--- title: Chatra Reviews meta_title: 'Chatra Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 32 reviews by the users' company size, role or industry to find out how Chatra works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 32 scale: '5' date_modified: '2026-06-30' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Chatra Reviews **Vendor:** Chatra (by Brevo) **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.2/5.0 **Total Reviews:** 32 ## About Chatra Chatra is a comprehensive live chat and chatbot platform designed to enhance customer engagement and drive sales for businesses of all sizes. By integrating real-time communication tools with intelligent automation, Chatra enables companies to interact proactively with website visitors, address inquiries promptly, and guide potential customers through the purchasing process. Its user-friendly interface and robust feature set make it an invaluable asset for improving customer support and increasing conversion rates. Key Features and Functionality: - Live Chat: Facilitates real-time conversations between businesses and website visitors, allowing for immediate assistance and personalized support. - Chatbots: Automates routine tasks and responses, providing 24/7 support and capturing leads even when live agents are unavailable. - Cart Saver: Identifies visitors who have items in their shopping carts and enables proactive engagement to reduce cart abandonment rates. - Shared Inbox: Consolidates messages from various channels, including email and social media, into a single interface for streamlined communication management. - Visitor Insights: Offers real-time data on website visitors, including their location, browsing behavior, and shopping cart contents, empowering businesses to tailor their interactions effectively. - Multi-Platform Support: Provides desktop applications for Windows and Mac, as well as mobile apps for iOS and Android, ensuring seamless communication across devices. Primary Value and Solutions Provided: Chatra addresses the critical need for businesses to engage with customers promptly and effectively in the digital landscape. By offering a suite of tools that combine live chat, automation, and visitor analytics, Chatra helps businesses: - Boost Sales: Engage potential customers in real-time, answer their questions, and guide them through the purchasing process, leading to increased conversion rates. - Enhance Customer Support: Provide immediate assistance and resolve issues swiftly, resulting in higher customer satisfaction and loyalty. - Reduce Cart Abandonment: Proactively reach out to visitors who have abandoned their shopping carts, addressing concerns and encouraging them to complete their purchases. - Streamline Communication: Centralize messages from multiple channels, ensuring that no customer inquiry goes unnoticed and improving response times. - Gain Valuable Insights: Access detailed information about website visitors and their behavior, enabling businesses to make data-driven decisions and personalize their marketing strategies. By integrating Chatra into their operations, businesses can create meaningful connections with their customers, optimize their sales processes, and build a strong foundation for long-term success. ## Chatra Pros & Cons **What users like:** - Users value the **user-friendly interface** of Chatra, enhancing customer support and seamless communication with leads. (2 reviews) - Users appreciate the **user-friendly messaging features** of Chatra, enhancing customer support and lead conversion efforts. (2 reviews) - Users appreciate the **user-friendly interface** of Chatra, making communication seamless and effective for customer support. (2 reviews) - Users find Chatra's **ease of use** beneficial for seamlessly managing messages, chats, and customer information effectively. (1 reviews) - Users appreciate the **easy management** of Chatra, effectively integrating messages and enhancing customer support. (1 reviews) - Helpful (1 reviews) - Integrations (1 reviews) **What users dislike:** - Users experienced **initial bugs** like silent notifications, though they were resolved over time. (1 reviews) ## Chatra Reviews ### 1. Good app for managing chat messages **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2025 **What do you like best about Chatra?** This tool makes it easy to bring messages and emails together in one place. It's user-friendly for chatting, and the ability to attach files is very helpful. I also appreciate that you can save some customer information, which helps turn a chat into a potential lead. I use it every day for customer support. **What do you dislike about Chatra?** There were a few bugs at first, such as notifications not making any sound, but these issues were resolved later. I would appreciate it if a dark theme could be added. **What problems is Chatra solving and how is that benefiting you?** This tool addresses the challenge of communicating with customers by capturing their information even when we're offline, provided they are willing to fill out a form. It also simplifies communication by allowing easy integration of files, such as attachments and pictures, making interactions more efficient. ### 2. Great fit for small businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Reema D. | Associate Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2025 **What do you like best about Chatra?** Chatra interfaces with your website and allows users to send messages to any staff who are marked as working for that period of time. If it is after business hours, an email is sent to you instead so you can communicate with leads. You can see what customers are typing and can prepare responses. You can see who is on your site and it saves history of chats with customers. **What do you dislike about Chatra?** It does give customers full access to you at all times, so do be prepared for that. **What problems is Chatra solving and how is that benefiting you?** Lead generation and chat integration allow us to convert browsing interested customers into leads with ease. It's great and easy to use. ### 3. Quick response with chatbot **Rating:** 4.0/5.0 stars **Reviewed by:** Tony R. | consulting, Enterprise (> 1000 emp.) **Reviewed Date:** June 13, 2023 **What do you like best about Chatra?** - eliminates the process of answering repetitive questions - better response time is provided - easily integrate email and social networks for when more personalized communication is needed - Your application works perfectly to keep up with conversations while I'm not at the desk - support management is friendly and helpful in times of concerns **What do you dislike about Chatra?