G2

Adnan M.

Head of Information Technology

Computer & Network Security

Mid-Market (51-1000 emp.)

10/23/2026

"Seamless, Zero-Trust Access Control with Minor Admin Hurdles"

4.5/5

What do you like best about Cisco Duo?

Without a doubt, the one-tap Duo Push notification. It completely removes user friction by turning a critical security requirement into a fast, effortless action.

• UI / UX: The user experience is incredibly clean and intuitive. The administrative backend is straightforward, while the end-user app is minimalistic, meaning teammates don't need training to use it effectively.

• Integrations: Duo stands out for its exceptional versatility. It connects flawlessly with everything from remote desktop protocols (RDP), VPNs, and Windows logins, to major cloud spaces like Microsoft 365, Google Workspace, and legacy infrastructure.

• Performance: It runs like clockwork. Authentication is lightning-fast and exceptionally dependable, drastically cutting down on password reset tickets and unauthorized access risks.

• Pricing / ROI: The licensing model delivers immense value. Because it bills cleanly per user rather than charging you for every single application you want to protect, it yields an incredible return on investment as you scale across multiple apps.

• Support / Onboarding: Rolling out the software is a breeze. IT teams can complete deployment across entire organizations in a matter of days. Backed by structured documentation and highly responsive customer support, onboarding new team members is stress-free.

• AI / Intelligence: The addition of Cisco Identity Intelligence brings phenomenal continuous security checking. It actively monitors user accounts, device patches, and agentic users behind the scenes, alerting administrators to vulnerabilities before they become active threat Review collected by and hosted on G2.com.

What do you dislike about Cisco Duo?

The biggest drawback is the management complexity of complex user lifecycles and the inflexibility of its self-service portal when users get locked out or switch devices.

• The Issue: While basic onboarding is simple, handling users who change phone numbers, lose physical tokens, or need temporary bypass codes often requires heavy IT helpdesk intervention. The self-service console isn't intuitive enough for non-technical users to restore their own access securely.

• The Impact: This creates an immediate bottleneck for IT support teams. When employees get locked out, it halts their productivity completely, causing frustration and driving up internal helpdesk ticket volumes.

• Suggested Improvement: Cisco should introduce a more robust, secure, and user-friendly self-service recovery workflow (e.g., using verified recovery contacts or automated manager-approval workflows) to offload these routine tasks from IT Review collected by and hosted on G2.com.

What problems is Cisco Duo solving and how is that benefiting you?

Before implementing Cisco Duo, our organization was exposed to significant security risks due to weak password habits, phishing vulnerabilities, and a lack of visibility into remote devices.

We relied heavily on standard passwords, meaning a single leaked credential could compromise our entire network. Additionally, tracking whether remote employees were logging in from secure, updated personal devices was a constant challenge. Review collected by and hosted on G2.com.