I like that Channelscaler is pretty easy to post and update documents when it works properly. It's useful for us because we are posting or updating documents almost daily, and we don't want the process to be too long. While it's not the shortest process I've seen, it's definitely not the longest either. It helps me with my work since there are only a few of us at the company handling the posting and updating of documents. Review collected by and hosted on G2.com.
There have been times where updating the documents on Channelscaler hasn't worked smoothly. The changes didn't take effect right away, and it was quite common before that they wouldn't show up until maybe up to twenty-four hours later, which was very sporadic. We couldn't tell when it was going to work immediately or take a while. We even went through a period where updating documents took so long that we weren't sure if it would happen at all, and we had to submit multiple tickets to resolve the issue. This caused a problem because different people were seeing different versions of documents, and we couldn't tell who was seeing what. They mostly fixed that issue, thankfully. Also important to note - our company is not using the standard version. We were grandfathered in, using a more basic version before they upgraded, and apparently that was the cause of the period of time when we were having major issues. Review collected by and hosted on G2.com.
Joanne, thank you for the detailed feedback! We’re glad Channelscaler makes it easier for your team to keep frequently used documents current without having to change or redistribute links; a small detail that can make a big difference when managing content at scale.
We also appreciate your patience through the document update delays you experienced with your legacy version of the platform. We know how important it is for everyone to have access to the most current content, and we’re glad those issues have largely been resolved.
Thank you for your continued partnership and for sharing your experience!