# Centrical Reviews **Vendor:** Centrical **Category:** [Sales Gamification Software](https://www.g2.com/categories/sales-gamification) **Average Rating:** 4.6/5.0 **Total Reviews:** 127 ## About Centrical Centrical is a real-time performance management, microlearning, gamification, coaching and voice of the employee platform that inspires and personally guides frontline employee success and growth. Centrical was founded in 2013 and serves customers in 150 countries and in 40 different languages. With offices in New York, London, Israel, and Melbourne, Centrical customers include leading multinational enterprises such as British Telecom, Coca-Cola, Microsoft, Teleperformance, Webhelp and more. ## Centrical Pros & Cons **What users like:** - Users appreciate the **seamless accessibility** of Centrical, enhancing productivity through easy integration with CRM and HR systems. (2 reviews) - Users appreciate the **seamless CRM integration** of Centrical, enhancing performance monitoring and productivity through effortless goal tracking. (2 reviews) - Users value the **easy integrations** of Centrical, enhancing productivity and performance tracking within existing systems. (2 reviews) - Users value the **real-time feedback** from Centrical, enhancing productivity and keeping team morale high. (2 reviews) - Users appreciate the **gamification strategy** of Centrical, enhancing engagement and productivity in the workplace. (2 reviews) - Users love the **gamification feature** of Centrical, finding it motivating and impactful for professional and company growth. (2 reviews) - Users admire the **gamification feature** of Centrical, enhancing motivation and promoting professional growth effortlessly. (2 reviews) - Integrations (2 reviews) - Intuitive (2 reviews) - Performance Tracking (2 reviews) **What users dislike:** - Users face a **steep learning curve** with Centrical, struggling to navigate its complex features and setup process. (2 reviews) - Users find the **slow performance** of Centrical frustrating, particularly during setup and integration with other software. (2 reviews) - Users find that **complex customization** in Centrical requires significant time and effort, making setup challenging. (1 reviews) - Users often face **delays in setup and customization** with Centrical, requiring significant effort and assistance. (1 reviews) - Users find the **difficult setup** of Centrical time-consuming and requiring significant effort for proper configuration. (1 reviews) - Editing Difficulties (1 reviews) - Filtering Issues (1 reviews) - Inadequate Feedback (1 reviews) - Inadequate Filtering (1 reviews) - Inadequate Reporting (1 reviews) ## Centrical Reviews ### 1. A journey well worth taking **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher G. | Training & Quality Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Centrical?** There is not a single step, from the very first setup to the day-to-day business, you have to take along. Our points of contact were always by our side and had many clever insights on how to make the most of the platform. They proactively suggest features and solutions and make sure it's always "all-hands-on" when working with us. Whenever we encounter an issue or error, our guys are ready and eager to help. Nadav, Or and Yonatan are awesome! **What do you dislike about Centrical?** Content creation can be somewhat time-consuming, so plan ahead! (But: The time put into it is worth it at the end!) **Recommendations to others considering Centrical:** Content creation can be somewhat time-consuming, so plan ahead! (The time put into it is worth it !) **What problems is Centrical solving and how is that benefiting you?** Centrical allowed our agents to engage with their personal KPIs in a fun and entertaining way, without having to scroll through "boring" spreadsheets ### 2. Employee engagement and knowledge updates **Rating:** 5.0/5.0 stars **Reviewed by:** Jamie D. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2022 **What do you like best about Centrical?** We've found it an incredibly useful way to engage the team while ensuring they are completing adhoc side tasks to promote regular knowledge updates through the mission feature. **What do you dislike about Centrical?** Initial engagement was very high but we did then see a drop off in some agents. An inbuilt feature to ensure regular and sustained adherence would be fantastic instead of the main source coming from us. **What problems is Centrical solving and how is that benefiting you?** Combining a stat viewing system with an incentive scheme all in one place. Allows both management and agents visibility of performance and their progress towards a bonus. ### 3. Great tool for engaging employees and uplifting performance **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley K. | Sales & Service Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Centrical?** The ease of creating campaigns and missions! It is user friendly from the back end to the front end users. The competitive edge really brings out the best in our staff. **What do you dislike about Centrical?** My only qualm would be sometimes the images can be very tricky to upload even when they meet all the requirements I often get the failed to upload error. **Recommendations to others considering Centrical:** Go in with an open mind and trust the experts at Centrical - they are a wealth of knowledge and can help you make your Game the best it can be! **What problems is Centrical solving and how is that benefiting you?** We have used Centrical to uplift risk maturity and take our employees through the curve change of brand new systems, products and regulatory laws that have impacted the insurance and finance industry. ### 4. Best gamification tool **Rating:** 5.0/5.0 stars **Reviewed by:** Valentina Florina R. | Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2022 **What do you like best about Centrical?