# ChurnRX Reviews **Vendor:** ChurnRX **Category:** [Customer Success Training Providers](https://www.g2.com/categories/customer-success-training) **Average Rating:** 4.8/5.0 **Total Reviews:** 15 ## About ChurnRX Conventional methods produce conventional results. ChurnRX's expert training takes an unconventional approach with proven methodologies that drive phenomenal results. We tailor our skills training, using your data, to scientifically implement the right playbooks and skills that drive retention at scale. ChurnRX's team of world-class retention and growth experts are armed with battle-tested methodologies for creating radical improvements that scale across entire organizations. Founded in 2015, ChurnRX has trained hundreds of leading tech companies, helping multiple reach unicorn valuation status. The company is renowned for its ability to drastically improve customer retention through its simple and unique practices. ## ChurnRX Reviews ### 1. Director, Account Success **Rating:** 5.0/5.0 stars **Reviewed by:** Ian J. | Strategic Account Director, Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2023 **What do you like best about ChurnRX?** The team is highly knowledgeable about providing the best support possible for your customers by focusing on the outcomes they want to achieve. They don't just tell you what's wrong. They help you fix the problems by training your team, building process and improving on things as they are tested. **What do you dislike about ChurnRX?** It is hard to teach teams new processes without real-world examples. This is something that the group tried to do, but at times the examples provided became repetitive and lost their impact. **Recommendations to others considering ChurnRX:** If you are looking to upskill the knowledge of your CS org by using data and analysis combined with the implementation of simple processes, then they are a great partner. You can expect them to work extremely hard, be very responsive and come up with solutions to your problems. **What problems is ChurnRX solving and how is that benefiting you?** ChurnRX helps you to understand why your customers are churning and then provides you with the structure, learnings and enablement needed to boost the skills of your entire CS org to help reduce churn. ### 2. Account Manager **Rating:** 4.5/5.0 stars **Reviewed by:** Seema P. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2023 **What do you like best about ChurnRX?** I most appreciated how ChurnRX used research to support their methods and their training wasn't solely lectures; it included several role play exercises and interactive sessions to make sure we stayed engaged and better understood the skills being taught. I was able to apply the skills immediately in my role, improve my confidence level and I can take these learnings with me throughout my career. **What do you dislike about ChurnRX?** Overall the training content was helpful but I think the timing of the sessions and how we should prepare for each of the sessions could have been improved to ensure we retained the information better. It'd also be helpful to have one-sheeter documents we could save with the key takeaways, learnings from each session. **What problems is ChurnRX solving and how is that benefiting you?** ChurnRX provided hands-on training to the client services team at the marketing automation platform organization I work at. I learned to refine my approach to managing client accounts by better understanding customer behaviors and switching to a measurable, results-oriented approach. In addition, I have a better understanding of what drives customer retention and how to mitigate customer churn. Although no customer is the same, I now have a playbook of skills I can tap into to excel within my Account Manager position. ### 3. Training to revolutionize your CS Department **Rating:** 5.0/5.0 stars **Reviewed by:** Matt E. | Founder, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2023 **What do you like best about ChurnRX?** Their training was simple to implement. It revolutionized how we thought about customer success and how we managed our books of business. Before ChurnRX, we all had dozens of things we were trying to manage with customers. We were coming up with new strategies depending on which customer we were trying to retain, or we were utterly throwing crazy discounts or things at them to try to get them to expand. After ChurnRX, we simplified what we did with each customer. We focused on the two playbooks that actually worked and then had a great way to assess when a customer was at risk. Honestly, we saved SO much time managing our books of business and, at the same time, saw our early retention increase. Bottom line - their training will revolutionize your CS teams' efforts and allow you to grow your teams systematically. **What do you dislike about ChurnRX?** There were lots of new things to implement (which all worked and showed success early on), butit'ss very fast-paced. The only thing I would suggest is to allow more time to really digest specific training topics, and perhaps give time to work with other department heads as well. **Recommendations to others considering ChurnRX:** Do it. Its worth the cost. It's one of the few trainings that I can attest to helping my own career and furthering the careers of those in my department. If you need to scale and grow your teams while improving retention, ChurnRX is only way you should do it. **What problems is ChurnRX solving and how is that benefiting you?** We needed to scale our department. In order to do that, we had to decrease our customer churn so that our model could allow us to hire more CSMs and Ops efficiently. We had issues with customers churning within the first 90 days, and with the playbooks they helped us implement, we immediately saw our newest cohorts of customers retaining drastically better than before. Now thats a main dashboard on our TV wall that we track each month. ### 4. Understanding the Customer **Rating:** 5.0/5.0 stars **Reviewed by:** Bounta N. | Operations Program Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 13, 2023 **What do you like best about ChurnRX?** The professionalism of Greag Daines and Jeff Moss were the highlights of my time engaging with ChurnRX. Both Greg and Jeff are the best at what they do. They know how to motivate teams and give them the knowledge to make changes that will improve their relationships with their customers in a way that changes their business. **What do you dislike about ChurnRX?