G2

Victoria E.

Information Technology officer

Mid-Market (51-1000 emp.)

7/29/2025

"Effortless Customer support with channel.me Cobrowsing."

4.5/5

What do you like best about Channel.me Cobrowsing?

The live chat integration. I also like how it effortlessly lets me jump into a customer's browser to help them in real-time, it's like being a personal tech coach. The real-time interaction feels so natural, and I love that it doesn't require clients to install anything. It has been a game-changer for us, making support sessions quick, easier and personal. Review collected by and hosted on G2.com.

What do you dislike about Channel.me Cobrowsing?

Nothing in particular, I just noticed sometimes the screen sharing lags, especially with clients on slower connections, which is not a deal breaker. Review collected by and hosted on G2.com.

What problems is Channel.me Cobrowsing solving and how is that benefiting you?

Problems such as: Miscommunication, lengthy resolution time, inefficient support process. It's benefiting us by improving our customer satisfaction, it increases our efficiency by reducing the time spent on each support ticket, allowing us to handle more issues. It also enhances our collaboration to work more effectively reducing our customer frustration and improving overall support experience. We have seen changes on our customer high rating since we began implementing channel.me Cobrowsing in our organization. Review collected by and hosted on G2.com.