** Friendly interface, very easy to use. The platform itself is intuitive, and there are a lot of videos of self-help. The Analytics section is great in terms of an overview of performance and the insights from the managers are really of great help. The Customer Support Team is amazing and nice to work with **What do you dislike about Centrical?** The way the data is aggregated in terms of KPI can be tricky for small operations that need to compile several pieces of information **Recommendations to others considering Centrical:** Make sure you take time to learn the product, otherwise it will be a lost of resources and potential **What problems is Centrical solving and how is that benefiting you?** Overview of the performance results & being able to make sure the team is engaged and updated in terms of knowledge ### 5. Centrical - Webhelp Romania **Rating:** 5.0/5.0 stars **Reviewed by:** Iuliana T. | Quality Control Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Centrical?** Is an interactive app that helps you be better every day. Learning in Centrical is a game! **What do you dislike about Centrical?** I love it 100%.The tool is periodically improved **What problems is Centrical solving and how is that benefiting you?** We have increased efficiency indicators and performance is increasing due to Centrical, we have also reduced absenteeism in our activity. ### 6. FCR Central **Rating:** 5.0/5.0 stars **Reviewed by:** Christina B. | Senior Manager of Business Practices, Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2022 **What do you like best about Centrical?** The ability to communicate and engage in a remote environment **What do you dislike about Centrical?** Would like a dashboard to give leaders more insights into their data. **What problems is Centrical solving and how is that benefiting you?** We moved to a remote environment during covid and are used to a lot of engagement/culture within centers. Centrical helps us connect. ### 7. What can Centrical Do For you? **Rating:** 4.0/5.0 stars **Reviewed by:** Windylyn J. | Center Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2022 **What do you like best about Centrical?** Employees can easily view their own and team's KPI performance on a daily, weekly and monthly basis. The tool is not only limited to checking performance but also ensuring they get to enjoy playing games and getting refreshers. **What do you dislike about Centrical?** None. All good. Just need to fixpoint system for multiple KPIs that we are currently facing. But good thing Asya is helping us. **Recommendations to others considering Centrical:** A good tool to maximize esp for a big crowd of employees/company. User friendly! **What problems is Centrical solving and how is that benefiting you?** Low performance and motivation. Employees can just easily check their performance unlike before when they need to wait for XX number of hours or days before they can view it or share it with their supervisor ### 8. Centrical is a very intuitive tool that helps our teams to improve their performance **Rating:** 4.5/5.0 stars **Reviewed by:** Barbara M. | Continuous Improvement Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2022 **What do you like best about Centrical?** How easy is to work with the tool and the support get from Centrical when something is misunderstood **What do you dislike about Centrical?** Sometimes I found too many reports that get me lost into the tool **What problems is Centrical solving and how is that benefiting you?** It is helping me by encouraging our teams through gamification ### 9. Amazing platform! Useful and helpful. **Rating:** 4.5/5.0 stars **Reviewed by:** Alexander Z. | Customer Care Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Centrical?** This is a plataform that allows to provide a better engagement for associates by giving them a userfriendly tool to use on a day to day basis. This was the best platfrom that we were using for learning. **What do you dislike about Centrical?** There is not much to share. I beliebe that there are some UX improvements that can be made, but they are not critical for using the system. The integration is working well, but I would be happy to see a bit more insights from the platform. **What problems is Centrical solving and how is that benefiting you?** The main benefit for us using this platfrom is building a full transparency with associates in regards of their KPIs. And for Team leaders to have an immediate actions. ### 10. Good! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 02, 2022 **What do you like best about Centrical?** A friendly way to have many functions in one: socializing with colleagues, training, and much more! **What do you dislike about Centrical?** Overall, everything looks good. On the contrary, the administrative part maybe could be more intuitive. But nothing is perfect! **What problems is Centrical solving and how is that benefiting you?** Centrical allows keeping the knowledge of my company in one place which is visually friendly and engaging. At the same time, allows me to interact with different departments in a friendly environment. ### 11. Pleased so far **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2022 **What do you like best about Centrical?** What I like best is the flexibility to create an engaging experience. They seem to be dedicated in enhancing the experience through innovating the platform. We looked at many platforms and this one in my opinion was most professional and delivered the feeling of quality we want our users to experience. **What do you dislike about Centrical?