G2

Verified User in Financial Services

Small-Business (50 or fewer emp.)

7/11/2018

"E-Commerce Game Changer*"

5/5

What do you like best about Chatra?

This is a perfect widget that can be utilized on your company's website. Ideal for small-businesses. This app allows the opportunity to have a hands-on approach with your customers and clientele. With this application you can meet customer satisfaction needs and function around your business-hours that can be pre-set with the application. This application takes customer-service to a whole new level. App is quite easy to install as well. The Chatra customer-service team speedily responds and handles customer/user inquiries which gives any user confidence in downloading and using this application. Review collected by and hosted on G2.com.

What do you dislike about Chatra?

Web-developer may need to be consulted when setting up this widget to your personal-website. The mobile-version of this application has limited functionality which can be a downside to this app. Conversations can be sorted and categorized into multiple different sectors such as "Missed" or "Queue" which sometimes causes confusion when responding back to clients. Review collected by and hosted on G2.com.

Recommendations to others considering Chatra:

I recommend users of this appliation to preset messages and tailor them to meet the customer's needs. If a customer is idling on your page, you can set up a function to have a timed-message automatically sent to them to assist them. Messages can be customized to suit any part of your website in order to help your customer every step of the way. Review collected by and hosted on G2.com.

What problems is Chatra solving and how is that benefiting you?

Offline messages can be sent to customers. Customer inquiries can be answered immediately upon receipt. There is a feature that shows you who is currently visiting your website. A nice added-feature is the ability to customize your messaging-platform with custom-colours. Chatra is an essential-asset for any company just starting up, or even established businesses who want to revamp their website. Review collected by and hosted on G2.com.