The ease of setting responses and actions, simplifying solutions and also responses, and making employees' daily work easier. Review collected by and hosted on G2.com.

Sometimes, it's difficult to teach a bot to understand the end user, it leads to endless loops, it's also complicated when a user wants to contact an agent and ends up annoyed because the bot doesn't understand some instructions. The difficulty when there's a writing problem, etc. Review collected by and hosted on G2.com.