** I can't really say I dislike anything right now I have a learning curve to get through and they have been very responsive with questions I've submitted to help me as an admin developing/designing the game. **What problems is Centrical solving and how is that benefiting you?** We believe centrical will help us with performance visibility and transparency our reps currently don't have, we also believe the microlearning is a very important part of us growing our organization with consistency. Workloads can be stressful and we like the positive theme centrical helps us support. ### 12. It is a friendly platform that helps keeping the team motivated and performing at high standards. **Rating:** 5.0/5.0 stars **Reviewed by:** Al Y. | Associate Director of Revenue Cycle Management for Patient Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2022 **What do you like best about Centrical?** It helps me see performance statistics, congratulate the top performance and provide feedback to employees who need to work a bit harder. Compared to others, Centrical is the best in the game animations, emoticons, and badges achieved. The virtual store is also very friendly when it comes to customizing the items. **What do you dislike about Centrical?** The part of giving kudos to our employees is fantastic. But the downside of it is that I can only give 1 kudos at the time. It will be great to be able to provide Kudos for selecting multiple agents all at once. **What problems is Centrical solving and how is that benefiting you?** Keeping the team motivated. Centrical offers the ability to talk about work in a very fun environment. It keeps track of critical numbers and is very easy to see the expected improvements. ### 13. Gamification for sales success **Rating:** 4.5/5.0 stars **Reviewed by:** Marc A. | Sachbearbeiter Vertriebsreporting, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2022 **What do you like best about Centrical?** Centrical combines many goals in a single tool - in addition to learning content and competitions, sales are successfully managed through individual KPIs and the leaderboard provides a transparent overview for everyone. This is the digitalization of the leaderboards ;-). the help of the people is excellent and the cooperation terrific. **What do you dislike about Centrical?** it's not easy when you have a special structure and you have to do everything in several languages, here we still have some potential. **What problems is Centrical solving and how is that benefiting you?** We always have challenges but no problems ;-). and we bring in addition to the turnover also each individual further. ### 14. Centrical is an excellent platform for sales enablement and beyond **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2022 **What do you like best about Centrical?** Excellent gamification elements, easy to use interface, good motivational elements for sales community and beyond. **What do you dislike about Centrical?** It can sometimes be difficult to navigate as someone new to the solution - it makes onboarding into a company easier, but the initial onboarding experience into Centrical could be smoother. **What problems is Centrical solving and how is that benefiting you?** Focus of sales community - it is very difficult to align the sales community around a specific set of products and services, and centrical makes this much easier to track and understand peoples understanding of our customer service offerings. ### 15. One-Stop shop offering great ITES gamification solutions. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2022 **What do you like best about Centrical?** KPI scores for users are just a click away. **What do you dislike about Centrical?** Some features, ex: Challenges, didn't work as expected; however, the issue is now fixed, and we hope to get the desired results from it. **What problems is Centrical solving and how is that benefiting you?** User engagement, learning, coaching, feedback and last but not least, fun. ### 16. Amazing learning experience with Centrical, different ways to learn the process and knowledge check **Rating:** 5.0/5.0 stars **Reviewed by:** Pavan S. | Product Owner, Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2022 **What do you like best about Centrical?** Knowledge test, the way test test is created **What do you dislike about Centrical?** no reason to dislike the test in centrical **What problems is Centrical solving and how is that benefiting you?** Problem of knowing the test knowledge from the team and individual, continuous refresher for the team ### 17. Very good **Rating:** 5.0/5.0 stars **Reviewed by:** Allen L. | Team Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 26, 2022 **What do you like best about Centrical?** Game, very easy to use, beautiful, pretty Ui, fast. **What do you dislike about Centrical?** Slow, some time very lag, error, need to use vpn. **What problems is Centrical solving and how is that benefiting you?** easy to learn agent to learn, motivate the morale. ### 18. Work closer & more efficiently **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Centrical?** Centrical allows better management of performance with friendly UX, simple functionality for managers and comparison features. Gamification is highly appreciated by our end-user. We also identify more quickly lack of perf results and are more reactive to adapt the content and coaching to maintain perf results. Globally, the tool help to coordinate action on performance, coaching, communication and have a positive impact not only performance but also on employee engagement which is at the same level as performance. **What do you dislike about Centrical?** There's no important lack and negative features in the current tool. I assume the best integration in IT ecosystem could be done as "standard" connection with HR system (Successfactors, Workday, oracle...) to quickly have an update of HR information. **What problems is Centrical solving and how is that benefiting you?