targeting** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **User Rights/Roles** - Team Collaboration ## Top CisionOne Alternatives - [Onclusive](https://www.g2.com/products/onclusive/reviews) - 4.3/5.0 (202 reviews) - [Meltwater](https://www.g2.com/products/meltwater/reviews) - 4.1/5.0 (2,624 reviews) - [Muck Rack](https://www.g2.com/products/muck-rack/reviews) - 4.5/5.0 (450 reviews)