G2

Charlie B.

Small-Business (50 or fewer emp.)

7/27/2023

"Incredible tool for my customer engagement"

5/5

What do you like best about ChatForm?

I really appreciated the way I could intuitively use ChatForm's tooling to setup interactive flows for my customers via chat. Without exaggeration, this has already saved my business 100+ hours of tedious customer support time, and increased engagement. I can't recommend them enough! I was handheld through the onboarding process and got set up in no time with my messaging channels and form flows as well as a very successful marketing broadcast. 10/10 would recommend! Review collected by and hosted on G2.com.

What do you dislike about ChatForm?

I experienced a few minor bugs with their mobile app (which actually were solved following an update which was nice and support was very responsive). Review collected by and hosted on G2.com.

What problems is ChatForm solving and how is that benefiting you?

I was being bombarded by customer support issues, across phone calls, emails, and messages. I found it most helpful to be able to delegate most of my high pressing and high volume issues to smooth interactive flows with the chatform builder, and the inbox was very helpful for communicating with my customers. Review collected by and hosted on G2.com.