** We enhance our engagement rate, nps & communication flow. We focus centrical to improve our challenging kpi. for some results, the improvement is close of 30 points. ### 19. Superb platform **Rating:** 4.5/5.0 stars **Reviewed by:** Yanna L. | Chargée de projets, Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Centrical?** Ease of use for users, very fun. Quick and simple content distribution. Facilitates remote management and team cohesion. **What do you dislike about Centrical?** Analytics are often slow, the admin platform is only in English, getting started is a bit complex at first ...................... **What problems is Centrical solving and how is that benefiting you?** Simplification of remote management, real-time statistics tracking (15-minute delay) for managers and collaborators. Improvement of communication. ### 20. It helps to improve the results **Rating:** 5.0/5.0 stars **Reviewed by:** Alex L. | Contact Center Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2022 **What do you like best about Centrical?** It helps to improve the results of all the users **What do you dislike about Centrical?** Everything works fine, I like the tool a lot **What problems is Centrical solving and how is that benefiting you?** the knowledged gap ins processes and procedures by an interactive way ### 21. Centrical review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2022 **What do you like best about Centrical?** Holistic approach, easily customised, much appreciated by employees **What do you dislike about Centrical?** Occasional bugs and analytics not always easily understandable **What problems is Centrical solving and how is that benefiting you?** Real-time results, easy communication for remote workers wide choice for training missions ### 22. Great Product, Helps Drive Goals **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Centrical?** It helps us customize our game keys, so we can drive specific targets for our team. **What do you dislike about Centrical?** Our company has gotten very used to our existing reports, so we do not utilize the Centrical reporting as much as a lot of other places might. We wish it was easier to get the data out, in order to enhance our reporting with this data. **What problems is Centrical solving and how is that benefiting you?** As a retail company, we wanted a way to have our teams focus on specific goals, and be able to change those when necessary. Centrical lets us do that easily, and the team always knows what they are currently trying to push. ### 23. Enriching experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2022 **What do you like best about Centrical?** I like the way Centrical involves the team **What do you dislike about Centrical?** The bugs that arrive from time to time, but they are solved quickly. **What problems is Centrical solving and how is that benefiting you?** team engagement and knowledge reminders ### 24. Management performance, interaction, microlearning : everyting in one user-friendly interface **Rating:** 5.0/5.0 stars **Reviewed by:** Estelle L. | Statistic Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2022 **What do you like best about Centrical?** Very easy to use for the administrators Both managers and agents have access all-time to the indicators A multitude of functionalities around the KPI, microlearning and gamification **What do you dislike about Centrical?** Building challenge with only one KPI Lack of variety of quiz types **What problems is Centrical solving and how is that benefiting you?** Giving access to the performance data with the performance trend (team + individual) Saving time on microlearning Reduce the number of applications used on a daily basis ### 25. Microsoft uses Centrical for a Gamified Full Performance Management tool **Rating:** 5.0/5.0 stars **Reviewed by:** Brit M. | Gamification Program Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Centrical?** Centrical combines so many of our daily functions into one tool - one place our employees go to learn, communicate, and stay up-to-date on priorities! **What do you dislike about Centrical?** No complaints here the tool continues to evolve! **Recommendations to others considering Centrical:** Do it! Set up an experiment to test Centrical with a small set of your learners/employees. **What problems is Centrical solving and how is that benefiting you?** We use Centrical to solve for engagement, morale, and gaining confidence. ### 26. Great Product, pays for itself! **Rating:** 5.0/5.0 stars **Reviewed by:** Dan W. | UK Ops Director, Enterprise (> 1000 emp.) **Reviewed Date:** May 13, 2022 **What do you like best about Centrical?** fresh narratives and easy UI making for little to now training for our end users **What do you dislike about Centrical?** Nothing!!! Does all we asked for and more **Recommendations to others considering Centrical:** Great product, with an ever-evolving set of tools, such as the recently implemented coaching and insights. This makes for more time for my TMs to coach where its needed! Also love the new narratives to keep it fresh for the users. Such a good tool to show new potential clients visually how we engage the teams **What problems is Centrical solving and how is that benefiting you?** Agent engagement and making perf mgmt fun!! ### 27. Very flexible and powerful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 10, 2022 **What do you like best about Centrical?** You can design the platform as you like : kpis, users, trainings, challenges... Simulation module is top. **What do you dislike about Centrical?