** when the chatbot is not configured correctly with automated responses, it can give incorrect answers but it is only a matter of a well-done configuration **What problems is Chatra solving and how is that benefiting you?** It was possible to provide more personalized conversations in short response times with better customer satisfaction ### 4. Great software for socializing purpose within the organization and also with the important clients. **Rating:** 4.0/5.0 stars **Reviewed by:** Allan F. | Financial Analyst, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Chatra?** It is a great software to connect live to your employees and vendors or even when customers need to connect to your organization for any query on a real-time basis. It helps create a transparent workflow in resolving any queries or disputes. **What do you dislike about Chatra?** Chatra sometimes gets frozen while having a live session. Maybe there are server issues sometimes which need to be fixed, or rest all is great with the app. Also, there should be a dark mode for all system requirements, which can be convenient for a longer time. **What problems is Chatra solving and how is that benefiting you?** It has helped to solve issues like to resolve real-time queries on time and also to get customer trust vividly as it helps to create a transparent relationship with the customers as their queries are resolved. ### 5. Easy & Quick to Handle Chatra **Rating:** 5.0/5.0 stars **Reviewed by:** Ramesh Kumar M. | Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Chatra?** The Free version of the chatra itself provides the best service to manage the chats to manage the customer. Helpful and easy to integrate with Slack & other platforms. **What do you dislike about Chatra?** Delay in email notification during the account password reset, and lazy load sometimes. Not sure that might be my network issue too :), lol it's a good platform. **What problems is Chatra solving and how is that benefiting you?** Quick auto-reply, easy notification to the admin, and can be managed from a handy device from anywhere. It's a lightweight application that shows a great impact to the requirement. ### 6. Chatra helped connect us to customers who needed help quicker. **Rating:** 4.0/5.0 stars **Reviewed by:** Stephanie D. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Chatra?** I liked being about to see when someone was on our web page allowing us to greet them. **What do you dislike about Chatra?** Haven't found anything I disliked yet. Chatra has been pretty helpful. **What problems is Chatra solving and how is that benefiting you?** Customers tend to get confused on how to run our website or have questions about products. Chatra helps us dissolve those issues so that customers can continue shopping with ease. Also gives us ideas on what we need to improve on our end. ### 7. The Ultimate Tool for Smooth Communication and Exceptional Customer Support **Rating:** 4.5/5.0 stars **Reviewed by:** Abhishek G. | Customer Support Specialist- Back Office, Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Chatra?** What I love most about Chatra is how easy it is to use. Chatra has a user-friendly interface that makes it easy to communicate with the customer. **What do you dislike about Chatra?** Pricing plans are a bit high if you are small business. Sometimes user- interface can be overwhelming for new users. I also faced challenges in starting. **What problems is Chatra solving and how is that benefiting you?** Chatra solves the problem of managing multiple chats simultaneously, which is particularly beneficial for me. With Chatra's convenient feature, I don't have to juggle numerous chats at once. Instead, I can focus on one conversation at a time, ensuring that I provide each customer with the attention they deserve. ### 8. A simple chat box that works **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Chatra?** I like the simplicity of chatra its easy to use and isn't intrusive. The free plan is great for getting you started and if you need additional features you can pay for the pro plan which isn't too expensive. **What do you dislike about Chatra?** I wish there were more features available on the free plan like the ability to automatically prompt an interaction with a visitor after a certain amount of time. **What problems is Chatra solving and how is that benefiting you?** Chatra is great for when you need to quickly engage a website visitor who may have questions but aren't interested in filling out a contact form to get help. Chatra definitely makes that process simple. ### 9. We like Chatra! **Rating:** 4.5/5.0 stars **Reviewed by:** Natasha P. | CXO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Chatra?** It integrates in Front and Slack which we use every day **What do you dislike about Chatra?** it's a little expensive for the simplicity we need it for **What problems is Chatra solving and how is that benefiting you?** someone being able to get to a human as quickly as possible on our website ### 10. Chatra, all good. **Rating:** 4.5/5.0 stars **Reviewed by:** Don B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2023 **What do you like best about Chatra?** It is one of the free apps and it is definitely easy to use, in short, user-friendly. **What do you dislike about Chatra?** Maybe, for me, when it comes to removing some branding badges whereas you have to pay for it so that it will be removed **What problems is Chatra solving and how is that benefiting you?** It resolves my business needs when it comes to communication, wherein I am free to send out any communication instructions without charge ## Chatra Discussions - [What does Chatra do?](https://www.g2.com/discussions/what-does-chatra-do) - [How do I disable Chatra?](https://www.g2.com/discussions/how-do-i-disable-chatra) - [Is Chatra good?](https://www.g2.com/discussions/is-chatra-good) - [What is Chatra?](https://www.g2.com/discussions/what-is-chatra) - [View Chatra pricing details and edition comparison](https://www.g2.com/products/chatra/reviews/chatra-review-8128337?section=pricing&secure%5Bexpires_at%5D=2026-07-04+10%3A41%3A47+-0500&secure%5Bsession_id%5D=c0106013-0e0f-41bb-90d6-d73b3f03b22f&secure%5Btoken%5D=39d1a96b107894f60742da195585a404fecf56ab17f80afb5f71617359563e1c&format=llm_user) ## Chatra Features **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles ## Top Chatra Alternatives - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,843 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,710 reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) - 4.5/5.0 (786 reviews)