--- title: CINNOX Reviews meta_title: 'CINNOX Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 34 reviews by the users' company size, role or industry to find out how CINNOX works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 34 scale: '5' date_modified: '2026-07-13' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # CINNOX Reviews **Vendor:** M800 **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.3/5.0 **Total Reviews:** 34 ## About CINNOX CINNOX is a comprehensive engagement platform that unifies telephony, digital, and social channels. We help businesses compete and win by humanising customer and team experiences through one single platform: Elevate Customer Experiences: - Seamlessly switch among chat, voice, and video on any channel - Give first-time resolution by connecting questions to right expertise - Reduce customer wait times with predictive data analysis Optimise Employee Experiences: - Increase team efficiency by automating repetitive tasks - Tap expertise from different teams to solve complex problems - Improve team performance with insight-driven data We achieve this through the three key pillars of great customer service, where businesses can enjoy one continuous loop of experience improvement: Connect, Orchestrate, and Evaluate. ## CINNOX Pros & Cons **What users like:** - Users commend the **efficient customer support** of CINNOX, streamlining inquiries and enhancing communication across multiple channels. (3 reviews) - Users praise the **ease of use** of CINNOX, finding it convenient for managing inquiries across multiple platforms. (3 reviews) - Users value the **integrated communication** capabilities of CINNOX, streamlining customer support and supplier interactions efficiently. (2 reviews) - Users love the **easy management** of customer inquiries on CINNOX, streamlining communication and saving valuable time. (2 reviews) - Users highlight the **easy setup** of CINNOX, allowing seamless communication across various platforms without complications. (2 reviews) - Chat Features (1 reviews) - Connectivity (1 reviews) - Convenience (1 reviews) - Easy Access (1 reviews) - Easy Communication (1 reviews) **What users dislike:** - Users highlight the **missing functionality** of CINNOX, particularly the lack of integration and flexibility for support teams. (3 reviews) - Users find the **limited AI capabilities** of CINNOX restrictive, especially due to the lack of ChatGPT support. (2 reviews) - Users face **admin control issues** limiting access to necessary inquiries, hindering flexibility and efficiency across departments. (1 reviews) - Users report that the **support hotline is sometimes unreachable** , leading to frustration when seeking assistance. (1 reviews) - Users are disappointed with the **lack of ChatGPT support** , limiting the chatbot's functionality and effectiveness. (1 reviews) - Data Management (1 reviews) - Expensive (1 reviews) - Integration Issues (1 reviews) - Lack of Integrations (1 reviews) - Limitations (1 reviews) ## CINNOX Reviews ### 1. A powerful engagement platform with clean GUI **Rating:** 5.0/5.0 stars **Reviewed by:** Peter L. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2023 **What do you like best about CINNOX?** CINNOX is developed by a telco M800 which provides DID, ITFS and SMS service, etc. Traditionally, we can only rely on PSTN to make an off-net call to communicate between customers and us. After having CINNOX, our customers and us can cross-communicate between on-net and off-net; our customers can chat with us through a widget on our corporate website or use a direct web link. Moreover, it can integrate with the most popular social media platforms such as WABA, Facebook Messager, WeChat or other third-party platforms. So, our customers can also contact us through their favorite social media. We can handle most inquiries on a single platform, especially during the pandemic. We do not need to make some changes on our PABX to set call forwarding and avoid disclosing our personal phone number. We only need a web browser or mobile app. Furthermore, CINNOX provides APIs for us to achieve different management, operation or reporting tasks, such as sending bulk SMS from a template or generating various kinds of reports. **What do you dislike about CINNOX?** The system design of CINNOX may focus on marketing or sales, so the handler can only access their inquiries. If this platform is for the CS department, they cannot access all queries. So, it is recommended to make the platform more flexible. A particular profile will be applied after updating the organization's industry field, selecting a predefined department/team field, and adding more user roles and permissions. **What problems is CINNOX solving and how is that benefiting you?** It can help to reduce the workload of managing multiple platforms. Also, I can easily assign a staff or a staff list to the route for different directories or destination numbers. ### 2. Helping me with customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Sai Man C. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2023 **What do you like best about CINNOX?** We are a company selling herbal supplement and aromatherapy products and we use cinnox to help with our customer support. We promote our products and communicate with our customers using multiple channels including Facebook, DID number and wechat. With Cinnox, I can manage e customers inquiries all in one platform which is very time saving and convenient! I also use cinnox to communicate with my oversea supplier as I can make international call in a good rates using Cinnox! I will recommend it to any companies who want to manage customer inquiries and do business international communication more easily! **What do you dislike about CINNOX?** I think it is good in general, I haven't found anything I don't like yet. **What problems is CINNOX solving and how is that benefiting you?** Customer service; international calls ### 3. Carefree support and partnership model **Rating:** 4.0/5.0 stars **Reviewed by:** Hans L. | Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about CINNOX?** Cinnox provide a consist support team in case of any exceptions and their product team are willing to partner closely with us to ensure our needs are met. A clear product roadmap would enable us to plan ahead that impact our digital business strategy as a whole. **What do you dislike about CINNOX?** It would be great to come with function that enable us to do auto routing with chatbot features by default. **What problems is CINNOX solving and how is that benefiting you?** Cinnox is able to help us centralize all conversational data structurely that enable us to understand our customer in depth. ### 4. Best unified communication platform **Rating:** 5.0/5.0 stars **Reviewed by:** Grace W. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about CINNOX?** I really like the fact that CINNOX offers a customer-friendly digital ecosystem with features such as a web link feature to start a live chat session or a web call directly from our customers, who previously served them. This makes it much easier for them to get answers quickly and conveniently without having to wait on hold while they figure out who they need to speak with. **What do you dislike about CINNOX?** limit spacing for text messaging on mobile phone. **What problems is CINNOX solving and how is that benefiting you?** To provide seamless and integrated experiences for my customers, we made it easy for them to report and resolve issues. This not only saves our customer time and frustration, but also improves their overall experience with our brand. ### 5. Revolutionize ways to connect to the customers **Rating:** 4.5/5.0 stars **Reviewed by:** Benny Y. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2023 **What do you like best about CINNOX?** I think the unified way to connect with the customers is the way to go. It's very important to engage the customers in the ways they would like to connect, not the other way around. **What do you dislike about CINNOX?** Not much, but if I have to think of one, it will be the data and handling of the conversations are all handed over to CINNOX, I'm more inclined to use CINNOX if they have APIs that I can integrate with our system. **What problems is CINNOX solving and how is that benefiting you?** {"translation":"Unifying all conversations from different channels."} ### 6. Omni channel platform **Rating:** 4.5/5.0 stars **Reviewed by:** Michael C. | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2023 **What do you like best about CINNOX?** Omni channel communication combine all communication channel in one single platform **What do you dislike about CINNOX?** The omni channel platform license is not cheap, hope the price can be reduced **What problems is CINNOX solving and how is that benefiting you?** we have some problem on the begining setup and the team solve it quickly ### 7. Whatsapp Business in CINNOX **Rating:** 4.5/5.0 stars **Reviewed by:** Rex C. | Enterprise (> 1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about CINNOX?** Clean and Clear UX/UI. Easy to set up and use. **What do you dislike about CINNOX?** They are not supporting ChatGPT at the moment. **What problems is CINNOX solving and how is that benefiting you?** Whatsapp Business for in-house support and customer help desk. ### 8. Toll free call forward issue **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about CINNOX?** Providing Service (Toll Free) are OK **What do you dislike about CINNOX?** Supporting hotline unreachable sometimes **What problems is CINNOX solving and how is that benefiting you?** They provide the mainland toll free call for re-direct to our Call Centre ### 9. Fantastic end-to-end support providing excellent customer experience **Rating:** 5.0/5.0 stars **Reviewed by:** Gunalan R. | Product Development & Strategy, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2022 **What do you like best about CINNOX?** I like that the platform is very user-friendly, and the features are not overly cluttered. It is simple to navigate with a good interface, and also very importantly, easy to install the software by anyone in the company. The platform provides a multi-purpose communication tool that can be used for customer meetings and team collaborations. I also like that CINNOX offers toll-free numbers that you can use to receive all your calls and manage your records more conveniently within the dashboard. You can also upgrade to gain the feature to send and receive SMS. I heard that QR codes can be scanned for convenience by customers, to avoid filling in particulars. I've not tried this feature though and will be glad to do so. The video and audio are also excellent. Overall, a good platform to stay connected with your customers and colleagues. **What do you dislike about CINNOX?** I've not thoroughly explored the platform, however, I felt that the product demo could be well elaborated with an eloquent presentation. Not that it is a showstopper or anything, ultimately, the platform is incredibly easy to understand and utilize. **What problems is CINNOX solving and how is that benefiting you?** Ongoing communication with customers and the internal tea. The product is easy to install and creates a meaningful experience in handling the customers inquiry. ### 10. After testing various functions, it is considered more suitable for product sales-related purposes. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2023 **What do you like best about CINNOX?** 1. Immediate customer support; 2. Simultaneous support for handling voice/text inquiries; 3. Feature-rich (chat and call links and QR code/CINNOX mobile app/virtual number) **What do you dislike about CINNOX?** The interface and operational logic are not very intuitive, requiring time to understand and become familiar with. Although there are many features, they can be overwhelming for beginners. **What problems is CINNOX solving and how is that benefiting you?** Integration of phone and text consultation ## CINNOX Discussions - [Is there any chance Whatsapp and](https://www.g2.com/discussions/31125-is-there-any-chance-whatsapp-and) - 3 comments, 2 upvotes - [Will there be support for other browsers in the future?](https://www.g2.com/discussions/31381-will-there-be-support-for-other-browsers-in-the-future) - 1 comment, 1 upvote - [Essentials Package - Can I integrate the maaiiconnect widget on more than one website or domain?](https://www.g2.com/discussions/27293-essentials-package-can-i-integrate-the-maaiiconnect-widget-on-more-than-one-website-or-domain) - 1 comment, 1 upvote - [Essentials Package - Can I get a free trial?](https://www.g2.com/discussions/27292-essentials-package-can-i-get-a-free-trial) - 1 comment, 1 upvote - [View CINNOX pricing details and edition comparison](https://www.g2.com/products/cinnox/reviews/cinnox-review-4315178?section=pricing&secure%5Bexpires_at%5D=2026-07-15+07%3A16%3A02+-0500&secure%5Bsession_id%5D=b0b59c0a-c761-4e8d-9336-d7e4cdaf205b&secure%5Btoken%5D=d75ccc6f5e7fcdc9921009d3b1de083fc9ae73db2c37e0dc1f1f48a80cc7680c&format=llm_user) ## CINNOX Features **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Generative AI** - AI Text Generation - AI Text Summarization ## Top CINNOX Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,719 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,676 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,969 reviews)