** Analytics tool gives a good overview of the platform's usage, however, limited numbers of licenses and profiles are limited to built reports. **Recommendations to others considering Centrical:** Advice to success for using Centrical : having a part-time dedicated project manager. This investment will help to manage with a fast & efficient way the project. **What problems is Centrical solving and how is that benefiting you?** Simplification of process for sharing individual performance, keeping link with home-office agents, boost agent's motivation ### 28. Learn, engage, be recognized. Centrical provides all. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Enterprise (> 1000 emp.) **Reviewed Date:** May 27, 2022 **What do you like best about Centrical?** Centrical's Gamification platform is easy to use, easy to set up, and easy to flex based on your current needs. Above all else, they have exceptional support channels. **What do you dislike about Centrical?** We benefit from Centrical so much that I cannot think of anything I dislike. **What problems is Centrical solving and how is that benefiting you?** Learning, engaging and recognizing. Centrical provides tools to deploy training material, badges, a kudos system, a leaderboard and a robust store system. These all bring the people together. ### 29. I love Centrical! **Rating:** 4.5/5.0 stars **Reviewed by:** Karla Marie G. | Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2022 **What do you like best about Centrical?** I like that this is user friendly and is driving motivation towards the team, which affected our team performance as a company. **What do you dislike about Centrical?** Pointing system - we cannot unassign a user when switched to another KPI campaign. **Recommendations to others considering Centrical:** This is very user friendly and can motivate and drive your team's outliers. **What problems is Centrical solving and how is that benefiting you?** Motivation through gamification, users are now engaged looking at their individual performance and team performance. ### 30. Corporate Fun! **Rating:** 5.0/5.0 stars **Reviewed by:** Gregory M. | Quality Assurance Assistant Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 13, 2022 **What do you like best about Centrical?** It is great that we can raise awareness on hot topics and performance while we are having some fun at the office, competing with colleagues. **What do you dislike about Centrical?** There is nothing I disliked so far, it is great. **What problems is Centrical solving and how is that benefiting you?** We have been using it to push e-learning sessions, refreshers on KB articles and hot topics FAQs. The teams' awareness and engagement were really amazing. ### 31. Excellent LMS **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 29, 2022 **What do you like best about Centrical?** A lot of gamification options! Very nice UX/UI, with beautiful narratives. **What do you dislike about Centrical?** The reports should be more user-friendly. **What problems is Centrical solving and how is that benefiting you?** Representatives engagement. It is solved because of the gamification in the system. ### 32. High-performance tools with a top support team **Rating:** 5.0/5.0 stars **Reviewed by:** Julien J. | Concepteur pédagogique, Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2022 **What do you like best about Centrical?** Performance monitoring, challenges and quality of reporting **What do you dislike about Centrical?** The lack of functionality on the E-Learning part **What problems is Centrical solving and how is that benefiting you?** Improving results, engaging advisors ### 33. Centrical rewards you for learning. Great incentive tool if done correctly. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2022 **What do you like best about Centrical?** Easy to use ui. I like the point and reward system. **What do you dislike about Centrical?** Sometimes it takes a long time to load. The point system can be confusing if not explained properly. **What problems is Centrical solving and how is that benefiting you?** We are using this tool to cross training of different tools, learning new tools. ### 34. Extremely exciting to compete in a way where anyone is abl to be number one. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2020 **What do you like best about Centrical?** The variety. Ability for anyone to be able to complete a test or complete a TTECU course no matter what their situation is, this program does not discriminate. **What do you dislike about Centrical?** The inability to not retake tests in order to be eligible to acheive a better score. **What problems is Centrical solving and how is that benefiting you?** The benefits I see is the fact that Centrical doesn't seem impossible to complete tasks, program, and quizzes that everyone will be asked to complete. Everything is only for the employees benefit. ### 35. easy to use and fun **Rating:** 5.0/5.0 stars **Reviewed by:** Melvonia T. | Enterprise (> 1000 emp.) **Reviewed Date:** April 22, 2020 **What do you like best about Centrical?** user-friendly and fund to learn i am happy **What do you dislike about Centrical?** where i must put in a certain amount of words for it to count **Recommendations to others considering Centrical:** I don't HAVE ANY RECOMMENDATIONS AT ALL, I AM JUST LEARNING MYSELF. **What problems is Centrical solving and how is that benefiting you?** how to socialize with and have fun with co-workers ### 36. Great in some ways **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** October 18, 2019 **What do you like best about Centrical?** Certain admin elements were very easy to learn, and it's relatively fast; the support from GE is top-notch **What do you dislike about Centrical?