Chain has helped us solve a few big issues we were dealing with — mainly the time and energy spent on check calls and trying to keep everyone on the same page during a shipment. Before Chain, we were using outdated systems that didn’t talk to each other, and our team was constantly having to chase updates.

Now, with Chain, a lot of that’s automated. Check calls are handled by the system, updates are pushed in real time, and the communication is tied directly to shipments, which has made a huge difference. It’s allowed us to be way more efficient without adding more people to the team, and the visibility has helped us provide better service to our customers. Review collected by and hosted on G2.com.