** I have no reason to give negative feedback for ChurnRX. **Recommendations to others considering ChurnRX:** Any business looking to understand its customers better and improve its business relationships with its customers should utilize ChurnRX. Their vast knowledge of how to undergo change management will allow companies to shift their mindset and goals with their customers is second to none. ChurnRX will ensure you have genuine relationships with your customers, and the value they provide will change how you do business and think for all future customer interactions. **What problems is ChurnRX solving and how is that benefiting you?** I have worked with ChurnRX on multiple projects within multiple companies for different capacities; most projects focused on customer understanding and retention. Each time I have worked with them, they have delivered clear, concise and beneficial information and guidance on improving relationships, learning and retention for the company's customers. ### 5. ChurnRX - Innovating The Client Success Industry **Rating:** 5.0/5.0 stars **Reviewed by:** Casey P. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2023 **What do you like best about ChurnRX?** ChurnRX team members lived everything that they teach from prior industry knowledge. What they teach is easy to implement quickly, and it is effective. They are also accessible, which is extremely useful when we were trying to implement these systems. **What do you dislike about ChurnRX?** The training program schedule is good, but there needs to be a better breakdown of what the team(s) will be learning for each session. Sometimes we go into a training session blind and aren't sure what to expect. The training schedule could use an agenda, scope, or bullet points of what we will review. **Recommendations to others considering ChurnRX:** For companies looking to hire ChurnRX, I recommend coming in with an open mind and knowing that you are in good hands. Take the time to do the work outside each training session, and be willing to abandon old methodologies and implement the new. The quicker you implement what they are teaching, the faster you'll see successes with your own Key Results. **What problems is ChurnRX solving and how is that benefiting you?** ChurnRX is helping Team D3 solve how we approach our churn as it relates to our Client Success processes and programs. So far, we have seen early successes with pilot programs and client initiatives that ultimately helps our clients grow and succeed with their business objectives. ### 6. Structured Processes for Efficiency and Building Best Practices **Rating:** 5.0/5.0 stars **Reviewed by:** Michele H. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2023 **What do you like best about ChurnRX?** Professionalism; accountability; building of standard work; guiding and coaching for delivering results **What do you dislike about ChurnRX?** Nothing! ChurnRX kept our team driving forward for developing structured processes and implementing these into our daily work. **Recommendations to others considering ChurnRX:** If your business struggles to meet project deadlines or has notable deficiencies in process alignment, ChurnRX can provide you with the tools for success! **What problems is ChurnRX solving and how is that benefiting you?** ChurnRX brought the knowledge of building structured processes and the use of tools for enhancing work performance to our team. Building playbooks of basic infrastructure for quick reference guides for the team, along with developing standard work comprised of template slide decks, have made our roles more efficient and aligned. The coaching and role play associated with training team members on Power Skills for engaging with customers elevated the team's skill set. ChurnRX kept the team accountable for delivering "rough draft" assignments, allowing us to accomplish our goals. ### 7. Essential to my professional skill development! **Rating:** 5.0/5.0 stars **Reviewed by:** Katie A. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2023 **What do you like best about ChurnRX?** These sessions were invaluable and genuinely helped polish my professional skills. The information is digestible and presented in a way that is easy to retain and recall during customer calls. I could feel the difference in my conversations as these skills became more and more habitual. **What do you dislike about ChurnRX?** A lot of information was presented quickly or all at once, but usually, once we got to the practice/role-playing portion of the sessions, it made a lot more sense. I like to take notes, but sometimes it was hard to keep up! **Recommendations to others considering ChurnRX:** Everyone can benefit from this, no matter what professional skillset you have currently. **What problems is ChurnRX solving and how is that benefiting you?** The knowledge shared during the ChurnRX training sessions applies to countless aspects of our business. This training has helped us reduce churn, have more success with upselling, get more customers to buy into and align with our strategies, and have more productive/intentional calls with said customers. ### 8. Effective guidance for scalability, problem solving and team progression. **Rating:** 5.0/5.0 stars **Reviewed by:** Kerianne W. | Director of Physician Recruitment , Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2023 **What do you like best about ChurnRX?** I would not have been able to tackle many of the obstacles I was facing without the support and guidance I had in Jeff. **What do you dislike about ChurnRX?** Only wish it was more affordable so we our team could continue the relationsihp. **What problems is ChurnRX solving and how is that benefiting you?** Jeff provided pointed consultation that allowed me to get my bearings as a first-year leader. The mentorship was grounded in experience and fact-based methodology, allowing me to grow my confidence and team. Jeff and ChurnRX was instrumental in communicating to me the 30,000-foot view of our company, allowing me to aim for productivity and alignment better. ### 9. Actionable advice and guidance to put into practise immediately **Rating:** 5.0/5.0 stars **Reviewed by:** Katya B. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2023 **What do you like best about ChurnRX?