** From an admin perspective, t's not intuitive in many ways. For example, when you go to create a new session, it has you input a title and description twice - why? I can never figure out which of the two will show up. Furthermore, it's very unclear when you navigate from a page you've been working on what will autosave and what will auto delete - i.e. if you upload media, it deletes the text or link to media under the other tabs- toggling between them loses what you wrote. The UI looks very juvenile for adults. I would like the option of inputting more than 250 characters in a message to send as a notification - the goal of GE is to push more info through GE and less through email, and limiting the characters on a notification hit works against the goal. **Recommendations to others considering Centrical:** Make multiple simple skins for the UI and allow organizations to opt into how they want it to look - i.e. just simple branding from the organization. **What problems is Centrical solving and how is that benefiting you?** We push various info hits to the org, i.e. "free flu shots next week" and also quick "about me" features from employees. We've also been doing reminders to finish trainings, announcements of upcoming initiatives and events, announcements of changes in tools, processes, and teams, etc. We have a "fun stuff" campaign where we announce things like today in history, international day of x (i.e. world mental health day), holidays, etc. Another campaign we do is expert tips from team leaders, managers, Subject Matter Experts, etc. ### 37. Gameffective review **Rating:** 4.0/5.0 stars **Reviewed by:** Vikram J. | Computer Programmer, Computer Games, Enterprise (> 1000 emp.) **Reviewed Date:** August 09, 2019 **What do you like best about Centrical?** This software has a very nice interface and it shows all the possibilities very quickly. The customer support is very intuitive which has helped us to learn thing more quickly like how we can customize our games to work more efficiently. This software runs very smoothly on my PC. **What do you dislike about Centrical?** Sometimes it becomes very difficult to maintain between multiple admins when you need them for different-different purposes. Also they should add more gamification features in the software. **Recommendations to others considering Centrical:** It is a good software for managing the sales and also to keep your employees motivated, so it is recommended by my side. **What problems is Centrical solving and how is that benefiting you?** I have used Gameffective in my company for improvising the way of making games and they have always motivated us. Their motivation has really improved the efficiency of our company but as this wasn't having much features, I recently stopped using this tool. ### 38. provide employes with the live view of their personal target **Rating:** 4.5/5.0 stars **Reviewed by:** Barkavi S. | Jr.Business consultant at Taximobility, Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2019 **What do you like best about Centrical?** trigger and optimize learning based on real time performance data,push the relevant content and the microlearning activities to the right employes at the right time to maximize the knowledge,application and business impact **What do you dislike about Centrical?** nothing so far,harness the most advantage enterprise gamification platform in the industry,drive and sustain employee skills ,badges,challenges,game narrative. **Recommendations to others considering Centrical:** they are into the platform like performance acceleration,e-learning acceleration,enterprise ready,engagement automation **What problems is Centrical solving and how is that benefiting you?** employee will track their personal performance in real time and also monitor goals and how to reach them ### 39. Helps the employees to have a live track on their targets **Rating:** 4.5/5.0 stars **Reviewed by:** Aravinthaswamy M. | Business Consultant , Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2019 **What do you like best about Centrical?** Helps to driver the employees and encourage their activities & behaviours that gives results down the line. Triggers the employees performance based on real time performance date. **What do you dislike about Centrical?** Nothing like that, it moreover sustain employee motivation with challenging environment. **Recommendations to others considering Centrical:** Gameffective involves micro learning by which the user can have a strong knowledge retention. This keeps the user to have a high degree of engagement. **What problems is Centrical solving and how is that benefiting you?** Regarding daily learning, Gameffective gives notifications and invites the users to take up learning challenges. ### 40. Similar to Microsoft but better **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2019 **What do you like best about Centrical?** Game effective is similar to the Microsoft Dynamics program, but better. I have not had a problem with the program. It runs smooth, runs fast and doesn't lag. All the tools are easy to get to and use. A beginner could use this software and they wouldn't have a problem with it. Of course like any good software there is a nice tutorial. **What do you dislike about Centrical?** I honestly can't find a thing I dislike about this product. The price would be the only thing. **Recommendations to others considering Centrical:** Get it, but it, use it, abuse it - it'll do what you need to do for longterm effectivness **What problems is Centrical solving and how is that benefiting you?** It has helped my employees feel computer smarty and to know what they are doing without asking a bunch of questions ### 41. BizEffective Customer Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2018 **What do you like best about Centrical?