We use the media monitoring function the most, and it is very helpful for daily news monitoring especially with the audience size and article sentiments that are included with each news mention. We also use the reporting function on a monthly basis, and I love that I can set up a dashboard and easily go back to it each month to pull the data I need. The database of journalists and outlet contacts/ information is also VERY helpful for finding outreach targets. Overall, this tool does a lot for me and my team! Review collected by and hosted on G2.com.
There are some small glitches and limitations. For example, when searching for an outlet's UVM, there are no commas in the numbers as listed. I know it sounds silly, but it takes me an extra minute to make sure I'm reporting the correct number because I have to parse out if it's in the thousands, millions, etc. I also find it limiting that you can't create a news mentions report outside of the email report function. I would like to be able to create it as a PDF, and I wish the formatting wasn't so set in stone. It would be nice to be able to customize the look and structure of it. We basically have to create our own clips report manually because this platform is lacking in that functionality. Review collected by and hosted on G2.com.
Hi Julia,
We really appreciate you taking the time to leave such a detailed review. It sounds like CisionOne has become a valuable part of your team’s daily monitoring, monthly reporting, and media outreach, particularly with the ability to automate parts of that work.
Your comments around UVM display and having more flexibility when creating and formatting coverage reports are also really helpful. We’ll make sure these suggestions are shared with our product team.
Thanks again for all the thoughtful feedback.