They have a strong and efficient back office. Any issues or requests are typically addressed in under 24 hours, and many are resolved within just a couple of hours. Their online portal is generally intuitive in many respects and is easy to navigate. Review collected by and hosted on G2.com.

The reporting is the primary issue that I would raise. While there are a lot of different reports, many are not intuitive based on the report name, and many reports will provide different outputs depending on how you run them. It would be helpful if the reporting was streamlined so you didn’t have to choose web-based, excel, cab etc., or classic or standard options. Review collected by and hosted on G2.com.