** The challenge session. Very intuitive and stimulating and the possibility to monitor results in a very quickly way. The user friendly interface and the learning session that allows users to be aware of new information in real time. Also the possibility to personalize avatar and nickname is very funny. The platform creates an healty competion between Agents, and as about the learning section, there is also the possibility to integrate it with Customer Learning Management System. It is a very Userful feature in order to saving time in content creation. **What do you dislike about Centrical?** The possibility to not import report with complicate calculation. Not so much flexibility in general features such as calculate kpi with files coming from different sources. But in general it is a very good instrument. it would be greas also to set some gate logicin kpi in order to give points for example only after having satisfied some conditions (such as minimum number of calls received) **Recommendations to others considering Centrical:** Very good impact on sales performances in order to stimulate agents to work in a better way **What problems is Centrical solving and how is that benefiting you?** Manual report Creation with a lot of time effort saving. Moreover the Team leader and Supervisor work is more easy because of data immediatly available on respective dashboard. In attition it has a good impact also on Admin e Data Analyst work, such as from Engineering Side. In analytic section data are ready both as number and both as graphical way in order to monitor trend of preformances during the times /day, week, month, year) ### 42. Fun but needs improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Enterprise (> 1000 emp.) **Reviewed Date:** May 10, 2019 **What do you like best about Centrical?** It’s fun and motivates my sales team. I like that we can create our own challenges and competitions. **What do you dislike about Centrical?** It takes a long time to update and updates random KPIs at different times resulting in frustration from sales reps. **What problems is Centrical solving and how is that benefiting you?** It helps to motivate my sales team and put focus on core KPIs. As a result, our sales in key areas have seen drastic improvement. ### 43. Travelin' Band **Rating:** 5.0/5.0 stars **Reviewed by:** Chelsey C. | Substitute Teacher, Primary/Secondary Education, Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2018 **What do you like best about Centrical?** The content is displayed in a clear, and colorful format. It makes it easy to read and fun to complete the missions - doesn't even feel like learning! Just good old fashion travelin' - and my band of travelers have said nothing but good things about participating in tis so far! **What do you dislike about Centrical?** I'd like to build me Avatar - like I can with a bitmoji. Pick my hair color, length, etc. I like the accessories though! :) **Recommendations to others considering Centrical:** Customizing your avatar like a bitmoji; creating keywords for automatic grading of fill in the bank responses (instead of manual review)... **What problems is Centrical solving and how is that benefiting you?** Engaging employees to be proactive, self-seeking online learners! ### 44. Engaging and Intuitive **Rating:** 5.0/5.0 stars **Reviewed by:** Aleksandar S. | Project Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2018 **What do you like best about Centrical?** The team is incredibly supportive. Once they explain some of the activities it is a flawless experience and very intuitive platform to use. **What do you dislike about Centrical?** Due to a time change between their head office in Israel and the east coast of North America there is some delay in responses. However their team in the United States makes up for it fairly quick. **What problems is Centrical solving and how is that benefiting you?** The benefits are endless. Probably the best features is their analytics which allow you to see exactly what each participant does in the platform. The engagement is great as well ### 45. GE Review **Rating:** 4.5/5.0 stars **Reviewed by:** Tim F. | Sales Excellence Coach, Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2018 **What do you like best about Centrical?** The opportunity for teams to learn about our new process and tools while playing a game which is enjoyable. **What do you dislike about Centrical?** The analytics are difficult to manuever through to find exactly what you want. **What problems is Centrical solving and how is that benefiting you?** The sales professionals lack of knowledge of our new management process and tools to compliment it. ### 46. Flexible and effective PErformance Management Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2018 **What do you like best about Centrical?** I like the "funny" user friendly interface. From a business perspective, I enjoy also working with the colleagues of GameEffective: I found many professional with Amazing skills and expertise. High commitment on some customization my company business required. **What do you dislike about Centrical?** Need of some specific staff effort to maintain the platform up-to-date and maximize the commitment. Anyway, some of this effort is easy to find internally (e.g. working differently) **What problems is Centrical solving and how is that benefiting you?** Increase agents motivation, training and committment. We measured business KPIs increase, expecially on outbound sales initiatives ### 47. just launching GE in my department but they work closely with different departments in my company an **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2018 **What do you like best about Centrical?** collaboration with them- high understanding of the customer need. **What do you dislike about Centrical?** too early to answer that . will answer in the future after launching too early to answer that . will answer in the future after launching too early to answer that . will answer in the future after launching **What problems is Centrical solving and how is that benefiting you?