G2

Seema P.

Mid-Market (51-1000 emp.)

3/7/2023

"Account Manager"

4.5/5

What do you like best about ChurnRX?

I most appreciated how ChurnRX used research to support their methods and their training wasn't solely lectures; it included several role play exercises and interactive sessions to make sure we stayed engaged and better understood the skills being taught. I was able to apply the skills immediately in my role, improve my confidence level and I can take these learnings with me throughout my career. Review collected by and hosted on G2.com.

What do you dislike about ChurnRX?

Overall the training content was helpful but I think the timing of the sessions and how we should prepare for each of the sessions could have been improved to ensure we retained the information better. It'd also be helpful to have one-sheeter documents we could save with the key takeaways, learnings from each session. Review collected by and hosted on G2.com.

What problems is ChurnRX solving and how is that benefiting you?

ChurnRX provided hands-on training to the client services team at the marketing automation platform organization I work at. I learned to refine my approach to managing client accounts by better understanding customer behaviors and switching to a measurable, results-oriented approach. In addition, I have a better understanding of what drives customer retention and how to mitigate customer churn. Although no customer is the same, I now have a playbook of skills I can tap into to excel within my Account Manager position. Review collected by and hosted on G2.com.