G2

Kassandra W.

Donor Database Specialist

Small-Business (50 or fewer emp.)

4/8/2026

"Outstanding One-on-One Support"

5/5

What do you like best about CharityEngine?

They provide a significant amount of one-on-one support throughout the implementation and ongoing use of CharityEngine. Their team offers personalized guidance, taking the time to understand our specific processes and needs, and tailoring their assistance accordingly. This hands-on approach helps ensure a smoother transition, quicker issue resolution, and greater confidence in using the system effectively. Review collected by and hosted on G2.com.

What do you dislike about CharityEngine?

There is a wide range of customization options available within CharityEngine, to the point that it can feel overwhelming at times. While the flexibility is a major strength, allowing us to tailor the system to fit our specific needs, the sheer number of choices can make it challenging to know where to start or which approach is best. This can occasionally slow down decision-making or require additional time to fully understand and implement the most effective configurations. Review collected by and hosted on G2.com.

What problems is CharityEngine solving and how is that benefiting you?

Having a robust, centralized database in CharityEngine that also supports event auctions is a major advantage for our team. Managing donor data, event participation, and auction activity in a single system streamlines our processes and reduces the need to juggle multiple platforms. This kind of integration not only improves efficiency but also gives us a more complete view of supporter engagement.

In addition, enhanced email and text messaging features are a significant need for us. Stronger communication tools, especially improved segmentation, automation, and tracking, would help us connect with our audience more effectively, deliver more targeted messaging, and ultimately strengthen donor relationships and overall engagement. Review collected by and hosted on G2.com.