** creating a culture among the department of gaining knowledge constantly ### 48. Great Gamification and leraning platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 01, 2018 **What do you like best about Centrical?** The interactive and easy way to learn/teach online. **What do you dislike about Centrical?** it is a bit buggy when it comes to a few specific configurations **What problems is Centrical solving and how is that benefiting you?** Updating the whole company with new information along with having a simple way to assign test and courses to everyone according to specific parameters I.E. Language ### 49. Good platform for inbound contact centers **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2018 **What do you like best about Centrical?** Good KPI overviews and good fun for our agents **What do you dislike about Centrical?** Complex platform which takes some time to learn for admin users **What problems is Centrical solving and how is that benefiting you?** Reduced AHT and increased NPS and Sales performance, supported of course by coaching and other management work in the contact center ### 50. Gameffective Review for Corporate sales **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2018 **What do you like best about Centrical?** The game element - being able to sync it with platforms to record points. **What do you dislike about Centrical?** Manual labour of setting up challenges/missions/managing users. **What problems is Centrical solving and how is that benefiting you?** Able to get more traction and usage of sales tool which helped improve awareness. Benefits includes more knowledge sales reps. ## Centrical Discussions - [What does centrical do?](https://www.g2.com/discussions/what-does-centrical-do) - 1 comment, 1 upvote - [Can I get an overview of GamEffective?](https://www.g2.com/discussions/gameffective-overview) - 1 comment, 1 upvote - [What is GamEffective?](https://www.g2.com/discussions/gameffective) - 1 comment, 1 upvote - [What is Centrical app?](https://www.g2.com/discussions/what-is-centrical-app) - 1 comment - [View Centrical pricing details and edition comparison](https://www.g2.com/products/centrical/reviews?page=2&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-05-21+02%3A02%3A56+-0500&secure%5Bsession_id%5D=45b06f68-3534-4ccc-b1d9-fbdcaf1f5efc&secure%5Btoken%5D=42d8aa6b84b426ee1628163d751f1beed72cba78487bdb534ccdbfe4c0c278d2&format=llm_user) ## Centrical Features **Competition** - Competition Templates - Custom Competitions - Team Competitions - Simultaneous Competitions - Competition Adjustments - Awards and Incentives **Quality Assurance** - Evaluation - Calibration - Reports **Marketing Gamification** - Templates - Simultaneous Competitions - Behaviors - Rewards - Customization - Mobile App **Course Authoring** - Course Builder - Questions - Instructor-Led Training - Customized Learning Paths - Video simulations **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Gamification** - Autonomous Task Execution - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Course Authoring** - Course Builder - Role-Based Templates - Assessments & Quizzes - Instructor-Led Training **Incentives** - Badges - Triggers - Commission Calculator - Leaderboards **Engagement** - Feedback - Dashboards - Training **Integrations** - CRM Integration - Social Media Integration **Platform Basics** - Performance Benchmarking - Reporting & Dashboards - Interoperability **Course Management** - Gamification - Assessments - Certifications - Manager Portals - Feedback **Administration** - Automation - Performance Analysis - Dashboards - Forecasting - Intraday Management **Agentic AI - Sales Gamification** - Autonomous Task Execution **Integrations** - CRM Integration - Social Collaboration Integration - TV Streaming **Course Delivery** - Learning Paths - Communication & Notifications - Assignment Scheduling **Personalization** - Profiles - Custom Reports - Dashboards - Goal Setting **Performance** - Integrations - Compliance **Platform** - Public Leaderboard - Private Leaderboard - Analytics **Platform Content** - Employee Pulse Surveys - Survey Customization - Goal and Challenge Creation - Science-based templates **Platform** - File support - Mobile support - Integration **Platform** - Reporting - User, Role, and Access Management - Enterprise Scalability - Data Import & Export Tools - Performance and Reliability **Course Management** - Gamification - Varied User Types - Certifications - Industry Compliance **Administrative** - Integration - Employee Structure - Behavior Monitoring **Platform Additional Functionality** - Employee Segmenting - Goal and Challenge Creation - Peer Recognition - Social Feedback Portal **Onboarding** - Documentation - Coaching - Programs **Generative AI** - AI Text Generation - AI Text Summarization **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards **LMS Marketplace** - E-Commerce - Course Marketplace - Subscriptions **Generative AI** - AI Text-to-Speech **Interface** - White Labeling - Multilingual **Training & eLearning** - Assessments and Practice - Content Delivery and Tracking - Content Creation - Customer Training - Manager Portals - Content Storage and Management - Content Libraries **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Image **Agentic AI - Corporate Learning Management Systems ** - Adaptive Learning - Natural Language Interaction **Employee Features** - User Profiles - Notifications - Mobile ## Top Centrical Alternatives - [Spinify](https://www.g2.com/products/spinify/reviews) - 4.6/5.0 (939 reviews) - [Ambition](https://www.g2.com/products/ambition/reviews) - 4.6/5.0 (573 reviews) - [Mindtickle](https://www.g2.com/products/mindtickle/reviews) - 4.7/5.0 (2,065 reviews)