** I enjoyed that the ChurnRX team worked with management to build out real-life examples and actionable advice and guidance that the teams could use to put into practice straight away. **What do you dislike about ChurnRX?** We did role play certain scenarios which I think we could have done more of to build confidence across the group for the actions they needed to take based on what they had learnt. **What problems is ChurnRX solving and how is that benefiting you?** ChurnRX worked with us to analyse churn risks we saw within our company to identify them faster. Then implementing action plans and processes to help mitigate this. They also helped us review our initial engagement plan and look at improvements for internal handovers to reduce dormant clients. ### 10. Team Skills training, process development, Onboarding Guides, and leadership coaching. **Rating:** 5.0/5.0 stars **Reviewed by:** Karlita H. | Provider Operations Manager - Physician Onboarding , Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2023 **What do you like best about ChurnRX?** Jeff. Hands down the best training experience from an outside resource I have ever experienced. Jeff quickly assessed our needs and assembled processes and training that met those needs. He was able to give constructive feedback that produced immediate results. **What do you dislike about ChurnRX?** I have nothing negative to say. Great resource! **What problems is ChurnRX solving and how is that benefiting you?** Jeff helped us identify provider retention issues and develop processes to help ensure long-term provider and internal team success. We did team skill-building exercises. Developed, refined and streamlined Onboarding processes and even provided some leadership coaching. ### 11. Useful Product for Client Relationships **Rating:** 3.5/5.0 stars **Reviewed by:** Zac S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2023 **What do you like best about ChurnRX?** They had a positive process to ensure you meet deadlines and provide value to your clients. There were tools to help you get there, and Jeff worked through all kinds of situations with us to ensure you had a solid understanding of them. **What do you dislike about ChurnRX?** I don't have any dislikes or please considers regarding ChurnRX. The service they provide is value-added and concise to maximize the use of your time. **What problems is ChurnRX solving and how is that benefiting you?** ChurnRX is helping ensure we are providing the most value to our clients we can, and it helps ensure we are being proactive rather than reactive to issues they may have. ### 12. Attentive, well structured, Customer Success Strategies development **Rating:** 5.0/5.0 stars **Reviewed by:** Douglas H. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2023 **What do you like best about ChurnRX?** A well-presented and structured program designed to accelerate my skills around identifying and preventing churn risks. While key steps were laid out in an easy-to-digest way, the program dove deeper into each step to help strengthen my confidence in using them to help with all my future customer interactions. **What do you dislike about ChurnRX?** Nothing I can think of from our past interactions! **What problems is ChurnRX solving and how is that benefiting you?** As their name suggests, the team at ChurnRX is helping our CX team identify potential risks in our books of customers and strategize effective ways to prevent future turnover. ### 13. ChurnRX for the Win! **Rating:** 5.0/5.0 stars **Reviewed by:** Dan F. | Manager of Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2023 **What do you like best about ChurnRX?** The team at ChurnRX are so knowledgeable and great to work with. I've appreciated their focus on our needs and not a general approach to solving our problems. They have been so generous with their time. **What do you dislike about ChurnRX?** I'm all about constructive criticism but I can't think of anything. **What problems is ChurnRX solving and how is that benefiting you?** They really helped us understand the importance of not just making customers happy but truly solving their problems and proving the ROI our product is delivering. They helped us ask better questions and really dig into how we are delivering for them. ### 14. Jeff enabled our team to approach churn with a new mindset. **Rating:** 4.5/5.0 stars **Reviewed by:** Chelsea V. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2023 **What do you like best about ChurnRX?** The Forward Five method! We use this internally now and it's helped me immensely! **What do you dislike about ChurnRX?** If I'm honest; the role plays are not my favourite but they're also needed! **Recommendations to others considering ChurnRX:** If you are considering revising your churn processes and playbooks; I would recommend leaning on the expertise of the ChurnRX team. **What problems is ChurnRX solving and how is that benefiting you?** We were given techniques on how to approach potential churn and how to enable our teams to maximise our time with customers. ### 15. Churn impacts from all levels of the business **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron H. | Manager of Enterprise Customer Success , Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2023 **What do you like best about ChurnRX?** Innovation and not relying on conventional thinking. They not only present valuable concepts and statistics but are very insightful on how to implement strategy **What do you dislike about ChurnRX?** Just want to continue to get more insights from them! **What problems is ChurnRX solving and how is that benefiting you?** Reducing churn - particularly early churn by establishing value-driven processes that ensure customers are a good fit from the beginning. - [View ChurnRX pricing details and edition comparison](https://www.g2.com/products/churnrx/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+12%3A46%3A15+-0500&secure%5Bsession_id%5D=57108201-efc3-4d2d-827f-1727dcc755df&secure%5Btoken%5D=6fc75c11a63f720e341627550d55b24f10b1788b0a00b39828e8491ea94425bc&format=llm_user) ## ChurnRX Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top ChurnRX Alternatives - [SuccessCOACHING](https://www.g2.com/products/successcoaching/reviews) - 4.6/5.0 (932 reviews) - [Winning by Design](https://www.g2.com/products/winning-by-design/reviews) - 4.8/5.0 (757 reviews) - [Hoffman LLC](https://www.g2.com/products/hoffman-llc/reviews) - 4.8/5.0 (36 reviews)