I find it easy to log a call, track down where it is, and attach the relevant documentation used to log and resolve it. Calls are classified and assigned to clients, which makes reporting much easier. Chronodesk also helps me log clients’ complaints, queries, and development requests, and its reports and dashboards help me assess the biggest problem areas in the business. Setup was very easy, with no hassles. The Rysis team helped us migrate from Jira, and we’ve managed our clients and categories ourselves since going live. Review collected by and hosted on G2.com.

I find the reports quite static. I’d like to define my own reports based on what I need to extract, and live analytics would help me assess problems in the business. It would also be nice to link Chronodesk to Azure DevOps so I can connect calls to the work items developers need to do. Review collected by and hosted on G2.com.